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Sales Customer Service

White Plains, New York, United States
November 03, 2018

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White Plains, NY • • 914-***-****



Skilled relationship builder and high-level problem solver, adept at guiding corporate marketing initiatives in highly competitive markets, turning around struggling operations and building high-performance sales, marketing and operational teams. Relationship builder and negotiator, successfully presenting complex tactical/project plans to decision makers and stakeholders, achieving buy-in.

• Over 12 years of retail and 5 years of sports industry experience including minor league baseball, major league baseball and professional tennis.

• Guest Host at Walt Disney World.


Securitas Security Services USA, Inc. Security Guard at Yankee Stadium / Press Box April 2018 to Present

Work in the Press Box with the rest of a terrific team to oversee security at my post as well as utilize my experience in guest services at baseball and soccer events.

US Open Tennis, Flushing Meadows – Corona Park, NY 2017 Guest Services Supervisor

Managed and worked with a team of 20 professionals to handle guest interaction, crowd control and safety during this exclusive twenty-one day Grand Slam Tennis Tournament. In constant contact with several other supervisors and area directors during each 10 to 12 hour day.

My team and I worked together to plan each day based on who was playing in each match and were prepared for times when the crowds peaked out to ensure an enjoyable guest experience at all times. The number of guests in the area my team and I worked in usually ranged between 1,500 and 4,000 about two to three times during a normal day.

In addition, we had two days of training by The Walt Disney Company as well as training by many members in senior management with the US Open.

The Athlete’s Foot and Affiliates, Purchase, NY 1999 to 2017 Franchise owner and operator of over 20 athletic footwear & apparel retail stores in the Tri-State area. DIRECTOR, RETAIL OPERATIONS

Started in the stockroom and moved to the sales floor to learn operations and gain experience. For over 10 years, have been fully responsible for directing advertising, community relations, store relations, vendor relations, vendor invoicing and payment, marketing, branding, business development, P&L and operations for up to 20 store locations. At height, Company encompassed 400 employees and $40M in sales. Drives and delivers branding, marketing, business development and operations initiatives and results:

• Directed Nike promotion held in a large mall. Promotion increased store sales by 100%. Attended by store representatives and Nike representatives. Collaborated with Nike and store and mall management.

• Directed charity basketball tournament for elementary student-athletes. Event was attended by teachers, parents, local and national celebrities. Increased store sales by 50% while utilizing co-op funds at no cost to the store.

• Continuously monitors and ensures each store operates profitably. Aligns inventory with local buying and market trends.

• Conducts training in each store ensuring staff product knowledge and customer service excellence.

• Directs relationships between stores and footwear and apparel vendors aligning sell-through of product within each store location budget.

• Inventory control initiatives including ensuring a profitable product mix for each location.

• Collaborates with vendors on Co-op Funded Marketing ensuring rollout of each program meets vendor branding objectives.

• YMCA Road Race Promotions. 10 year annual promotion raising critical funding for a local YMCA. Initiative includes branded booth with representatives assigned to answer questions and advise runners on shoe choices. Handed out promotion items and raffled a pair of athletic shoes. Each promotion raises local store sales by 40%.

• Alzheimer's Association Promotion. 10 year promotion and local walk to raise funds for the local chapter. Successfully raised funds for charity while increasing traffic in stores. LEE S. ROHRLICH ● White Plains, NY • • 914-***-**** New York Mets, Flushing, NY 1997 to 1998

Professional baseball team.


Drove corporate ticket sales. Identified, prospected and developed relationships with business owners and senior executives of large corporations.

• Closed the top sales during the 1998 season.

• Sales ranged from $2K to $20K.

St. Petersburg Cardinals, St. Petersburg, FL 1995 to 1997 Minor league baseball team.


Marketing position with responsibility for driving ticket sales and profits and creating a family-friendly atmosphere.

• Created novel marketing plan resulting in all-time attendance record.

• Achieved the highest ad sales yield in team history.

• Team sold the highest number of season tickets in team history during 1996 and 1997 seasons. Bull & Finch Pub (Original Cheers) Boston, MA 1992-1993 LEAD HOST

Host of between three and four dining areas during each shift at the number one tourist attraction in Massachusetts as the popular television show was in its final season. Walt Disney World College Program


Continuously achieved the highest customer service ratings. EDUCATION

Bachelor of Arts, Communications, Boston University

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