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Director of IT

Lawrenceville, Georgia, United States
November 04, 2018

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Kevin J. Whitney

Director of Information Technology – CIO/CTO

C: 404-***-****


**** ********* ****, *************, ** 30043

Software Skills

Expert level – project management,

planning deployment,

administration & maintenance

• MS Windows Desktop 3.11 to 10

• Windows Server platforms NT 4.0 to



• MS Exchange (including disaster


• MS Office Suite

• MS Dynamics


• Oracle Netsuite


• Linux design, deployment and


• iOS development & mobile platforms

• Adobe (Photoshop & Acrobat)


• PHP & HTML on Windows & Apache



Excellent communication

Solution Development

Solution Implementation

Talent Acquisition

Talent Development


Timothy Amey



Ph: 267-***-****

Dr. Christopher French

President, CEO

Northstar Psychological Services

Ph: 770-***-****

Tucker Ramsey

Executive Vice President

Expotechnik America Ltd.

Ph: 678-***-****

Jonathan Albano

VP of Operations


Ph: 678-***-****

Ken Szpindor

Creative Director

Wit’s End Productions

Ph: 404-***-****

Personal Affiliations

Gwinnett Amateur Radio

Emergency Services

FCC Extra class licensed

Executive Summary

A driven and ambitious executive whose strengths are project management, leadership, and transforming complex projects into achievable goals. Adept at relating to all levels from developers and engineers up to C-Suite level. Enhanced by excellent time management, human relationship, and communication, both written and verbally and an ability to convey an understanding of complex situations in terms a non-technical audience can fully comprehend. Professional Experience

Director of IT, acting Chief Information Officer

Northstar Psychological Services, Inc. 2012 to Present

• Responsible for all IT functions

• Transition to EHR, mobile devices, including mobile EHRs for in-home healthcare sessions.

Performed informal audits & reviews to evaluate compliance with ISO 27001, PCI, HIPAA, SOX & SAS70 Standards

• Implemented disaster recovery strategy, built redundancies for availability & scalability

• Fostered internal & external growth through cost-effective operations & long-term strategy

• Developed productivity standards through technology

• Implemented governance structure in support of data management & quality

• Coordinated process improvement efforts in daily operations & measurable results

• Coached stakeholders & developers through complex communications

• Lead Project Manager for Council on Accreditation (COA) Director of Information Technology

Access TCA, Inc. July 2005 to Nov 2014 Duluth, GA

• Reported directly to President, COO, & other board members

Planned & delivered essential IT infrastructure & operations management services

Crafting business strategies & defined IT services portfolio

• Recruited, trained, & mentored technical resources as well as current management team to position the company for consistent, controlled growth & sustained service excellence

• Implemented disaster recovery strategy, built redundancies for availability & scalability

Created & documented performance metrics for entire IT infrastructure & personnel o Maintained compliance standards & educated company executives & personnel o Acquired vendors, formulated scope of work documents, & negotiated terms & contracts

o Authored acceptable use policies for devices, social networks & client communications.

Controlled & maintained the entire infrastructure for several affiliates. Kevin J. Whitney

Director of Information Technology – CIO/CTO

C: 404-***-****


2310 Evergreen Lane, Lawrenceville, GA 30043

IT Manager

Access TCA, Inc., M2 OnStage, M2 Creative Aug 2001 to July 2005 Duluth, GA

• Reported to Director of Operations

• Responsible for all aspects of the technology department on the local level based in Atlanta.

Tasked with rebuilding & implementing MS Exchange while consolidating multiple domains & email systems into one cohesive domain & infrastructure

Designed & implemented file storage, backup solutions, & metrics to track user trouble & equipment management

• Built vendor relationships to standardize platforms & realize substantial cost savings

Designed & managed large custom software solution to run all aspects of operations & directly interface to Great Plains & other financial entities to Great Plains & other financial entities

Implemented redundancy in connectivity, backup (onsite & offsite), & distributed file system (DFS) to efficiently share files across the international network.

Summary of Capabilities

Strategic Planning

20+ year history of crafting IT strategies & managing technology operations

Primary objective of enhancing business performance while meeting core functional needs & lowering overall costs

Managing both present & future compliance issues for banking, healthcare & government regulations.

• Assess & anticipate technology projects & recommend appropriate response

Foster company growth by methodical planning & delivery of essential IT infrastructure & operations management services Business Transformation

• Proven success designing & managing the development of: o Innovative applications

o Custom solutions

o Technology products & services

• Driving process improvement & cost savings across departments.

• Consult with admin, managers, & outside representatives to present new approaches, determine equipment needs & system changes

• Participate in vendor contract negotiations for all new computer equipment & software purchases

• Increased transparency within the entire IT department to track tasks, issues & resolutions

• Develop hardened solutions for improved disaster recovery & business continuity

• Establish the strategic & tactical goals, policies & procedures for the information technology department Team Leadership

• Adept at recruiting, developing and leading elite level technical teams

• Mentoring technical leads into higher positions

• Creating and evaluating performance metrics & SMART goals

• Managed operations of the IT department in direct support to computing, networking, user services, telecom, etc. Disaster Recovery

• Highly refined & experienced ability to deal with escalated disaster scenarios o Systems recovery

o Team assembly

o Structured & detailed process for a successful outcome

• Develop hardened solutions for improved disaster recovery & business continuity Kevin J. Whitney

Director of Information Technology – CIO/CTO

C: 404-***-****


2310 Evergreen Lane, Lawrenceville, GA 30043

Technical Abilities

• Provide technological guidance within an organization

• Supervise information systems & communications network including: o Linux design, deployment, and administration

o ERP Systems – Oracle Netsuite, SAP and Microsoft Dynamics o Cisco, HP & Dell switches

o Cisco, pfSense, SonicWall, and Adtran firewalls

o MS Active Directory, Windows File Servers, MS Exchange, MS SQL, & MS Windows Domain Controllers o Mobile device security, connectivity and deployment o Telephone systems - Nortel, ShoreTel, & Cisco

• Develop & implement customer service platforms to serve the organization in every aspect

• Design, establish, & maintain a network infrastructure for local & wide area connectivity & remote access

• Built a library of helpdesk solutions using ConnectWise by tracking all issues & resolutions in a searchable database Successfully condensed several domains into one cohesive infrastructure & consolidated data to eliminate disparate systems Achievements

• Consistently scored 90% average score in over 20 State/Medicaid audits with less than 10% average pay backs

• Reduced billing turn-around times by 7 days with process improvement

• Increased service sales (e.g. $10k/week to over $200k/week)

• Multiple software implementations across numerous departments & affiliates simultaneously o Helpdesk & Support

o Complex Security Systems

o Disaster Recovery Systems, Redundancy, and Back-up (onsite & cloud) o Electronic Health Record (EHR)

o Software and Networking Platforms

• Reduced IT personnel turnover from over 300% annually to less than 10% over a seven year period Clientele and Services

• Respectful of confidentiality agreements that are in place specific companies cannot be disclosed but will be descriptive:

• Companies include:

o Several major pharmaceutical companies

o The largest behavioral service organization in the Southeast o A non-profit membership based organization servicing over 11,000 members & representing over $128B in assets o In addition, Access TCA serves over 100 clients in pharmaceuticals & healthcare possessing very strict data security policies

• Services Include

o Data encryption using PGP - to transfer, store & backup data with encryption for confidentiality compliance. o Implementing simple desktop to server storage practices o Designing & implementing computing device infrastructure, for mobile devices, email, files storage, back up strategies & authoring complete & detailed disaster recovery plans

o Integration & simplifying complex systems & gaining control over rogue implementations by very rapidly expanding companies

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