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Customer Service Manager

Location:
Sacramento, California, United States
Salary:
60k
Posted:
November 05, 2018

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Resume:

Charles Daniels

Watch Commander - CYPRESS PRIVATE SECURITY

Hayward, CA

ac7l25@r.postjobfree.com

***/***-****

To obtain a position that can best utilize my vast experience in the field of Supervisory Management. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operation Manager

A-1 protective service - San Francisco, CA

Present

Manage 23 account day to day operation payroll, scheduling, hire and remove personal. Monitor site safety program to stay current with state and federal regulations.liason between company and client. Director of security and safety

First Security Services - Oakland, CA

September 2017 to April 2018

Monitor day to day operations for the security department. Provide leadership and training to other officer's in the department.

Response agent

Bay Alarm Company - Oakland, CA

January 2014 to September 2017

Responsibilities

Patrol city respond and investigate all alarms within my sector, Report all finding to central station. Work closely with local law enforcement conducting exterior and interior property check. Skills Used

Customer service, radio and computer skills safe driving techniques. Site Supervisor

Universal Protection - Oakland, CA

September 2013 to November 2014

Responsibilities

Monitor day to day operations with client, conducted payrol and scheduling. Daily meeting with client for instructions regarding team interviews and photos. Site check, staircase patrol and patrol route. Accomplishments

Wonderful relationship with client and players.

Skills Used

Customer service, computer literacy, radio, cell phone Watch Commander

CYPRESS PRIVATE SECURITY - San Francisco, CA

March 2013 to October 2013

Serve as Acting Cypress Security Operation Manager, responsible for all Cypress.

• Operation during after hour's activity when the Cypress COO is off duty.

• Work under general supervision and report to Cypress COO.

• Report regional audit result to Cypress COO.

• Ensure all Cypress Field Officer's complete their required documentation, Including incident reports, alarms reports and condition. Owner/Operator

DARKCITY TRUCKING - Oakland, CA

May 2006 to October 2012

Started business with one truck and a good freight forwarding company contract.

•Within the first year of learning the business I obtained my second truck.

•At present time I now own three trucks moving freight (General Commodes) Around the south bay, east bay, north, south and central valley. Operations Supervisor

CORPORATE SECURITY SERVICES - San Francisco, CA

May 2005 to April 2006

Supervising field personnel after regular business hours and providing support to the Operations Division as required.

•Ensure the policies and procedures of Corporate Security Services are at all times Implemented and to further ensure appropriate action is taken in response to Routine, non-routine and emergency situations.

•Conduct post inspections at both Permanent and Intermittent accounts along with Completing corresponding inspection reports and evaluations. Training Security Officers as required, and provide general feedback to Operations regarding all field activity, personnel issues, problems, etc.

Account Manager

UNIVERSAL PROTECTION SERVICE - San Francisco, CA

2004 to 2006

Originally hired as Site Supervisor for the Metroplex center of Sierra Pacific Properties, overseeing the day-to-day operations of five security guards.

•Promoted within three months to Account Manager of Metroplex, and Concord Gateway centers. Responsibilities included: supervising fifteen security officers, Preparing payroll, scheduling, conducing fire drills, patrolling property & Building and enforcing property management rules to all building tenants.

Loss Prevention Agent

SAKS FIFTH AVENUE - San Francisco, CA

2003 to 2004

Perform duties in both men and women stores where applicable. Work with HVAC; maintain light bulb supplies, and changing them as necessary. Basic POS maintenance, replace printers, monitor movement, and touch-up/spot paint. Work on minor repairs to fixtures, carpet, flooring, hinges, and locks. Perform routine maintenance task such as cleaning grease/hair traps. Support floor move/cash wrap movement; respond to all store emergency calls and situations. Loss prevention/Engineer Level 3

RITZ CALTON HOTEL - Half Moon Bay, CA

2001 to 2004

Hired as a lead officer for the loss prevention department. Duties included patrolling grounds, and writing reports. Responding to all 911 calls and enforcing hotel rules. Promoted to building engineer, worked all shifts. Duties

were to respond to all guest and department calls, complete all work order, pool repair/maintance, paint touch-up in all rooms, and to deep clean common area, front and back of hotel.

Security Supervisor

WACKEN HUT SECURITY - San Francisco, CA

2000 to 2001

Duties included theft protection, monitoring CCTV systems, patrol grounds, investigation, and interviewing associates suspected in theft. Duties also included inspection of operation, and participation in controlling company shrinkage.

Security Supervisor

FIRST ALARM AND PATROL - Oakland, CA

1998 to 2000

Managed staff, secured facilities, operations, and personnel duties. Designed patrol routes, conduct inspections, and investigations. Maintain security equipment, and reported to local law enforcement, civil defense, and first-aid agencies. Also, supplied inventory, and prepared reports. Education

BA in Biblical Studies

Sacramento theological Seminary - Sacramento, CA

2012 to 2013

AA in Theologhy

Pacific School of Religion - Berkeley, CA

2006 to 2008

Laney College - Oakland, CA

1992

Brookfield High School - Houston, TX

1986

Skills

Loss Prevention (10+ years), Customer Service (10+ years), Defense maneuvering and Driving.

(10+ years)

Certifications/Licenses

Guard Card

November 2017

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