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Engineer Software

Madison, Wisconsin, United States
November 01, 2018

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Ric M. Cleary



I am an experienced Software/Hardware Quality Assurance Engineer with broad knowledge of the industry. I have worked with both manual testing as well as automated, using tools like Lisa, Selenium, and Test Manager. I have also worked closely with the installation and testing of electronic and computer hardware structures, such as Cisco Networks, AV Equipment, VoIP, and embedded firmware. Possess extensive experience testing medical coding and insurance based software.

Technical Skills

OS: Windows 3.1 through Windows 10; Linux (RedHat 9), and MAC OSX.

Testing: Waterfall, regression, SCRUM/AGILE and automation.

Automated Tools: Lisa, Selenium, Test Manager, Visual Studio.

Test Tracking: Team Track, SILK, JIRA, RQM, Version Control, GIT, Team Foundation Server.

Scripting: JavaScript, C#. Proprietary combinations of JavaScript and C#, and Python.

Systems: Windows Server 2008 R2, Cisco/Citrix.

Network: LAN/WAN/Wi-Fi; troubleshooting circuit boards via Ethernet/Serial ports.

Methodologies: Agile/Scrum.

Other: Electronic assembly, troubleshooting, and Technical Support.

•Configuration of Rockwell/Ladder Logix protocols.

•Resolving issues at the circuit board/design based level.

•SQL configuration and maintenance.

•Currently pursuing online Citrix and JavaScript certification.

•”Big Data” testing utilizing Microsoft XRm/CRm.

•Extensive testing experience in the Medical Software and Insurance Industry.


Professional Experience

Remedy Intelligent Staffing 04/2018 – 05/2018

Madison, WI

Temporary Employee\Contractor

Franklin Fueling Systems

● Performed assembly of various gasoline components.

● Worked in a team environment, heavily focused on quality and output of product.

● Reported to a team lead who was responsible for gaging metrics.

QTI 05/2018 – 06/2018

Madison, WI

Temporary Employee\Contractor

Bell Laboraties\Conney Safety

● Responsible for picking product for outbound orders.

● Worked in an assembly line and was responsible for producing product.

● Reported to a team lead who was responsible for gaging metrics.

ThermoFisher Scientific 06/2018 – 10/2018

Madison, WI

I.T. Contractor

Software Quality Assurance Engineer

● Provided technical leadership on test strategies, architecture and building of test automation frameworks as well as solutions with the systems team and other SW Test Engineers.

● As part of a scrum team, interfaced with developers and architects to understand the technical design of applications and ensured testability of the developed components/features.

● Collaborated with development team in bug fixing and building sprint plans.

● Developed & ran automated & manual test procedures/test cases, including writing acceptance tests in parallel to code development.

● Developed ongoing test automation environments to integrate acceptance & component tests into the continuous testing environment.

● Responsible for reviewing and critiquing technical/functional tests, requirements and software design specifications.

● Worked with the system team to develop performance, interoperability, reliability; system software test strategies, test specification and test cases.

● Collaborated with System Integration & Test team for overall Integration & System Testing.

● Worked with other engineers on the team to develop high quality software test cases.

● Provided technical leadership, driving and performing engineering best practices. Initiated, large-scale, cross-functional, and company-wide critical programs.

Accuray Inc 03/2017 – 09/2017

Madison, WI

I.T. Contractor

Senior Quality Assurance Engineer

● Performed static testing of documentation, created questions/clarification logs, undertook test analysis using industry recognized techniques to aid estimation of multi-project completion.

● Produced test conditions, scenarios and scripts as required, data preparation, test execution, took test evidence, and recorded results, defect logging and defect triage.

● Reported on progress, allocated work to the team, supervised progress, and trained less experienced team on best practice.

● Created test plans and test completion reports. Provided expertise to the Client in terms of best practice and lessons learnt.

GameFi Inc., 01/2017 – 02/2017

Madison, WI

Seasonal Position

Quality Assurance Engineer

● Co-wrote user stories for new features to ensure acceptance criteria is clearly-communicated and verifiable/testable on gameFI’s stage environment.

● Drafted quality policies and procedures.

● Interpreted and implemented Quality Assurance standards.

● Evaluated adequacies of Quality Assurance standards.

● Devised sampling procedures and directions for reporting and recording quality data.

● Reviewed the implementation and efficiency of quality and monitoring systems.

● Planned, conducted, monitored testing and inspection of materials, and products to ensure finished product quality.

● Documented internal audits and other Quality Assurance activities.

● Investigated customer complaints and non-conformance issues.

● Collected and compiled statistical quality data.

● Analyzed data to identify areas for improvement in the quality system.

● Developed, recommended, monitored corrective and preventive actions.

● Prepared reports to communicate outcomes of quality activities.

● Monitored risk management activities.

● Responsible for documents management systems.

SVA Consulting 01/2016 – 08/2016

Madison, WI

I.T. Contractor

Lead Quality Assurance Engineer

● Worked as the Quality Assurance Lead for SVA’s client, specializing in health care software testing and providing consultative services for ‘big data’ industries. Primary responsibilities included the testing of Contact Center Portal, Provider Portal, Patient Portal, and Pharmacy Portal.

● Contact Center Portal, Provider Portal, Patient Portal, and Pharmacy Portal are a proprietary suite of software that function as a tool to maintain patient insurance data.

