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Customer Service Office

Location:
Oman
Salary:
300 OMR
Posted:
November 03, 2018

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Resume:

PAUL VINCENT C. MANALILI

Hai Al Hail Jadeed, Al Hail South, Al Seeb Muscat, Oman 121

Mobile No. +968********, Email Address: ac7lkp@r.postjobfree.com

PERSONAL INFORMATION:

Date of Birth: July 24, 1986 Marital Status: Single Height: 5’ 7”

Weight: 170 lbs. Nationality: Filipino

Language: English, Tagalog, Kapampangan

Passport Expiration Date: July 07, 2022 Passport Number: P2663555A

EDUCATIONAL BACKGROUND:

College:

Secondary Level:

Primary Level:

Computer System and Office Management

Asian College of Science and Technology

City of San Fernando, Pampanga

Holy Cross College

Sta. Ana, Pampanga

Arayat Central Elementary School

Arayat, Pampanga /St. Scholastica’s Academy

City of San Fernando,Pampanga

COMPETENCIES:

•Certification in PC Troubleshooting and Networking.

•Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution

•Capable of being self-managed. Ability to communicate orally and in writing

•Team player, able to work closely with other individuals

•Literate in Microsoft Office Applications

•Experience in customer service.

WORK EXPERIENCE:

JPMorgan Chase Bank (Penthouse, Net Plaza Building, Street, E-Square Zone, Crescent Park West 1634, 30th St, Taguig City, Metro Manila, Philippines)

Account: Mortgage Banking

Position: Banker Services II

Job Date: May 29, 2014 - Present

•Have direct phone interaction with customers and domestic branch employees in the US to assist, answer and resolve servicing questions and complaints about payments, billing issues, loan documents and terms, taxes and insurance.

•Works in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues.

•Responsible for offering other Chase products or services to meet customer's needs.

•Responsible for understanding the firm's mortgage servicing policies and well as legal compliance regulations.

Sutherland Global Services (Clark Field, Pampanga, Philippines)

Account: Hughesnet Satellite Internet Provider

Position: Account Management Specialist (Promoted)

Job Date: February 20, 2013 – April 2014

•Handles billing issues, technical issues and retention issues (Those clients that are cancelling their service with our product).

•Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group.

•Looking for resolution regarding client’s complaints to avoid them from cancellation.

•Maximizing all resources to help clients satisfy with customer service.

Sutherland Global Services (Clark Field, Pampanga, Philippines)

Account: Hughesnet Satellite Internet Provider

Position: Advance Support

Job Date: March 3, 2012 - February 19, 2013

•Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.

•Helping the clients regarding their Billing issues, Technical issues.

•Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group.

•Escalation and management of calls to agreed service levels.

•Being responsive to clients whilst following the principles and procedures of the quality management system

•Excellent attendance and punctuality are required

•Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Office of the Sanguniang Panlunsod (City Government, City of San Fernando, Pampanga, Philippines)

Position: Administrative Aide

Job Date: July 2010 – December 2010

•Encoder / Compositor/ generally bookkeeping including distributing of reports, delegating tasks, etc,

•Taking notes during meeting of the political officials.

•Can type at least 40 words p/minute, Computer skills must be high on this specific job,

•Knowledgeable in Microsoft Applications like Outlook, Word, Excel, etc.

Teletech Pampanga (City of San Fernando, Pampanga, Philippines)

Account: T-Mobile

Position: Customer Service Tier II (Promoted)

Job Date: November 2009 – August 2010

•Assists customers with their billing issues and handset queries.

•Performed task related to answering customer inquiries, received via telephone or through applications and correspondence.

•Handling Escalations from unresolved issues from tier 1.

•Providing assistance to tier1 for any queries.

•Responsible in providing resolution to the customer.

Teletech Pampanga (City of San Fernando, Pampanga, Philippines)

Account: T-Mobile

Position: Customer Service Representative

Job Date: November 2008 – November 2009

•Assists customers with their billing issues and handset queries.

•Performed task related to answering customer inquiries, received via telephone or through applications and correspondence.

•Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

•Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group.

Jollibee Robinsons Starmills (City of San Fernando, Pampanga, Philippines)

Position: Store Marketing Assistant

Job Date: Feb. 2008 – November 2008

•Accepts queries regarding store promotions and products.

•Updating inventory regarding promotional stuffs and products.

•Setting and updating of Jollibee menus.

•Setting an appointment and bookings for birthday parties.

•Host in birthday party.

•If in need, sometimes post as cashier and service crew.

NB Print and Plot Centre (City of San Fernando, Pampanga, Philippines)

Position: Graphic Artist

Job Date: July 2007 – November 2007

Office of the Congressman (3rd District of Pampanga, City of San Fernando, Pampanga, Philippines)

Position: Office Clerk

Job Date: April 2007 – June 2007

•Encoder / Compositor/ generally bookkeeping including distributing of reports, delegating tasks

Filing request letters, receip

Office of the Congressman (3rd District of Pampanga, City of San Fernando, Pampanga, Philippines)

Position: On-the-Job Training

Job Date: December 2006 – Feb. 2007

•Encoder / Compositor/ generally bookkeeping including distributing of reports, delegating tasks, etc…

ACSAT (Asian College of Science and Technology) – (City of San Fernando, Pampanga, Philippines)

Position: Student Assistant (Marketing Department / Property Custodian)

Job Date: May 2005 – March 2007

•Provides assistance in promoting and doing marketing stuffs our school from High School.

•Updating inventory of school stacks.

•Book keeping in library.

•Distributes flyers, forums, forms in field work.

•Receptionist.

Character Reference:

Lorna J. Agustin

Alruwad International School

Supervisor

Cellphone No. +968********

Lorna Caido

Sohar Hotel & Restaurants Services LLC

Master CHEF

Cellphone No. +968-********

Ms. Daphne Ileto

JPMorgan Chase Bank N.A.

Penthouse, Net Plaza Building, Street, E-Square Zone, Crescent Park West 1634, 30th St, Taguig City, Metro Manila

Account Supervisor

Cellphone No. +63-949-***-****

Mr. Marco Antonio Jimenez

Asian College of Science and Technology

Managing Director

Telephone No. (045-***-**-**



Contact this candidate