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Customer Service Assistant

Brooklyn, New York, United States
November 03, 2018

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*** ********** **. ** ******** NY, 11233 ● 347-***-**** ● OBJECTIVE: Seeking a challenging position as a teacher in a school of high diversity and inclusion; Bringing two years of teaching experience as well as proficient English and literature skills which will allow me to help advance students in their education levels.


Brooklyn College CUNY 2900 Bedford Avenue, Brooklyn, NY 11210 Master of Arts Degree: English Literature May 2018 Brooklyn College CUNY 2900 Bedford Avenue, Brooklyn, NY 11210 Bachelor of Arts Degree: English May 2015


COLLEGE TEACHER ASSISTANT INTERN, BROOKLYN COLLEGE 2017-2018 Assisted faculty members with classroom instructions, exams, record keeping, and other projects Assisted professors with lesson plans development and presentations for lectures Helped college freshman develop reading and writing skills through tutoring and mentoring Delivered lectures, prepared and, corrected college student papers Taught undergraduate courses and met with students during office hours JUMPSTART CORP LEADER, BROOKLYN COLLEGE 2016-2017

Participated as an AmeriCorps member in an award-winning network of volunteers Provided individualized attention and positive adult-child relationships to prepared children age 2-4, attending pre- school in low-income neighborhoods for educational success Employed early childhood curriculum, supported family involvement, promoted children’s language, English and literacy skills through ongoing relationships with 25 preschool children Collaborated and planned in-class activities with a 12 Corps membered team

Received intensive training and professional development in early childhood theory and practice, language and liter- acy development, leadership skills, and communication with families Assisted classroom teachers in various training centers with lesson plans, meetings and tutoring and increased adult support in the learning environment


CREW LEADER/ SHIFT SUPERVISOR, WENDY'S INTERNATIONAL– Brooklyn, NY 2014 to present Supervise crews on various shifts

Train crews on new product information

Perform problem solving and decision making daily

Assist shift supervisors and Assistant managers with their daily tasks Assist customers with cash transactions

Operate computerized cash register and handle money on daily basis Help design Management and Leadership Development Plans BABYSITTER/ CHILDCARE, BROOKLYN, NY 2009- 2015

Developed important skills in the following area; behavior management, meal preparation, tutoring, house safety, assisting with homework, curriculum implementation, attention to details, emergency handling, hazard prevention, hygiene maintenance Performed various duties such as preparing, serving and feeding meals to the children; bathing and dressing the children, and assisting them with daily activities. Took the children out for walks, played games with them and assumed responsibility for them while parents were absent, maintaining a safe environment. SUMMARY OF QUALIFICATIONS

Over ten years of Customer Service experience * Organizational Skills * Problem Solving * Spoken/Written Communication Skills* Goal-oriented person* professional attitude* highly motivated individual* excellent interpersonal skills *Technical Skills: MS Office Suite: Excel, Outlook, Power Point and Word

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