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Engineer Customer Service

Location:
Indian Trail, North Carolina, United States
Posted:
November 05, 2018

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Resume:

SCOTT SUNDBLADE

**** ******** ***** *********, ** 28104 ac7l50@r.postjobfree.com 704-***-****

http://linkedin.com/in/scott-sundblade-45ba4628

Scott Sundblade 704-***-**** ac7l50@r.postjobfree.com

SPECIALIST, SENIOR ACCOUNT SERVICE ENGINEER

Customer Service Infrastructure Management

Influential Career Technologist with over 7 years’ experience delivering and managing business critical, client-centric data operations. Proven leadership experience ranging from leading escalations for several Fortune 100 companies to implementing and maintaining data center infrastructure. Highly analytical and committed to leading and delivering enterprise platforms, with a wide range of technical domain expertise and business acumen.

CORECOMPETENCIES CORE COMPETENCIES

• IT Service Management

and Delivery

• Leadership

• Escalation Management

• Creative Thinking

• Team Building and

Development

• Technical Architecture

and Implementation

• Customer Excellence

• Communication

• Risk Management

• Problem Solving

• Collaborative Working

• Full Lifecycle Product

Management

PROFESSIONAL EXPERIENCE

DELL EMC CHARLOTTE, NC Jan, 2012 – Present

• Specialist, Senior Account Service Engineer Jul, 2015 – Present

• Part Time District Service Manager Jul, 2014 – Present

• Account Service Engineer Jul, 2014 – Jul, 2015

• Customer Engineer Jan, 2013 – Jul, 2014

• Associate Customer Engineer Jan, 2012 – Jan, 2013 Key Duties:

• Assist in managing group of 14 engineers with a customer install base of over 1300 customers including multiple Fortune 100 and 500 companies primary Data Centers, nearly 11,000 installed Dell EMC products, covering around 20,000 square miles across North and South Carolina.

• Assist in directing the efforts of a diverse group of Technical and Service Account employees engaged in the oversight, installation, repair, modification and preventive maintenance of equipment, networks and software.

• Provide a single point of contact for Dell EMC’s largest, most complex and strategically important customers.

• Responsible for account management, escalation support, preventative maintenance, and installation/upgrade activities.

• Responsible for follow-up, root cause and fault resolution

• Primary goal of maximizing customer satisfactions and retaining accounts as a Dell EMC customer. WINDSTREAM COMMUNICATIONS CHARLOTTE, NC Oct, 2011 – Jan, 2012

• Residential Inside Sales Oct, 2011 – Jan, 2012 Key Duties:

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Understanding customer needs and requirements

• Close sales and achieve quarterly quotas

SCOTT SUNDBLADE

1000 Bungalow Drive Stallings, NC 28104 ac7l50@r.postjobfree.com 704-***-**** http://linkedin.com/in/scott-sundblade-45ba4628

Scott Sundblade 704-***-**** ac7l50@r.postjobfree.com

ROSEMARY A LAMBERT CPA, PA CHARLOTTE, NC Sep, 2008 – Oct, 2011

• Senior Accountant Sep, 2008 – Oct, 2011

Key Duties:

• Provide financial analysis and management to multiple insurance agencies.

• Responsible for bank reconciliations, monitoring cash flow, preparing month end reports, and more.

• Worked with owners, employees, and vendors to identify areas of concern and find resolution.

• Completed month end, quarter end, and year end fiscal and tax reporting and payments. 1ST METROPOLITAN MORTGAGE CHARLOTTE, NC Aug, 2005 – Sep, 2008

• Accountant/Loan Officer Aug, 2005 – Sep, 2008

Key Duties:

• Worked directly with CFO, Controller and CEO of 2nd largest mortgage broker with over $2.4 Billion in originations.

• Managed vendor accounts and branch locations through account reconciliations, management and audits.

• Designed reports to deliver to CEO to track loan originations, income and several other aspects.

• Also lead loan originations as a licensed mortgage broker while with the company. ROSEMARY A LAMBERT CPA, PA CHARLOTTE, NC Oct, 2004 – Dec, 2006

• Accountant Oct, 2004 – Dec, 2006

Key Duties:

• In charge of all accounts payable and accounts receivable.

• Complete bank reconciliations for many of the largest clients.

• Assisted with month end closings, financial analysis, and management of bank accounts and cash flow. EDUCATION AND CERTIFICATIONS

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE Charlotte, NC Dec, 2010

• Bachelor of Science Political Science

EMC Certified Clariion Specialist

EMC Certified VNX Specialist

EMC Isilon Certified

VMWare Certified Associate Data Center Virtualization VMWare Certified Associate Digital Business Transformation Dell EMC Information Storage Management v3 Certified



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