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Manager Project

Location:
Richmond, Virginia, United States
Posted:
November 05, 2018

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Resume:

FRANKLIN M. THURSTON JR.

**** ******* ***** *****

Richmond, VA 23060

Mobile: 804-***-****

Email: ac7l1t@r.postjobfree.com

Summary

A proven Information Technology Manager with more than 25 years of project management, program management, operations and business management experience. More than 15 years experience in enterprise network and security management and engineering and transformation projects. Nearly 10 years experience in technical training delivery, management and development. Experienced in business development, customer relationship management and Government Relations. An experienced personnel manager in matrixed and direct report organizations. Excellent communication and presentation skills. Experienced in budget preparation and financial analysis. A creative thinker with keen analytical and planning abilities.

Technology/Skill Experience Summary

OpNET ACE Analyst, ACE Live

Sniffer Portable, Sniffer Distributed, Sniffer Wireless Sniffer InfiniStream Network Analyzers

Cisco Router(including firewall feature set) and Switch Configuration

Firewall Configuration/Consulting: Gauntlet, Checkpoint, Raptor, PIX

Intrusion Detection Systems: Cybercop (H-IDS & N-IDS), Axent Enterprise Security Manager

Encryption: Motorola Network Encryption System, PGP Encryption

Penetration Testing: Cybercop, Nmap Security Scanner, L0phtCrack,

Vulnerability Analysis/Risk Assessment: NSA IAM Methodology, ISS Security Scanner, Cybercop Scanner, Sam Spade, FPing

Northrop Grumman-VITA Program Dec 2010-Sep 2018

Senior Project Manager/Proposal Manager/Service Delivery Manager/

Agency Operations Manager

Primary responsibilities: Performs tasks and manages responsibilities for four primary job categories; Manage Government Relations with Information Technology executives and management at Commonwealth of Virginia State Agencies. Proposal Manager, Program Manager, Project Manager, Service Delivery Manager and Agency Operations Manager. Responsible for proposal and project management of IT projects. Responsible for the analysis of requirements, solutions design estimations, development of custom statements of work, project planning and resource planning. Service Delivery Manager for the Virginia Department of Transportation (VDOT) Cardinal Program. Received five quarterly employee performance awards within three year period. Mentor for junior project managers and engineers.

Major Accomplishments-Agency Operations Manager/Program Manager

Functioned in a Program Management role managing the IT Service Operations in support of assigned agency customers and site locations.

Oversaw the execution and delivery of projects and managed project managers to deliver an average of 50 concurrent active projects. When necessary, assumed management of projects to ensure successful delivery for Commonwealth agencies.

Liaison between Northrop Grumman, the Virginia Information Technology Agency (VITA) and assigned executive agencies to ensure Operational performance and effective delivery of services, escalation management/resolution, asset management, process improvement and managed service delivery.

Serves as the primary escalation point for Program leadership and assigned agencies leadership for all service delivery and support issues.

Supported enterprise initiatives for the Virginia Department of Health, Department of Behavioral Health and Developmental Services, Department of Accounts, Department of Forensic Sciences and the Department of Corrections.

Supported Capture Management and Business Development efforts for Northrop Grumman Network and Infrastructure Services Business Unit for five Federal Agency opportunities.

Major Accomplishments-Proposal Manager:

Developed and wrote more than 500 technical Statements of Work for custom IT projects.

Delivered all projects planning and execution within department KPI’s and met contract performance metrics.

Interpretation of contracts and Service Level commitments.

Led process improvement efforts to improve departmental quality and delivery of Statements of Work.

Major Accomplishments-Senior Project Manager

Project Manager for large, long term technical implementation projects.

Project Manager for large firewall deployment project consisting of 82 sites. Project required coordination with State agency and third-party vendor. Project completed successfully allowing the agency to deliver improved customer services to employees and customers.

Averaged portfolio of 35 active projects with varying scope and complexity.

Coordinated procurements and project budgets to deliver projects on schedule and within budget.

Major Accomplishments-Service Delivery Manager (VDOT Cardinal Program)

Primary point of contact and program manager for Virginia Department of Transportation and Northrop Grumman for enterprise program related activities to include ongoing projects, trouble tickets, work requests, RCAs and CSAs. The Cardinal system

Relationship Manager for Cardinal post production support including coordination with the VDOT account management team.

Supervised and directed activities of dedicated and shared services staff as it relates to program support.

Led continued process improvement efforts and exercises

Coordinated Cardinal program implementation, procurement, custom work request and service request tasks.

Maintained dedicated support staff schedules and ensures coverage for peak, off-peak and after hour activities.

Coordinated changes and/or enhancements to reporting tools, system tools, patch upgrades and monthly metrics reports for all Cardinal systems, processes and procedures

Plans and utilizes program resources, (shared and dedicated), to meet agency objectives.

