Kevin J. Whitney
Director of Information Technology – CIO/CTO
C: 404-***-****
E: ac7lrd@r.postjobfree.com
**** ********* ****, *************, ** 30043
Software Skills
Expert level – project management,
planning deployment,
administration & maintenance
• MS Windows Desktop 3.11 to 10
• Windows Server platforms NT 4.0 to
2016
• MS SQL
• MS Exchange (including disaster
recovery)
• MS Office Suite
• MS Dynamics
• SAP
• Oracle Netsuite
Experienced
• Linux design, deployment and
administration
• iOS development & mobile platforms
• Adobe (Photoshop & Acrobat)
Functional
• PHP & HTML on Windows & Apache
Strengths
Ambitious
Excellent communication
Solution Development
Solution Implementation
Talent Acquisition
Talent Development
References
Timothy Amey
Instructor
CNET
Ph: 267-***-****
Dr. Christopher French
President, CEO
Northstar Psychological Services
Ph: 770-***-****
Tucker Ramsey
Executive Vice President
Expotechnik America Ltd.
Ph: 678-***-****
Jonathan Albano
VP of Operations
AAHOA
Ph: 678-***-****
Ken Szpindor
Creative Director
Wit’s End Productions
Ph: 404-***-****
Personal Affiliations
Gwinnett Amateur Radio
Emergency Services
FCC Extra class licensed
Executive Summary
A driven and ambitious executive whose strengths are project management, leadership, and transforming complex projects into achievable goals. Adept at relating to all levels from developers and engineers up to C-Suite level. Enhanced by excellent time management, human relationship, and communication, both written and verbally and an ability to convey an understanding of complex situations in terms a non-technical audience can fully comprehend. Professional Experience
Director of IT, acting Chief Information Officer
Northstar Psychological Services, Inc. 2012 to Present
• Responsible for all IT functions
• Transition to EHR, mobile devices, including mobile EHRs for in-home healthcare sessions.
Performed informal audits & reviews to evaluate compliance with ISO 27001, PCI, HIPAA, SOX & SAS70 Standards
• Implemented disaster recovery strategy, built redundancies for availability & scalability
• Fostered internal & external growth through cost-effective operations & long-term strategy
• Developed productivity standards through technology
• Implemented governance structure in support of data management & quality
• Coordinated process improvement efforts in daily operations & measurable results
• Coached stakeholders & developers through complex communications
• Lead Project Manager for Council on Accreditation (COA) Director of Information Technology
Access TCA, Inc. July 2005 to Nov 2014 Duluth, GA
• Reported directly to President, COO, & other board members
Planned & delivered essential IT infrastructure & operations management services
Crafting business strategies & defined IT services portfolio
• Recruited, trained, & mentored technical resources as well as current management team to position the company for consistent, controlled growth & sustained service excellence
• Implemented disaster recovery strategy, built redundancies for availability & scalability
Created & documented performance metrics for entire IT infrastructure & personnel o Maintained compliance standards & educated company executives & personnel o Acquired vendors, formulated scope of work documents, & negotiated terms & contracts
o Authored acceptable use policies for devices, social networks & client communications.
Controlled & maintained the entire infrastructure for several affiliates. Kevin J. Whitney
Director of Information Technology – CIO/CTO
C: 404-***-****
E: ac7lrd@r.postjobfree.com
2310 Evergreen Lane, Lawrenceville, GA 30043
IT Manager
Access TCA, Inc., M2 OnStage, M2 Creative Aug 2001 to July 2005 Duluth, GA
• Reported to Director of Operations
• Responsible for all aspects of the technology department on the local level based in Atlanta.
Tasked with rebuilding & implementing MS Exchange while consolidating multiple domains & email systems into one cohesive domain & infrastructure
Designed & implemented file storage, backup solutions, & metrics to track user trouble & equipment management
• Built vendor relationships to standardize platforms & realize substantial cost savings
Designed & managed large custom software solution to run all aspects of operations & directly interface to Great Plains & other financial entities to Great Plains & other financial entities
Implemented redundancy in connectivity, backup (onsite & offsite), & distributed file system (DFS) to efficiently share files across the international network.
