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Customer Service Administrative Assistant

Aurora, Colorado, United States
November 05, 2018

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Deborah Leone

Centennial, CO 813-***-****

Master of Business Administration

Vice President of Operations


Dynamic and competitive leader equipped with vision. Possessing an extensive track record of leadership and proven results. Known as a pioneer of innovation who leverages a wealth of expertise to influence operational performances, while maximizing productivity, excellent organizational skills, and maintaining safety standards. Demonstrates strong analytical skills and is successful in leading and developing high performing teams for complex organizations.


P&L - Operations Management –Human Resource- Supply Chain – Customer Service – Change Management

Reporting – KPI Management - Integrations- Strategic Plans – Continuous Improvement – Risk Management

Safety - Budgeting - Product Management - Business Strategy – Performance Management- Business Development

Professional Experience

Colorado Pain Care – Denver, CO Aug 2016-Present

“Colorado Pain Care treats each patient with the same care they would want for their own family. Colorado Pain Care treats each patient with an interdisciplinary approach that is critical to their patient’s relief from pain. The physical, functional, emotional, and psychological needs of the patient are examined, and an individualized treatment plan is crafted based on their needs.”

Vice President of Operations

Directed the efforts of strategic planning, researching and the implementation of the strategic plan.

Skillfully oversaw multiple facilities, ambulatory surgery centers and procedure sites.

Cultivated a new clinic, oversaw its daily function and inspired it to grow in revenue.

Led various HR functions which include; hiring, corrective action, payroll, market analysis, creating comp grids, and FTE management.

Tactically developed a new entity from scratch including payor contracting and provider enrollment, benefits, 401k, IT infrastructure, HR policies, On Site Laboratory including CLIA Certification and COLA Accreditation.

Greater Florida Anesthesiology/Sheridan Healthcare-Unicom Division – Tampa, FL Sept 2013-July 2016

“Greater Florida Anesthesiologists, LLC is a professional organization comprised of Board-Certified Anesthesiologists, CRNAs, AAs, RNs and supported by a comprehensive business team. Their highly-skilled and experienced clinical team provide state-of-the-art anesthesia and pain management care in the complete range of settings, in various communities throughout Florida. Sheridan is one of the leading providers of healthcare solutions for anesthesiology and other specialties to physicians, hospitals and outpatient centers. Physician led and managed, Sheridan provides comprehensive hospital-based clinical and management solutions for anesthesia outsourcing and other specialty areas including emergency medicine, women's and children's and radiology.”

Practice Administrator

Championed a multi-facility practice including 4 Adventist Hospitals and 5 Ambulatory Surgery Centers.

Monitored operational expenses, coordinated payments, and approved all expenditures.

Collaborated with governing board to design and implement strategic plan.

Facilitated staff recruitment, hiring, credentialing, and conducted new hire orientation and training. Simultaneously coordinated continuing education workshops as needed and managed employee issues, corrective action plans, while resolving grievances.

Conducted annual salary reviews and proposed salary adjustments and staff evaluations.

Organized and led staff and board meetings.

McKesson – Clearwater, FL June 2012-Sept 2013

“McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.”

Administrative Assistant of Batching and Scanning

Complied the billing information for a large anesthesiology group. Maintained accurate records of all physician cases and transfer of proper documentation to medical coders and billers for reimbursement.

Diplomatically liaised between the medical staff and McKesson to ensure accurate billing.

School District of Hillsborough County – Tampa, FL

Sept 2011-June 2012 And Dec 2000-May 2008

“Hillsborough County Public Schools is a school district that runs the public-school system of Hillsborough County in west central Florida and is headquartered in Tampa, Florida. It is frequently referred to as the School District of Hillsborough County. The district serves all of Hillsborough County.”

5th Grade Resource Teacher and Substitute Teacher

Inspired student learning using prepared lesson plans from classroom teacher.

Observed classroom time compelling students to finish assigned class work required while maintaining positive work environment.

Thoroughly explained and assigned student homework.

School District of Hillsborough County – Tampa, FL Sept 2010-Sept 2011

“Hillsborough County Public Schools is a school district that runs the public-school system of Hillsborough County in west central Florida and is headquartered in Tampa, Florida. It is frequently referred to as the School District of Hillsborough County. The district serves all of Hillsborough County.”

School Assessment Coordinator H. B. Plant High School

Orchestrated and administered state and national mandated tests for 2400 students as well as semester exams for entire school.

Created and implemented system which administered testing to large groups.

In-serviced and organized team of over 100 staff members to successfully administer exams to student population.

Instructed school staff on proper testing procedures and regulations for each type of exam to be given.

Additional work history available upon request…


Master of Business Administration

Northcentral University

Master of Arts in Curriculum and Instruction

University of St. Thomas

Bachelor of the Arts in Psychology

Hamline University

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