Capital One/Contractor Jul 2010-Nov 2010

Performance Engineer

Primary responsibilities: Led M&A of banks into the Capital One enterprise. Deployment and training of ACE Live across Capital One. Developed a custom ACE Live product training program to support Verizon Business and Capital One technology teams to manage application performance across the enterprise.

Major Accomplishments:

Managed ACE Live monitoring environment for enterprise.

Led traffic and network analysis efforts for the M&A of banks into Capital One.

Developed introductory and advanced level classes for Verizon Business and Capital One personnel on the use of ACE Live Application Performance Management.

Managed scheduling and delivered all training sessions. Coordinated with project management and Lines of Business owners to train personnel.

Northrop Grumman/Contractor Nov 2008-Jul 2010

Network Engineer, Team Lead

Primary responsibilities: Network engineer and team lead for three-person team assigned to transform Commonwealth of Virginia agencies from legacy networked environments to state-wide MPLS network.

Major Accomplishments:

Migrated four agencies from legacy environments to state-wide MPLS network.

Oversaw change activities across all tiers for team’s activities.

Documented legacy environments from CLI discovery of Cisco routers and switches in Visio network maps, depicting layer 2 and layer 3 connections and communications

Configured MPLS switches and routers to support migration of agencies into VRFs and re-IP of assets

Network Associates, Inc/Network General Corporation Nov 1999-Mar 2008

Operations Manager, Professional Services (Consulting and Education)

Primary responsibilities: Managed the delivery of consulting services and professional training to Fortune 500 customers and internal groups. Managed business operations including logistics, financial analysis, asset management, business systems, vendor contracts, contracted resources, sales and customer relationships for the Professional Services organization. Managed the department’s financial performance and revenue realization to growth and exceed departmental objectives. Project Manager for large scale projects and process improvement efforts. Prepared complex custom consulting and training statements of work.

Major Accomplishments:

Project manager for the rollout of a Learning Management System with nearly 100,000 student and training records. The project included infrastructure changes and upgrades, e-commerce, process change for student registration and records keeping, marketing, and process changes for order booking and revenue recognition.

Program Manager and Coordinator for a business transition/integration plan of two business units due to sale of company. Project included an evaluation of the use of technology, use of personnel, and evaluation of processes and sales models of each business unit. The plan included coordination with other key business units such as Product Development, Finance, and Executive Management. The project resulted in an integration of teams, improved sales model and streamling of product service offerings with cost savings to be realized in departmental overhead and more efficient use of personnel.

Led a process improvement effort which streamlined course development process, improving time to market and efficiency of resource utilization.

Managed International Authorized Training Partner program. Responsible for the selection and training of qualified technical instructors in Latin America and Asia/Pacific to deliver training to customers in distant regions. 9 partner organizations with more than 35 contracted instructors.

Maintained training operations for more than 60 contracted public training facilities across North America and abroad, including contract preparation, budgeting/invoicing, classroom issues, customer satisfaction and quality control.

Attained average annual net revenues of $5-7M without dedicated sales team.

Delivered network assessment and network traffic analysis projects to assist customers with network migration and network transformation efforts. Used Distributed Sniffer™ Network Analyzers to conduct bulk traffic capture and performed analysis on raw data sets to determine protocols and applications in use, network and application efficiency, network and server response times and efficiency of WAN circuits.

Developed training program for internal sales organization to improve individual productivity resulting in a 30% increase in Professional Services revenue contributions.

Managed revenue generation and cost controls by developing a plan that maximize employee utilization and minimize associated delivery cost accounting for a near 20% improvement.

Developed 6 IT Security classes, certified to teach 9 classes. Classes included “Using the Sniffer™ Network Analyzer as a Security Tool” and IntruShield™ Intrusion Protection System classes.

Developed an Internet-based Training Needs Assessment process to identify customers training requirements to ensure customers attended the appropriate course for their needs.

Network Associates, Inc/Network General Corporation Nov 1999-Dec 2000

Security Consultant, Global Professional Services

Primary Responsibilities: Security Consulting. Delivered risk assessments and vulnerability analysis, firewall policy development and installations.

Major Accomplishments:

Conducted vulnerability analysis for web-based services company that uncovered a potential security flaws in customer’s enterprise. Vulnerability allowed for directory transversal, resolved by modifying application code producing a cost savings to the customer in terms of lost revenue and potential loss of business.

Delivered risk assessments that led to documented occurrences of loss prevention for multiple Fortune 500 customers and Government agencies.

Performed Incident Response services for customer, uncovering intrusion and data loss. Re-designed architecture to include more reliable monitoring and reporting capabilities, upgraded firewalls to prevent version mismatch issues and allow for redundancy/fail-over and performed network analysis to document open ports and associated threats.

