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Customer Service Front Desk

Olympia, Washington, United States
November 03, 2018

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Jessica R. Willis

*** ***** **. ** # * Olympia, WA 98506

Phone: 360-***-**** Email: Work Experience:

Server/Fryer: Eastside Big Tom, Olympia WA 2016 - 2018

Greet customers and provide excellent customer service

Document orders and accept payment

Track customer movements to better expedite orders

Stocking, accepting freight trucks, and tracking inventory

Primary fryer; keep up with orders and get food out in a timely manner even in rushes

Cashier, Safeway Valdez, AK 2015 - 2016

Acted as the company face in interacting with customers

Ran a P.O.S. System and register

Handled cash, credit, debit, and check payments

Processed customer refunds at the register

Completed purchase orders and WIC transactions in accordance with all store policies

Customer Care Representative: Xerox Inc., Lacey, WA 2014 - 2015

Prioritized customer service in a one-on-one manner

Utilized multi-line phone panel to assist customers

Supported customers with ordering equipment and customized services

Offered billing support to resolve questions and concerns

Provided basic technical support with products and services

Analyzed accounts to ensure services provided optimal customer satisfaction Skills:

Customer Service Computer Proficiency P.O.S. System Computerized Billing Cash Handling Effective Communication Creative Problem Solving Internet Literate Organization Switchboard/Multi-Line Telephone


HSD, Valdez High School, Valdez, AK: Early Graduate 2014 Nine college credits in English and History

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