DAWN M. CAMPBELL

* ***** ****

Newark, DE

302-***-****

ac7l0y@r.postjobfree.com

CAREER SUMMARY

I am dependable and highly motivated with proven ability in quality and service driven businesses. I am detail oriented, engage in continuous improvements by following guidelines as required, a dedicated team player and quick learner with excellent communication skills. THE FRANKLIN COMPANY/DuPont Co., Wilmington, DE 1/2011-Presnt DuPont Co.

Customer Service Representative/Knowledge Management Respond to customer issues requiring product knowledge and ensure proper resolution in a prompt and professional manner.

Fulfill orders for Internal and External customers. Billing, return, consignments, tracking orders, disputes Demonstrate proficient use of SAP R3 for order entry. Maintain the Customer Master.

Call center environment (Avaya Phone System). Use Microsoft Office, Outlook, SharePoint, Salesforce.com and Lotus Notes on a daily basis.

Work closely with other CSR’s, Manufacturing, Product Management, Finance, Sales and Marketing and Carriers.

AMERICO SCREEN PRINTING, Wilmington, DE 7/2009-12/2010 Customer Service

Order Processor. Resolved customer issues requiring product knowledge. Shipping and receiving, accounts receivables

12/2006-07/2009

HOSPITAL BILLING COLLECTION SERVICE, New Castle, DE Bad Debt Insurance Representative

Account Receivable Insurance Representative

Processed Medical Insurance Claims for 28 Hospitals (In-patient, Outpatient and Physician). Obtained Referrals and Authorizations

Disputes, Business to Business Collections

Insurance Verification via phone and website

Accounts Receivables

Insurance Follow-Up

Updated Policies and Procedures for the Bad Debt Department Obtained and updated patient demographics

Reviewed Explanation of Benefits and requested hospital liaisons to post proper adjustments and write-offs.

MANPOWER/AGILENT TECHOLOGIES, Wilmington, DE 10/2004-11/2006 Acceptance Purchase Order Representative

Order Processing, Accounts Receivables, Order Acceptance, Maintained PO Website, Close customer contact as well as working closely Sales Team. Dispute Resolution

Data Entry

5/2001-9/2004

PULMONARY ASSOCIATES, Wilmington, DE

Insurance Billing Representative

Processed medical claims for 13 Pulmonary Physicians (Office and Hospital) Insurance Follow-up, Insurance verification, Appeals, Maintained client files, Accounts receivables and Payables and Billing Disputes and collections Qualifications Include:

● Sharepoint

● Sales force

● Lotus Notes

● Proficient in SAP R3

● Call Center Environment

● Proficient in Share Point and Sales Force

● Energetic self-starter who thrives in a fast-paced, team oriented environment

● Ability to multitask

● Attention to detail and accuracy

● Strong prioritization and time management skills

● Flexible and agility

● Problem solving skills

● Strong computer skills and proficient in MS Excel

● Excellent verbal and written communication skills