Performed protocol analysis related to forensic analysis of security related events. Used the Sniffer™ Network Analyzer in conjunction with firewalls and scanners to validate and capture session information, configuration of firewalls and IDS’s and baseline network traffic.

RSM McGladrey, Information Technology Solutions Jul 1998- Nov 1999

Manager, Consulting Services

Primary Responsibilities: Developed and managed a line of business focused on providing Wide Area Networking and Security services to customer-base. Responsible for business development and revenue growth.

Major Accomplishments:

Responsible for management of Southeastern region Wide Area Networking and Security consulting group. Developed and implemented business plan for Information Security Practice. Offered Risk Analysis/Vulnerability Assessment, Firewall consulting and Security Policy consulting.

Project manager for several large projects to include the redesign of a national point-point network for a ticketing agency serving the museum industry yielding a 40 percent savings in operational expenditures.

Project Manager for transformation project for the University of North Carolina University System Information Backbone. Project required provisioning of additional WAN circuits, re-configuration of enterprise backbone, infrastructure and cable plant re-certification, Cisco router and switch configuration, and security audit.

United States Marine Corps Jul 1991- Aug 1998

Information Systems Management Officer/Information Systems Security Officer (Captain)

Primary Responsibilities: Chief Information Officer and Information Systems Security Officer for the largest Tactical Combat Aircraft Wing in the U.S. Marine Corps. Responsible for the design and deployment of data networking services and infrastructure for more than 14,000 end-users and forward deployed units. Developed and managed multi-million dollar annual budget with procurement oversight for all Information Technology procurement for the entire Command.

Major Accomplishments:

Program Manager for tactical command Information Technology. Managed 25 Marines responsible for providing IT support for the 2d Marine Aircraft Wing.

Project Manager for network transformation project. Transformed enterprise network from Token Ring to Fast Ethernet. Developed and executed project budget, and project plan for enterprise network of more than 14,000 users.

Project Manager for server transformation project. Transformed enterprise from Banyan Vines to Windows NT.

Designed and implemented data networks to support combat forces. Designed network and security architectures, configured routers and switches, managed IP addressing plan, and supervised technical staff.

Developed and implemented annual security audit of key information resources. Developed Information Security Program that included Organizational Security Policy, End-user Acceptable Use Policy, Internet Usage Policy and Annual Information Security Training for all end-users.

Project Manager for the development of a Secure Data Network that allowed for the dissemination and sharing of classified data. Obtained over $700,000 from external sources, coordinated contractor support, managed and tracked project deadlines. Provided a data sharing and analysis capability that did not exist prior to concept and implementation.

Responsible for server and PC refresh of more than 10,000 assets.

Education

Virginia Military Institute, Lexington, VA (1991) Bachelor of Arts in History

Other Training/Certifications

Six Sigma Yellow Belt

Introduction to SharePoint Management

Managing SharePoint Site

SharePoint Security Management

Northrop Grumman Fundamentals of Capture Leadership

Northrop Grumman Enterprise BAP 101

Northrop Grumman Enterprise BAP 201

ITIL v.3 (Certificate #: GR750016335FT)

OpNet ACE Analyst, ACE Live

Sniffer Certified Professional

IPv6 Transition Planning and Migration

Certified Gauntlet Firewall Administrator

Certified Checkpoint Security Engineer

Axent Enterprise Security Manager

Axent Intruder Alert (Intrusion Detection System)

Network Associates Sniffer University: Introduction to Troubleshooting with the Sniffer Network Analyzer, Advanced Troubleshooting with the Sniffer Network Analyzer, TCP/IP Troubleshooting and Analysis, Windows Troubleshooting and Analysis, Wireless Networks Troubleshooting and Analysis with the Sniffer Network Analyzer

McAfee Security University: Introduction to IntruShield, Advanced IntruShield Management

Professional Ethical Hacking Boot camp

Introduction/Advanced Cisco Router Configuration

USMC Automated Data Systems Security Course

NSA INFOSEC Assessment Methodology Course

Internetworking with Bridges, Switches and Routers

Basic UNIX/Advanced UNIX

Total Quality Management (100+ hours)

Intermediate Management Training (Hemsley Frasier): Effective People Management and Leadership Skills, Team Building, Communication & Influencing Skills, Strategic Planning and Decision Making

Community Involvement/Organizations

Northside Richmond Family YMCA Board of Managers, since 2011

Boy Scout Troop 525, Committee Chair- Jan 2010-Present

Boy Scout Unit Commissioner, Heart of Virginia Council- Jan 2010-Present

Rising Mt. Zion Baptist Church, Board of Directors

** References available upon request.



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