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Customer Service Insurance

Florida, United States
November 04, 2018

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Kendra Gillislee

Correctional Officer

Ormond Beach, FL 32174


Work Experience

Insurance Sales Agent

Ttech - Daytona Beach, FL

May 2018 to Present

Assist with obtaining insurance

Help customers understand insurance coverage

Research coverage for each state

Correctional Officer

Department of Corrections - Daytona Beach, FL

December 2016 to April 2018

• Supervised and directed inmate activities in assigned areas of the facility/institution.

• Assured assigned areas were clean, safe, and secure

• Monitored and operated security controls, equipment, and computers.

• Operated automobile for perimeter security and the transportation of inmates.

• Conducted inmate counts, security rounds, and searches.

• Completed required reports and served on committees.

• Prevented escapes or incidents, which threatened security.

• When necessary, used physical force, un-armed self-defense, firearms, or force to detain or secure inmates.

Apple Customer Care Represent

Convergys - Lake Mary, FL

January 2013 to November 2016

• Handle inbound customer services calls

• Set up accounts (iTunes)

• Troubleshoot iPhones, iPads, iPods

• Unlocked accounts

• Reset passwords

• New products sale (apps)

• Assist or Setup genius appointment

IT Help Desk

Enterprise Linked Inc - Atlanta, GA

May 2007 to December 2012

• Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

• Provided software and hardware support to users

• Troubleshoot all information technology issues and resolve printer issues

• Provided phone support to staff

• Viruses Removal

• Recover data and re-image PCs due to hard drive or virus issues

• Provided training on basic PC tasks with e-mail, print/scanning, office, etc.

• Scheduled, performed installation, troubleshooting, upgrades and managed configurations.

• Email server administrator. Installing and set up SMTP mail servers. Set up users accounts, troubleshooting email problems, tracking messages etc. Education

Computer Science

Georgia Perimeter College - Perimeter, Georgia, US 2008

Tri City High School - East Point, GA



Customer Service, Auto Insurance


Licensed Insurance Agent

July 2018 to July 2019

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