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Technical Support Active Directory

Toronto, Ontario, Canada
November 01, 2018

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Bansi Vajani

Technical Support Analyst - With Financial Accounting Expertise

Milton, ON


Willing to relocate to: Oakville, ON - Greater Toronto Area, ON - Mississauga, ON Work Experience

Technical Support Analyst with Financial Accounting Expertise 2154410 Ontario Inc - Milton, ON

December 2006 to Present

Providing IT Support and Administration of IT Department : Installation, Configuration, Trouble Shooting of H/W, S/W, N/W, DATABASE, SYSTEM OS Etc. Technical Support Analyst

IOMG INC - Toronto, ON

October 2003 to December 2006

Computer System Administration, Installation of Hard ware, Software. Network Administration etc. Technical Support IT

Best Western Hotel - Erie, BC

June 2002 to September 2003

Computer System Administration.

IT Technical Support Officer

Sintex Industries - Ahmedabad India

August 1988 to May 2002

Computer System Administration. Daily Backup, User Management, Disk Space Management, Installation of Hard ware, Software. Network Administration, Total Textile ERP implementation. etc Education

Master of Commerce in Commerce Inter ICWA

Institute of Cost and Works Accountants

OCP (Oracle Certified Professional) in Oracle Database (DBA), PL SQL, D2K Oracle Corporation USA - USA

Various Certificates in System Analyst, UNIX System Administration, COBOL Programming

Computer Society of India - Ahmedabad, India

Additional Information

Main duty as Technical Support IT/ Help desk Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Major Responsibilities

Creates, maintains and administers user accounts and mailboxes Maintains file and folder security Diagnoses and trouble-shoots desktop software, hardware, or network connectivity problems at an entry level.

Takes technical direction from senior staff

Handles the procurement, installations and provides ongoing support of PCs, printers and peripherals

Provides imaging software installation services, and trouble-shoots hardware problems Writes technical documentation and manuals, and

assists with end user training Maintains inventory control and asset tagging Assists new computer users with Windows basic training on programs such as MS Outlook, MS Word and network file storage, SAP client installation, etc. Follows and complies with all Operational Procedures and Policies as outlined in the Employee Handbook.

Knowledge and Education : M.Com., Inter mediate of Institute of Cost & Works Accountants of India., Oracle Certified Professional Technical/user knowledge of Windows XP/Vista/Windows7, MS Office 2003/2007, Internet Explorer, Network Printing, File Access,

and Client/Server applications

Excellent written and verbal English communication skills Good organizational, interpersonal and problem solving skills Functional understanding of MS Exchange Server

Solid Knowledge and understanding of Active Directory Ability to uphold confidentiality

Demonstrates the ability to work effectively in a team environment Ability to work overtime to meet customer needs

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