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Customer Service Quality

Orangeburg, South Carolina, United States
November 04, 2018

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*** *. ******** ** ********, SC 803-***-****


Excellent communication and interpersonal skills

Ability to establish and maintain strong working relations with other employees

Strong knowledge of the materials, tools and methods used in the purchasing/supply chain

Proficiency in using a wide variety of computer programs: Excel, Word, Power Point

Exceptional organizational skills

Extremely detail oriented

SAP Superuser



Purchasing/Materials Manager

Columbia, SC

9/05/2011 current

-Purchasing and Materials Management of all packaging, ingredients, MRO and support supplies for a beef plant that produces 3 million pounds per week in a JIT environment.

-Manage warehouse, supply, purchasing personnel, over 20 drop trailers and an offsite warehouse.

- Negotiating cost reductions with vendors, streamlining labor and work close with accounting to handle and approve price discrepancies.

-Work closely with Marketing and Sales to design new product items that are in compliance with USDA regulations.

-Maintain QA approved specs for warehouse personnel to complete incoming inspection.

-Handle returns of all items out of spec.

-Negotiate contracts with all vendors including uniforms, garbage/recycling pick up and off site warehouse.

-Maintain Bills of Material and ERP system to ensure inventory and pricing is accurate.

-Calculate forecasts for vendors to ensure items are received with short notice.

-SAP Superuser

Quality Assurance – 1 year

Columbia, SC

-Plan, coordinate and maintain all quality, sanitation, regulatory and food safety programs within the establishment to ensure compliance with company, governmental and customer requirements and expectations.

- Perform quality checks on product according to USDA standards and company specifications while ensuring GMP’s are followed and employees are practicing aseptic technique.

-Conduct GMP training classes for employees and review of all paperwork. Inputting of all Quality and Production paperwork.

- Collecting samples and swabs for ATP, APC and Salmonella testing.

- Proofing of COA’s and meat releases to ensure product is free of E-Coli Operation and testing of Sanova Titration.


Office Administration

Columbia, SC

6/26/2009 6/6/2011

-Responsible for weighing inbound and outbound trucks and vehicles.

- Inputting material in computer to keep track of inventory.

- Dispatch truck according to how much scrap metal needs to be removed from yard or picked up at customer locations.

- Balance cash and checks at the end of each day and separate AP from AR.

-Log all shipped scrap metal to fill contracts.

- Generate shipping reports for the drivers and invoices for the customers.

-. Handle all international and domestic freight paperwork including international paperwork.

-Handle all outside deliveries, customers, vendors and route phone calls. General customer service and administrative duties

DL Manufacturing

Purchasing Assistant

Syracuse, NY

3/14/2005 1/16/2009

-Purchasing of incoming components in a JIT manufacturing environment.

-Completing purchase orders, booking reports, scheduling receiving’s and watching inventory cost. Follow up on Purchase orders to ensure timely deliveries.

-Help in shipping, receiving and inspection of incoming components.

-Cycle counting and monitoring of all inventory.

-Corresponding with vendors and customers in person and on the phone.

-Inputting engineering changes and updating BOM.

-Dealt with vendors for accounting issues. Filing of accounts receivable paperwork and contacting vendors on accounting discrepancies.

-Scheduling trucks both in and out of US as well as handling all paperwork.

Reviewing daily booking report and completing work orders for product. Help with other clerical duties.

Hanford Pharmaceutical

Quality Assurance Administrator

Syracuse, NY

11/3/1997 1/9/2004

-Research, analyze, and evaluate data internally and for FDA/state agencies.

-Interface with the FDA, customers, and other internal departments regarding regulatory and/or compliance issues.

-Revise/review/approve Hanford and customer labeling components.

-Perform reviews and edit protocol reports and controlled documents/ standards, as necessary.

-Ensure company is in compliance regarding FDA registrations and state licenses

-Prepare Annual Product Reviews and work with departments to obtain and organize relevant information.

-Administer and maintain the Audit program (internal and external), assist with internal, customer, regulatory, third party, vendor audits/inspections - no travel required.

-Review and reference customer Quality Agreements, as necessary.

-Oversee archival process for manufactured batch records including validation batches.

-Team lead in sterile core – class 100 room. Perform all procedures and processes for the filling of sterile products and ensuring the cleanliness of the aseptic process area. Assemble and disassemble filler equipment, such as filling machine, filler parts, and powder recovery system per standard operating procedures. Employed aseptic technique and process materials in a clean environment. Clean and sanitize walls, equipment, and floors following SOPs. Perform preventative maintenance on all filling equipment and replace damaged or worn parts. Operate equipment, such as turntable, filling machine, and conveyors to complete filling operations per SOP. Operate autoclave to steam sterilize components and machine parts when necessary. Obtain appropriate components per documentation and handle per SOPs.


Onondaga Community College – Syracuse, NY

09/1997-03/1998 12 credits towards Business Administration (A.S)

Phoenix University – Syracuse, NY

09/2008-06/2009 20 credits towards MBA

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