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Customer Service Human Resources

Marlborough, Massachusetts, United States
November 03, 2018

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David Calero

** ****** **. *********** ** ***** 508-***-****


Computer / Software Skills: PeopleSoft, Oracle, Skype (for business), Workday, SAP, MS Office (Word, Excel, Power Point).


Bose Corporation-Employee Services Representative 2013 – Current

Provides expertise in Workday onboarding function, and maintenance including job transfers, promotions and terminations.

Guide employees about benefit programs policies, Leave of Absence, STD, LTD processes and guidelines.

Conduct employee orientation sessions, benefit enrollment and other employee information sessions to educate employees about the benefits offered by the company and process deadlines.

Update and/or creat reports and job aids, policies,, and for the Benefits Department.

Support implementation of new Human Resources Systems, benefits, benefits rates, Open Enrollment changes, etc.

Develop verification systems and guidelines for weekly processes.

Processed New Hire Paperwork for nationwide retail stores.

Reviewed background checks in First Advantage.

Complete I9 verifications and verify work's eligibility through E-Verify and Re-Verify employee’s immigration work status when applicable. Monitors I9 compliance and assists staff with VISA status changes.

UMass Memorial Healthcare-Benefits Specialist 2011 –2012

Guided employees through the annual benefits enrollment process

Assisted 11-person Human Resources Department in meeting the benefits needs of the 11,000 employee base


Meditech-Client Support Specialist 2008-2011

Represented first line of technical support for hospital admins and directors which utilize Meditech software

Prepared scripting and presented module specific topics to hospital clients

Utilized organic software system, including unique email and worklist databases

Fidelity Investments-Benefits 2005-2007

Audience included the entire population of Bank Of America

Facilitated first contact resolutions to benefits issues

Educated Employees on benefits guidelines


Providence College, Providence, RI Bachelor of Science Degree, Marketing

Babson College, Babson Park, Ma Master of Business Administration


Business Writing

Talent Acquisition

Database Management / Update

Policy / Regulation Compliance

Customer Service / Relations

Vendor Relations / Management

Task / Timeline Management

Team Coordination / Training

Data / Document Management

Cross Function Collaboration

Active listening

Critical Thinking

E-Verify and Immigration procedures

Complex Problem Solving

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