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Customer Service Assistant

Brooklyn, New York, United States
November 04, 2018

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Xiao-Fang Ruan

**** ******* ***. *** #** • Brooklyn, NY 11230

718-***-**** •


NYU Langone Hospital 12/2017-10/2018

Program Coordinator-AEGD Brooklyn, NY

Communicated with 200+ incoming residents for successful completion of credentialing process.

Monitored credentialing progress from

Assisted associated directors and residents in troubleshooting various issues and answering questions regards to program and organizational policies.

Oversaw and resolved payroll issues via Kronos system

Reviewed and monitored time off requests and excel reports on a routine basis

Transcribed weekly senior associate director meeting minutes

The Brooklyn Hospital Center 06/2014 – 11/2017

Administrative Assistant Brooklyn, NY

Assisted Laboratory Director with various projects, report creation, and other assigned tasks.

Trained newly hired staff on basic HR protocols, customer service procedures, and Ebola safety.

Organized and maintain lab personnel competency and educational records for compliance to NYS DOH regulations.

Created systems to help track requisitions, staff assessment deadlines, and sentact orders.

Researched and draft laboratory purchases on hospital requisitions.

Followed up with Finance department on remitting payment to vendors.

Managed calendar for Administrative Director, Chairman of Department, and other Managers via Outlook.

Provided coverage for Executive assistant and point-of-care assistant during their absence.

Helped set up blood drive with New York Blood Center and various internal departments.

Utilized laboratory information system to resolve inquiries from incoming callers and visitors.

Prepared emails, memos, and announcements to promptly reflect policy changes, scheduled events, etc.

Screened and answered phone calls with outstanding customer service and take accurate phone messages.

Performed minor troubleshooting on computers, copiers, scanners, and fax machines.

Maintained clean and organized appearance in the office

Oversaw office inventory and order supplies as needed.

Communicated changes in policies and procedures via electronic message board and hospital intranet.

Acted as back up timekeeper for department payroll via ADP system.

Progressive Home Health Services Inc. 03/2013 – 06/2014

Recruiter New York, NY

Provided excellent customer service to internal and external staff as well as applicants to ensure their needs were met.

Performed clerical work, including data entry, report generation, and email correspondence via MS Office.

Met tentative deadlines for file submission to ensure complete files prior to employment.

Juggled multiple phones lines.

Trained new staff and interns from non-profit programs.

Hebrew Institute for the Deaf and Exceptional Children 11/2010 – 08/2012

Teaching Assistant for Special Education Brooklyn, NY

Helped students improve motor, sensory, and verbal skills by repeating specially planned activities.

Guided students through activities with appropriate verbal instructions.

Coordinated classroom tasks with fellow teaching assistants through effective communication.

Assisted instructor with daily lessons by preparing arts and craft materials.

Volunteer Experience

State University of New York at Binghamton 01/2010 – 05/2010 Teaching Assistant for Chinese 102: Elementary Chinese Binghamton, NY

Imagination Craft Works (ICW) 02/2007 – 05/2009

Activity Chair Binghamton, NY


New York University 9/2011 – 11/2012

Attended graduate program for General Education and Special Education New York, NY

SUNY – Binghamton 05/2010

Bachelor of Arts in History Binghamton, NY

GPA 3.71


Computer: Windows PC, Mac OS; MS Word, Excel & Powerpoint; Internet Explorer; Internet Search Engines; Google docs; 60 wpm

Foreign Language: Cantonese, Mandarin

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