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Customer Service Sales

Dubai, Dubai, United Arab Emirates
November 03, 2018

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Street **B, Villa **, Abu Hail Hamriya 055******* I LinkedIn

Inside and outside sales rep Customer service I Airport Ramp Services I Logistics

•Fluent English speaker when greeting potential customers, in person or on the telephone; answering or referring inquiries.

•Excellent navigation and driving skills when delivering parcels/shipments.

•Conversant in directing visitors by maintaining employee and department directories; giving instructions.

•Maintains security by following procedures; monitoring logbook; issuing visitor badges.

•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

•Confidently able to represent the company in events, conferences, and on media platforms.

•Conversant with supervising the work of employees and provide feedback and counsel to improve efficiency and effectiveness.

•Ability to organize operations in ways that ensure maximum productivity.

•Conversant with establishing, developing and maintaining positive business and customer relationships to promote company loyalty.

•Technically savvy with proficiency in MS Office (Word, Excel, and PowerPoint).

Areas of Expertise

Complaint handling and resolution.

Proficient Computer Skills.

Record Management

Team Management.

Customer satisfaction enhancement.

Report Generation.

Administrative Functions.

Sales improvement.

Events management.

Communication Skills.

Cross-cultural Communication.

Data/File/Document Management


Key Achievement

•Promoted from a security guard to a team leader with 50 staff within eighteen months of commencing employment

•Best salesperson in generating new leads in DHL Express in the month of November 2016.

•Bookkeeping for the company, collecting money for the company and collecting customs duties for the company.

•Maintaining and keeping building keys secure and all the documents of the occupants and their visitors.

Education & Certificates

•2016 IATA Training and Development Institute Airport Ramp Services & Dangerous Goods Cat 4 & 5

Microsoft Word certificate from Zabeel International School.

Emirates Training College DPS for Security.

• 2001 -2006 Nyakayojo Secondary School Advanced Certificate of Education


Emirates Group as Equipment Operator December 24th 2017 to-Date.

Driving the tow tractor

Loading and offloading of cargo.

Safeguarding the aircraft from any damages.

Helping the ground staff with the highest customer service.

DHL Express I Courier I Dubai Sep 13 – Feb 17

Deliveries and pickups.

Processing paperwork for shipment, clearing shipments to release for movement to final destinations.

Tracing shipments and responding to customer escalations.

Also managed the scorecards for customer feedback and satisfaction

Strong English communication skills – written and spoken.

Trans guard I Emirates Group Security I Dubai Jan 12-Aug 13

Team leader with 20 security staff and 15 maintenance staff with timetable and resource allocation, identifying training requirements & delivering training

Daily work involved managing a busy reception with a high level of customer care services like recording daily visitors, keeping records of the occupants.

Responsible for facilities and management of Emirates staff accommodation.

Strong English communication skills – written and spoken.

Protea Hotel (4* hotel) I Bell Boy I Kampala 2010 -2011

Receiving guests with a smiling face.

Packing cars of guests

Taking guests to their respective rooms after check in.

Ability to learn quickly, good customer service skills, ability to promote and initiate work

The Cave Restaurant and Bar 2004 -2009


Purchasing things

Serving food and drinks

Hoping to hear from you soon.

Contact this candidate