Summary of Capabilities
Strategic Planning
20+ year history of crafting IT strategies & managing technology operations
Primary objective of enhancing business performance while meeting core functional needs & lowering overall costs
Managing both present & future compliance issues for banking, healthcare & government regulations.
• Assess & anticipate technology projects & recommend appropriate response
Foster company growth by methodical planning & delivery of essential IT infrastructure & operations management services Business Transformation
• Proven success designing & managing the development of: o Innovative applications
o Custom solutions
o Technology products & services
• Driving process improvement & cost savings across departments.
• Consult with admin, managers, & outside representatives to present new approaches, determine equipment needs & system changes
• Participate in vendor contract negotiations for all new computer equipment & software purchases
• Increased transparency within the entire IT department to track tasks, issues & resolutions
• Develop hardened solutions for improved disaster recovery & business continuity
• Establish the strategic & tactical goals, policies & procedures for the information technology department Team Leadership
• Adept at recruiting, developing and leading elite level technical teams
• Mentoring technical leads into higher positions
• Creating and evaluating performance metrics & SMART goals
• Managed operations of the IT department in direct support to computing, networking, user services, telecom, etc. Disaster Recovery
• Highly refined & experienced ability to deal with escalated disaster scenarios o Systems recovery
o Team assembly
o Structured & detailed process for a successful outcome
• Develop hardened solutions for improved disaster recovery & business continuity Kevin J. Whitney
Director of Information Technology – CIO/CTO
C: 404-***-****
E: ac7lrd@r.postjobfree.com
2310 Evergreen Lane, Lawrenceville, GA 30043
Technical Abilities
• Provide technological guidance within an organization
• Supervise information systems & communications network including: o Linux design, deployment, and administration
o ERP Systems – Oracle Netsuite, SAP and Microsoft Dynamics o Cisco, HP & Dell switches
o Cisco, pfSense, SonicWall, and Adtran firewalls
o MS Active Directory, Windows File Servers, MS Exchange, MS SQL, & MS Windows Domain Controllers o Mobile device security, connectivity and deployment o Telephone systems - Nortel, ShoreTel, & Cisco
• Develop & implement customer service platforms to serve the organization in every aspect
• Design, establish, & maintain a network infrastructure for local & wide area connectivity & remote access
• Built a library of helpdesk solutions using ConnectWise by tracking all issues & resolutions in a searchable database Successfully condensed several domains into one cohesive infrastructure & consolidated data to eliminate disparate systems Achievements
• Consistently scored 90% average score in over 20 State/Medicaid audits with less than 10% average pay backs
• Reduced billing turn-around times by 7 days with process improvement
• Increased service sales (e.g. $10k/week to over $200k/week)
• Multiple software implementations across numerous departments & affiliates simultaneously o Helpdesk & Support
o Complex Security Systems
o Disaster Recovery Systems, Redundancy, and Back-up (onsite & cloud) o Electronic Health Record (EHR)
o Software and Networking Platforms
• Reduced IT personnel turnover from over 300% annually to less than 10% over a seven year period Clientele and Services
• Respectful of confidentiality agreements that are in place specific companies cannot be disclosed but will be descriptive:
• Companies include:
o Several major pharmaceutical companies
o The largest behavioral service organization in the Southeast o A non-profit membership based organization servicing over 11,000 members & representing over $128B in assets o In addition, Access TCA serves over 100 clients in pharmaceuticals & healthcare possessing very strict data security policies
• Services Include
o Data encryption using PGP - to transfer, store & backup data with encryption for confidentiality compliance. o Implementing simple desktop to server storage practices o Designing & implementing computing device infrastructure, for mobile devices, email, files storage, back up strategies & authoring complete & detailed disaster recovery plans
o Integration & simplifying complex systems & gaining control over rogue implementations by very rapidly expanding companies