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Customer Service Sales

Location:
Little Rock, Arkansas, United States
Posted:
November 02, 2018

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Resume:

Denise Reed

(C) 501-***-**** ac7la7@r.postjobfree.com

** ***** *********** **, ****** Rock, AR 72209

SUMMARY

Self motivated individual with 10+ years in sales and customer service. Excels in multitasking and achieving deadlines. Skilled with Microsoft products. Fast learner. Looks for opportunities and aims high.

SKILLS

Excels at multi-tasking - Excellent communication skills - Customer relationships - Report writing Goal-oriented - Issue resolution - Documentation skills, typing 79 WPM with 95% accuracy, 10 Key proficiency - Conflict resolution EXPERIENCE

Administrative Assistant, Office Team- assignment to CTEH September 2018-September 2018 Signed participants into the building, enrolled in training and uploaded certificates - Program & equipment troubleshooting - Create schedules - Create and audit reports - Equipment tracking - Phone system - Qualify potential employees Independent Contractor/ Insurance Agent, Performance Matters Associates, March 2018-September 2018

Arkansas License # 18694247 - Engaged customers and provided a high level of service by carefully explaining details about their documents. - Maintained a pleasant and cordial attitude at all times, even when issues arose. - Promoted agency products to customers in person, on the telephone and in writing. - Ensured proper application of agency policies by reviewing, classifying, coding and rating applications. - Developed productive working relationships with auto body shops, county and city governments and other business partners in the community.

Special Services Associate, The Home Depot, June 2012-October 2014 Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. - Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. - Took special orders in person and over the phone. - Interacted with customers to follow-up on shipping statuses and expedited orders. - Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. - Updated customer credit accounts with payments and processed applications.

Department Manager, Pet Co. Animal Supplies, March 2010-June 2012 Verified multiple reports on a daily basis. - Instructed staff on procedures for handling difficult transactions . - Displayed merchandise for upcoming sales in visually appealing way. - Worked as a team member to provide the highest level of service to customers. - Created daily work schedules. - Offered exceptional customer service to differentiate and promote the company brand. - Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. - Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Sales Associate, Pet Co. Animal Supplies, May 2009-August 2009 Organized items in visually appealing manner. - Recommended merchandise based on customer needs. - Increased purchase totals by recommending additional items. - Trained all new sales employees on effective techniques. - Operated a cash register to process cash, check and credit card transactions. - Guided customers in choosing items that reflected personal style and shape.

Special Services Associate, The Home Depot, September 2005-August 2007 Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. - Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. - Took special orders in person and over the phone. - Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.-‚óŹ Updated credit accounts with payments and processed applications.

Front End Supervisor/Floral Associate, At Home, April 2003-September 2005 Handled communications systems. - Resolved customer problems by investigating issues, answering questions and building rapport. - Managed team of approximately. 20 employees concentrated in the front end. - Performed assigned projects and completed checklists in an efficient and accurate manner. - Verified multiple reports on a weekly basis. - Worked as a team member to provide the highest level of service to customers. - Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. - Kept the showroom clean and maintained neat, orderly product displays. - Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. - Verified that all merchandising standards were maintained on a daily basis. EDUCATION AND TRAINING

Arkansas State University Jonesboro Arkansas 2007-2010 Completed course work in pre-nursing courses

ACTIVITIES AND HONORS

International Order of the Rainbow for Girls.

Girl Scouts

Recognized for outstanding customer service multiple times at Home Depot.



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