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Director of Operations and Logistics

Bridgeport, Connecticut, United States
November 05, 2018

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Thomas R. Holden

** *** **** ********, **

Phone 203-***-****

Executive level, experienced operations and logistics professional with over 15 years of successful training, development and management. Capable of providing leadership in support of company strategies and objectives. Possess a proven track record of eliminating waste, cutting cost and increasing throughput and revenue.

Director of Operations Big Brothers Big Sisters of SWCT

June 2018 – Present

•Assume lead position to plan, direct and coordinate operations in support of company initiatives, growth and profitability

•Strategic planning for short-term and long-term objectives

•P&L responsibility to include budgeting and cost control

•Responsible for staff management including hiring and training, inventory and distribution management, capacity and transportation planning

•Evaluate business operations ensuring best practices and processes

•Interact with retail personnel ensuring proper flow of goods and inventory control

Vice President of Operations Home Comfort Practice

March 2017 – May 2018

Direct daily operations and business planning process of field service workers, administrative, customer support staff and billing and purchasing departments

Maintain profit margins and develop internal control systems to ensure accountability and completion

Establish and design strategies which exceed company safety goals and improve operational efficiency

Responsible for HR functions including personnel evaluations, staff training and development programs, payroll and benefits, recruitment, hiring and retention

Manage relationships with vendors and partners

Director of Operations William B. Meyer, Inc (United Van Lines)

January 2013 – March 2017

P&L responsibility- administered successful plan to build revenue stream, increase margins and operating profit while operating within budget

Lead Sales and Operations Planning (S&OP) to improve and optimize organizational strategies

Implemented training and development program to recruit, hire, train and coach staff, reducing turnover and increasing efficiency

Assure execution of logistics tasks and manage logistics resources

Develop short term and long term strategies in support of company goals and objectives

Business Development Manager William B. Meyer, Inc (United Van Lines)

August 2007 – December 2012

Review, respond and present RFPs to potential B2B and B2C clients

Account manager, primary point of contact and leader of day to day operations for Confectionery and Consumer Packaged Goods, HVAC and Medical Transportation clients

Create distribution model and capacity planning platform which increased revenue by 20%

Write, develop and implement Standard Operating Procedures

Perform and document scheduled inspections to ensure warehouse and transportation operations are within FDA and OSHA compliance

Collaborate with IT Department on systems integration and technology upgrades

Director of Transportation Goodwill Industries of WCT

September 2004 – July 2007

Manage Transportation and Warehouse department staff consisting of drivers, mechanics, warehouse supervisor, donation supervisor and employees

P/L responsibility to model business units’ expenditure and operational plan and take appropriate measures to keep on course

Established and monitored Preventive Maintenance Program reducing out of service vehicles and warehouse equipment

Utilized Lean Thinking initiatives to optimize warehouse footprint to increase efficiency and employee safety

Prospect and identify new locations, perform quality control visits of current locations

Operations Manager William B. Meyer, Inc (United Van Lines)

January 1998 – September 2004

Managed Home Delivery and Courier operations for Big Box Retailers and Corporate Accounts throughout Northeast

Monitored Dispatch, Distribution Center and Customer Service/Call Center Operations

Created capacity plan and distribution schedule to accommodate 1500 deliveries per week

Performed timekeeping and payroll reporting for hourly employees

Track Key Performance Indicators monitoring employee performance and order fill rate

Monitor, report and reconcile inbound shipments and update inventory systems


Western New England College, Springfield, MA

Bachelor of Science in Business Administration

Sport Management

Qualifications, Certifications and Training:

Six Sigma, Lean and 5s Training Excellent Oral and Written Communications

High Reliability Organization (HRO) Certification Ability to problem solve complex situations

OSHA, DOT, DOL Regulation Training Proficient in Microsoft and Google Platform

Company specific transportation, distribution and inventory management programs

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