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Customer and Trading Manager

Location:
Hitchin, England, United Kingdom
Salary:
£25000
Posted:
November 03, 2018

Contact this candidate

Resume:

Thomas Clarke

** *********

Road, SG* *PX

075********

thomas.d.clarke@

virginmedia.com

uk.linkedin.com/

thomas-

clarke-32628926

Education

****-****: Hitchin Boys Sixth Form

History

Politics

Sociology

2009 2014: Hitchin Boys School

7 GCSEs: A-C

Work Experience

2014-2015: Save the children (Volunteer)

A charity supporting disadvantaged chilldren.

2015 - 2016: Sainsburys

As a General Assistant: replenishment, resolving customer queries,

working in a team, providing good customer service, serving customers

on a checkout.

August 2016- June 2018: Sainsburys 3s Team Leader experienced on multiple departments:

Produce department- managing and coaching a team, delivering and

keeping team training up to date, taking control of my own development

and training, waste management, supporting other key KPIs in store such

as sales, holding team huddles, scheduling, payroll, ensuring colleague

wellbeing.

June 2018- Present 4s Customer and Trading Manager.

Running the Food Services group of departments developing around a new set of departments

as well as a new role running high risk departments handling open food. My role is ensuring

Safe and Legal and process compliance alongside driving sales and developing my team

around a changing retail world and understanding the role they play in delivering to our

customers while giving them more responsibility through trusting my teams to do the right

thing. Driving change through a management restructuring and managing and delivering the

consultation process for a new staff contract for my team of 30 people. Alongside this I am

responsible for running the store and ensuring I think of the bigger picture to offer great service

for the customer.

I have also been tasked with developing staff in non management roles to get them ready to

take the next step.

Skills

Management

IT skills

Leadership

Team Member

Multitasking

Working to deadlines

Microsoft Office

Organisational Skills

Self Motivated

Full UK Driving Licence

Training

Interests

Current events

Politics

Reading

History

Socialising

Cooking

Personal Statement

I am Highly driven individual who has driven my development costantly looking to learn more

and am currently the youngest manager of my grade on my region. I work well both as part of

a team and also on my own, I have experience of managing teams of 30 people in a fast

paced retail environment. I have experience in delivering training, ensuring process

compliance and engaging both myself and my team around ensuring delivery of business

KPIs. I am proactive in ensuring progress in my own development and not relying on others to

prompt my own learning. I also have experience of working with other departments in order to

improve results for both parties and to deliver for the company both through ensuring

processes are followed and coaching both teams in collaboration in order to achieve the best

results possible.



Contact this candidate