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Employee Benefits Professioal

Location:
Minneapolis, Minnesota, 55437, United States
Posted:
November 05, 2018

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CATHERINE M. ZILKA

**** **** ***** ******, *********** MN 55437 651-***-**** ac7l2g@r.postjobfree.com

SUMMARY

Energetic, self-motivated, skilled and dedicated professional with years of experience in the employee benefits field with excellent interpersonal communication abilities. Demonstrated capacity to provide comprehensive support; excel at problem solving, resolution and managing daily tasks; works with minimal supervision or a team. Proven track record of accurately completing and managing files with demanding deadlines. Dedicated to meeting or exceeding internal and external customer requirements. WORK HISTORY

Account Coordinator 07/18 – 10/18

121 BENEFITS Minneapolis, Minnesota

Contract Position

Customer Service

Developed training materials for position

Notify carriers of changes/adds/terms

Coordinate renewal documentation to employees

Prepare renewal communication packets for client employees

Developed tracking system for renewals and new groups

Set up employer contact for portal access (3 systems)

Follow up with clients for unpaid invoices

Follow up with clients for unsigned service agreements

Create and update plan documents (FSA/HRA/VEBA)

Assist with new client set up

Assist Account Executives with any requested task Administrative Assistant 05/18 – 07/18

COMPREHENSIVE BENEFITS INC Shoreview, Minnesota

Contract Position

Prepare life illustrations

Pull the proper forms from carrier websites

Write and type letters and memos

Filing

Receptionist

Maintain tickler file for form return

Maintain & follow up for forms to be processed by carriers

Schedule para-medical exams

2

CATHERINE M. ZILKA

3912 West 110th Street, Bloomington MN 55437 651*-***-**** ac7l2g@r.postjobfree.com

Account Manager 12/17 – 04/18

BENEFIT EXTRAS Lakeville, Minnesota

• Set up internal systems

• Determine eligibility of new hires/late entrants

• Determine eligibility for status change requests

• Notify carriers of changes/adds/terms

• Follow up for receipt of completed enrollment form

• Process flex, dependent care, HRA and HSA claims

• Issue checks

• Reconcile accounts at Plan Year End

• Prepare Year End reports

• Customer Service

• Assist clients with renewal RFP’s and rates

• Coordinate renewal documentation to employees

• Coordinate receipt of all renewal enrollment forms

• Make changes to benefit booklets

• Advise payroll of renewal changes, both rates and employee changes

• Developed tracking system for renewals and new groups

• Developed training materials for position

Operations Support Specialist 01/17 – 11/17

VAN WAGENEN Eden Prairie, Minnesota

• Open, sort, process and batch client insurance documents

• Remove non-insurance items and non-scannable documents for distribution or return to the client by mail

• Operate any of the following machines: Mail Extractor, Table Top Opener, Scanner, Mail Inserter

• Achieve standard of productivity and accuracy

• Maintain security and confidentiality of the facility, computer system, programs and customer/client information

• Also sit at computers and help file mail electronically Implementation Administrator 8/04 – 09/15

CORPORATE HEALTH SYSTEMS, INC. Eden Prairie, Minnesota

• Set up internal systems specific for each group by interpreting carrier contracts and client needs

• Prepare service agreements

• Prepare renewal communication packets for client employees

• Maintain supply of documents from carriers

• Establish templates and forms needed for position and internal company use

• Coordinate meetings with Benefit Administrators with each renewal and new group

• Developed tracking system for renewals and new groups

• Developed training materials for position

• Held Open Enrollment meetings alone & with carrier reps 3

CATHERINE M. ZILKA

3912 West 110th Street, Bloomington MN 55437 651-***-**** ac7l2g@r.postjobfree.com

Benefit Administrator 04/98 – 08/04

CORPORATE HEALTH SYSTEMS, INC. Eden Prairie, Minnesota

• Determine eligibility of new hires/late entrants

• Determine eligibility for status change requests

• Notify carriers of changes/adds/terms

• Request/print ID cards

• Prepare/mail COBRA initial notification

• Prepare/mail COBRA notification packets

• Prepare/mail Retiree notification packets

• Prepare/mail New Hire notification packets

• Follow up for receipt of completed enrollment form

• Prepare/mail HIPAA certification

• Produce monthly bills

• Balance/Reconcile monthly carrier billings

• Prepare month end reports

• Process flex, dependent care, HRA and VEBA claims

• Issue checks

• Reconcile accounts at Plan Year End

• Prepare Year End reports

• Customer Service

• Load software on PC’s

• Nightly backups

• Receptionist backup

• Assist clients with renewal RFP’s and rates

• Coordinate renewal documentation to employees, COBRA/Retiree participants

• Coordinate receipt of all renewal enrollment forms

• Advise carriers of renewal changes

• Make changes to benefit booklets

• Advise payroll of renewal changes, both rates and employee changes

• Developed tracking system for renewals and new groups

• Developed training materials for position

PROFESSIONAL TRAINING

Numerous company sponsored seminars and workshops

“Supervisor I”, MEA, Minneapolis, Minnesota

EBIA – Cafeteria Plans, HIPAA, FMLA, COBRA, HRA and HSA

AE Roberts – Cafeteria Plans, HIPAA, FMLA & COBRA CAREER TRACK SEMINARS

Customer Service

Time Management

Handle people with tact & skill

How to diffuse an angry person

Self-Esteem and Peak Performance

Stress Management for Professionals



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