MARI JOHNSON

***** * **** ***, ******, CO ***** 719-***-****

ac7la8@r.postjobfree.com

I AM A HIGHLY-MOTIVATED INDIVIDUAL WHO'S READY TO USE MY EDUCATIONAL BACKGROUND AND WIDE RANGE OF SKILL SETS. IN ADDITION, I’M A MOTIVATED PERSON WHO VALUES THE IMPORTANCE OF BEING AT WORK EACH DAY AND ON TIME. LASTLY, WITH MY EXPERIENCE IN THIS FIELD I KNOW THE I IMPORTANCE OF SELF CARE MAKE SURE TO EDUCATE MY PEERS AND EMPLOYEES TO INCREASE SUSTAINABILITY.

EXPERIENCE

FEBUARY 2018 – NOVEMBER 2018

TRANSPORTATION SECURITY OFFICER, HOMELAND SECURITY

Provide security and protection of air travelers, airports, and aircraft in a courteous and professional manor. This includes: Operating varies screening equipment and technology to identify dangerous objects on passengers, preventing those objects from going onto aircraft, performing searches and screening, which may include physical interaction with passengers. Maintain focus and awareness while working in a stressful environment, the ability to be professional at all times while identifying and locating potentially life threatening or mass destruction devices. Engaging in continues development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. They may include application of risk-based security screening protocols that vary based on program requirements.

JUNE 2017 – JANUARY 2018

SECURITY MONITOR OPERATIONS COUNSELOR, CHEYENNE MOUNTAIN REENTRY CENTER/GEO

Maintains an orderly environment within the assigned unit or area of facility and performs standard operating procedures in accordance with facility policies and procedures as required by company and the client’s contractual requirements. Supervises all resident movement within the assigned unit, performed scheduled resident headcounts and complies written count reports, and monitors security cameras to maintain safe and secure orderly environment for residents are some other duties performed.

DECEMBER 2016 – MAY 2017

QUALITY ASSURANCE ANALYSIST, ALORICA (ONE TECHNOLOGY)

My responsibility in this management position is to focus on providing confidence in hopes to

boost performance for a quality professionals. Daily responsibilities would include but aren’t

limited to detecting mistakes or errors and providing solutions for correcting these mistakes for

over 60 retention, credit specialist, and resolution agents at the call center. Weekly

responsibilities included but aren’t limited to corporate and management meetings, coaching all

agents on a three-tier level, and other documents needed to keep accurate records.

APRIL 2016 - DECEMBER 2016

RETENTION AGENT, ALORICA (ONE TECHNOLOGY)

Responds to requests and calls from customers related to client specific programs and products.

Identifies and responds to customer’s needs based on designated procedures of account/client.

Makes attempts to resolve issues and deescalate dissatisfied clients. Provides support and

assistance as needed. Maintains and updates customer information as necessary.

JANUARY 2015 - APRIL 2016

CUSTOMER CARE AGENT, XEROX/VERIZON WIRELESS

Responds to requests and calls from customers related to client specific programs and products.

Identifies and responds to customer’s needs based on designated procedures of account/client.

Makes attempts to resolve issues and deescalate dissatisfied clients. Provides support and

assistance as needed. Maintains and updates customer information as necessary.

AUGUST 2013 - JANUARY 2015

CUSTOMER SERVICES ASSOCIATE, WALMART STORE, INC

SERVICE CUSTOMERS WITH PURCHASE AND/OR LAYAWAY OF JEWELRY ON CASH REGISTER,

REPLACE BATTERIES AND/OR TAKE LEAKS OUT OF WATCHES, PIERCE CUSTOMER EARS WITH

EARRINGS, STOCK SHELFS, USES VARIES MACHINES TEL-ZON, PRINTER, SECURITY BAR.

EDUCATION

MAY 1982

GRADUATE, EAST HIGH SCHOOL

GPA: 3.4

Honor Roll Student

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint

Detail oriented

Works well in fast paced environments

Fast learner

ACHIEVMENTS

ALORICA (ONE TECHNOLOGY), november 2016

RECEIVED HONOR FOR HIGHEST RETENTION AGENT SAVE RATE OF 31% AND QUALITY RATE OF 95% FOR THE SITE.

XEROX/ VERIZON WIRELESS, november/december 2015

RECEIVED CERTICIFATES FOR HIGHEST RATE OF 97% FOR METRICS SYSTEM

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