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Customer Service Manager

The Bronx, New York, United States
November 01, 2018

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B. Melanie Hernandez

*** ******** ******, *********, ** 07086 • 917-***-**** • 8+ years in the customer service industry.I work well both independently and collectively, and thrive in fast paced environments. I am a dedicated, loyal individual that always goes above and beyond, no matter the size of the project. Please note the gap of time from 2013-2014 where I volunteered full-time at non Profit in New Jersey. John Paul II Non-Profit. Teaching and instructing Youth and Children for first communion and Youth Education at Present: Family Non-Profit Organization.


Pritchard Industries June 2015 – Present

conference room and pantry coorninator(care of Moelis & Co. a global investment bank) New York, NY

● Ensures the appearance and setup of 14 conference rooms (avg. 40 mtgs per day), including catering and IT/AV.

● Manages and maintains the cleanliness and upkeep of all public areas of the facility (including 7 Pantries).

● Maintains inventory and orders supplies pertaining to pantry and conference rooms.

● Handles confidential/personal materials related to daily meetings in conference room center.

● Collaborates daily with the Facilities Manager, Conference Room Coordinator, building security, maintenances, and office services to ensure office, meeting, and event needs are met efficiently.

● Serves as main facilities contact for 5 annual large corporate events (setup, during, tear down). McDonalds May 2015 – August 2015

Crew Member New York, NY

● Greeted guests, received orders, and processed payments efficiently.

● Prepared food/drinks and problem solved any concerns brought up by guests.

● Cleaned kitchen area, counters, food prep areas, dining rooms, and exterior grounds.

● Unloaded and restocked inventory when necessary. Macy’s October 2012 – January 2013

Customer Service Representative (seasonal) Woodbridge, NJ

● Greeted guests and completing transactions using Macy’s point of sale registers.

● Maintained/executed sales floor and fitting room recovery standards and cleanliness.

● Assisted with merchandising tasks, including placement of merchandise, stockroom maintenance, re-stocking of sales floor, executing price changes, and pulling merchandise from the selling floor and stock rooms to fill online orders. Sbarros Jun 2011 – Oct


Restaurant Assistant Manager Staten Island, NY

● Oversaw employees on daily basis and ensured Health Department regulations were followed.

● Handled customer complaints in a professional manner.

● Accounted incoming food/drinks, managed inventory, and ordered necessary supplies/equipment weekly. VOLUNTEER EXPERIENCE: TEACH AND INSTRUCTED FOR EDUCATION OF YOUTH AND CHILDREN JOHN PAUL II NON-PROFIT- PERTH AMBOY. Holy Family Union City -Present COMMUNITY SERVICE OUR LADY OF FATIMA. PERTH AMBOY NJ. January 2012 – January 2013 Social Human Services Assistant-Volunteer Helping with community service Social work service with the Gov. Program Snap food Bank. sheltered homeless in need.

● Assisted social workers daily at a local non-profit with distributing food, vouchers to families in community.

● Provided assistance to individuals applying for social service programs (i.e. scheduled appts, assigned case workers).

● Monitored free meal program and provided information to participants in both English and Spanish.

● Maintained and organized food pantry weekly.


Middlesex County College (part-time) Jun 2010 – Aug 2011 Psychology (Social Work))Undergraduate. OTHERS SKILLS Bilingual English/Spanish OTHERS SKILLS Efficient Microsoft Office, and clerical/office tasks/ Bilingual English- Spanish.

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