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Customer Service Sales

Greensboro, North Carolina, United States
November 04, 2018

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Magdalena Lopez


Greensboro, NC 27406


More than twelve years working for and managing fashionable boutiques and retail. Meeting and exceeding corporate sale goals. Deliver consistent contribution to increase productivity, decision making, hiring, training, leadership, and customer service relationship skills. Eduacation

B.S Business Administration and Associate Marketing Degree Hesser College- Manchester NH 2007, 2004


Bi-Lingual English/Spanish,Cashier, Customer Service, Merchandising and Display, Brand Ambassador, In/outside Sales

Willing to relocate to: North Carolina - South Carolina - Florida Authorized to work in the US for any employer

Work Experience

Store Manager/Sales Manager

f.y.e - Wilkes-Barre, PA

April 2018 to July 2018

Responsibilities include the selection and training of new talent, taking inventory, creating associate work schedules, meeting sales quotas, responding to customer complaints and concerns, maintaining detailed knowledge of products.

Guide and set examples for sales teams, oversee all daily operations and procedures. Fashion Coordinator

Gabes(Gabriel Brothers) - Wilkes-Barre, PA

April 2017 to April 2018

Passionate about and responsible for bringing our great styles, famous brands, and amazing prices to life. You are dedicated to customer service and the overall customer experience. Provide support to the store leadership team and brand manager in particular by taking ownership of the sales performance and visual standards of certain departments. Work on the sales floor before, during, and after store hours; serves as a model for customer service behaviors. Ensure that your department is always neat, clean, organized, and marketing and merchandising standards are executed properly. Brand Ambassador

Garmin/ BDS Marketing - Wilkes-Barre, PA

October 2016 to February 2017

I was the face of the company promoting the Brand products and services. I increased the Company's Brand sales by 168% over previous year for that store. I Communicated with customers both online and offline in person at the store. Helped increase the company’s brand awareness and generated new sales opportunities daily. I networked and build trusting relationships with potential customers, by thoroughly understanding the products and services to inform potential customers. Use word-of-mouth marketing techniques, like referring our company to friends. Monitor online comments and respond or forward to the Marketing department. Assist in organizing marketing events in store.

Track customers’ preferences and suggest advertising and positioning ideas. I provided feedback to the Marketing and Product departments regarding customers’ requests. Track and report on competitors’ marketing activities. SALE CONSULTANT /MERCHANDISER

Natalie Import &Export Inc - Santurce, PR

2015 to 2016

Natalie Import & Export distribute wholesale food to Supermarket and exclusive Beauty Salon products from Dominican Republic. Merchandiser include down stocking product, cleaning, checking inventory levels and making sure product is set to the Plano-gram. Maintain consistency and high- visible proactive consumer selling presence in designated retail store. Accountable for developing and executing a territory business plan to achieve annual sales goals for promoted brands with the assigned territory to achieve sale target.

B2B responsibilities consist of implementing field force tactics and supporting promotional efforts to generate demand for assigned brands. Responsibilities also include tracking and reporting information, STORE MANAGER/SALES

Jimmy Jazz - Hyattsville, MD

2008 to 2010

Jimmy Jazz is retail store of clothing for men, women and children.I had 15 associates and 5 on call associates. Creating a luxury experience with superior customer service Opening and closing the store using the POS register, also recruiting staff and manage the store talent schedules. Drive the visual execution of the store according to the company standard. Delivery orientation and ongoing education for associates. Manage store stockroom, processes merchandise flow activities. Coaches to help reduce shrink in the store. Fine Jewelry Specialist

Lord & Taylor - Natick, MA

February 2006 to December 2007

Sale, customers service, account every opening and closing all the jewelry in the case. On select jewelry that contain diamond make sure they were accurate. Also do pre- sale of events. Education

Bachelor's in B.S. Business Administration

Hesser College - Manchester, NH

2004 to 2007

Associate in Marketing

Hesser College - Manchester, NH

2000 to 2004


Retail Management, Key Holder

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