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Desktop Support Manager

Lancaster, California, United States
November 05, 2018

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James B. Flurnoy

**** **** ******* *, #*

Quartz Hill, CA 93536



To provide and apply my experience and knowledge of over 25 years in the IT field and work to provide a satisfying and long lasting client/vendor solution.

Hardware and Software Certifications

Lenovo- Desktops and Mobile Products

Epson Desktop and Printers

HP- Desktops, Mobile Products, Printers and Proliant Servers Microsoft Certified Professional

Lexmark- Color and Monochrome Laser Printers


Digital Intelligence Systems - April 2017- June 2018 Level II Desktop Support/Helpdesk -Southern California Edison Contract Commercial Trucking - September 2011- April 2016

Commercial Company Driver- Responsible for transport of brokered goods to receiving destination. Fleet Manager-Responsible for maintenance of trucks for Company Drivers and monitoring trucks and schedule of ontime delivery/pickup.

Midori Services -March 2011 - August 2011

Call Center Technician-

NightOwl Infrared Security Systems - Responsible for setup of remote access and 3rd party ISP Support GearHead PC and Apple Peripherals - Responsible for phone support, RMA setup, exchanges and returns Cloud Services, FHI, AED, XCPT Support Services - Responsible for remote desktop support including rerouting and configuring remote printers

Compucom Systems, Inc.- March 2007 - December 2009 Team Lead-Supervisor/Program manager -

Responsible for maintaining and reporting Service Level Agreements for Desktop Support,Inventory, Business reviews and communications with ACS Lead. Daily management of problem service calls, personnel management, and client relations. First line of support for field technicians for problems encountered while on client site. Troubleshooting problems such as Microsoft Outlook, Windows XP, Office, and Internet Explorer.

Turner Techtronics, Inc.- November 2000 - March 2007 Field Technician III -

Responsible for maintaining the HP/Compaq GSP (Global Support Program). Machine types include but not limited to:

ProLiant Servers, Evo Desktops and Laptops and Portable Workstations. Operating Systems Supported but not limited to:

Windows, Redhat, Fedora

Field Technician II -

Responsible for PC refresh

Backup and Restore of clients data, and configuring local and network printers. Responsible for hardware troubleshooting and replacement. Responsible for software management, applications such as Outlook, Microsoft Office and Windows. MicroAge Computers, Inc.- July 1989-August 2000

Field Technician II - Responsible for maintaining IBM AS/400, S36, S38. Responsibilities include but are not limited to:

Hardware troubleshooting and replacement, Loading of MicroCode and SSP for Client restore, troubleshooting and hardware replacement for System Printers

Responsible for hardware troubleshooting and replacement for: HP Workstations, HP Servers, HP Laptops and Portable Workstations. Lenovo T Series Laptops

Lexmark and HP Laserjet and Color Laserjet printers Responsible for software and OS maintenance and restore: Redhat 9, Fedora 7 and Windows OS’s


Currently obtaining Itils Certification

Windows Microsoft XP Certified Technician

Comptia A+

HP/Compaq (Laptops/Desktops/Proliant Servers/Integration) Major Accounts include Wells Fargo, The Walt Disney Corporation, UCLA Medical Center, Wal-Mart, Starbucks Coffee and Kinko’s.

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