● Testing was database intensive as all applications were built around a Microsoft CRM/xRM shell.

● Performed effective troubleshooting on proprietary applications through the Microsoft CRM/xRM database infrastructure.

● Maintained patient Medicare/Medicaid data per our clients’ requests.

● Ensured insurance codes were correct for each patient scenario.

● Worked with Microsoft Team Foundation Server to communicate the status of items under test with the appropriate team members.

● Authored automated tests using Microsoft Test Manager and Visual Studio.

● Fostered the testing of ROCS (a proprietary ordering ingress software program).

● Maintained appropriate patient data as well as insurance codes though ROCS.

● Developed test plans and performed extensive manual testing.

● Interacted with Project Managers on a daily basis to inform them of testing issues as well as the progress of the user stories slated for the current sprint.

Sony Electronics Entertainment Industry 08/2012 – 07/2015

Madison, WI

Full Time Employee

Software /Hardware Quality Assurance Engineer

● Primary responsibilities included testing of all devices on the Android Platform in a DevOps environment.

● Wrote extensive test cases and tested new hardware.

● Worked in an Agile (Scrum) Environment and was responsible for updating my progress on my assigned projects during daily stand-ups.

● Part of a team that stressed continuous improvement on the hardware and software that we were currently testing.

● Gained extensive knowledge of testing mobile devices along with Audio and Video Equipment.

● Daily duties consisted of filing software bugs and reporting the appropriate pass or fail conditions.

● Was in constant contact with our developers and identified source code that may have been responsible for possible erroneous test case scenarios.

● Was in charge of debugging JavaScript and in scripting as well as reporting back the results at the code based level.

● Responsibilities also included technical writing, HTML verification, testing of Media Go and the interaction of the Software throughout various devices.

● Wrote test cases and was responsible for various sound bar equipment, prototype devices and proprietary firmware.

Nicolet/Care Fusion, Madison, WI 03/2012 – 07/2012

I.T. Contractor

Software Quality Assurance Engineer

● Primary responsibilities included the testing and maintain the proper functionality of NicVue.

● NicVue is an SQL based multi-modality patient information and data management software package.

● Tested centralized management of all clinical neurophysiological modalities.

● Verified compatibility with devices such as Viking and Synergy.

● Monitored industry trends, current software testing techniques and methods.

● Maintained a high level of curiosity, creativity, tenacity, and thoughtfulness towards current and future projects.

● Solved daily software issues and performed troubleshooting to resolve each impending issue.

● Actively participated as a team member and individual contributor.

● Adhered to the completion of test plans, reports, procedures, and schedules for assigned projects.

● Managed and estimated time to successfully complete assigned tasks.

● Designed and executed testing for new and existing products.

● Uploaded daily builds of current software to be tested and performed appropriate patient database maintenance. Verified insurance codes were correct per patient ailment.

State Street Group 04/2010 – 02/2012

Madison, WI

Independent I.T. Consultant

● Served as a liaison for all computer related issues including network support, hardware troubleshooting, graphic design support, and system maintenance.

● Provided support for PC configuration, data transfer, and fielded any question in relation to the general I.T. infrastructure of the business.

● Also advised client of current emerging marketing trends within the industry.

● Responsible for hardware installations of various peripherals including printers, audio components, installation of new workstations, and providing remote networking support.

ProSoft Technology 05/2008 – 03/2010

Madison, WI

Full Time Position

Hardware/Software Testing Engineer

● Performed engineering testing, validation, quantitative analysis and reworking of new and returned products.

● Position entailed the evaluation of electronic products, components, materials and the programming of circuitry for use in WI-FI access points, equipment and industrial Rockwell Automation devices.

● Specialized in the assembly of Point I/O modules and dual 802.11n access points.

● Responsible for devising/authorizing extensive test plans for innovative wireless products.

● Understood and explained the mission, role, and limits of software testing.

● Determined test coverage and sufficiency on projects.

● Designed, collected and organized test documentation and artifacts.

TDS 06/2005 – 05/2008

Madison, WI

Full Time Position

Internet Technical Support Advisor II

● Worked as an Internet Technical Support Advisor II for the TDS Internet Help Desk.

● Gained a lot of experience in troubleshooting networking and wireless issues.

● Became familiar with advanced network troubleshooting including line provisioning for DSL circuitry, navigating within certain types of DSLAMS: AFC’s, Adtran’s, Stingers, and Calix’s.

●Also gained familiarity with Cisco commands and networking architecture.

● Performed all duties as assigned by manager.

● Was responsible for tracking customer issues and resolving daily internet connectivity issue.

● Provided technical assistance for local area business static IP customers

Columbia College 01/2004 – 06/2004

Chicago, IL

Student Worker

Technology Consultant, Fiction Writing Department

● Responsibilities included compiling a working database using Microsoft Access. I also worked with Microsoft Office Suite on a daily basis.

● Regularly performed hardware and software maintenance.

● Provided technical assistance for computer troubleshooting issues.

Columbia College 09/2001 – 06/2004

Chicago, IL

Student Worker

Office Aide/Tutor, Writing Center

●Maintained a Microsoft Access database, assisted students, and helped in the setup of an inter-office library.

Whole Foods Market 01/1998 – 08/2000

Madison, WI

Full Time Position

Store Systems Integrator

● Responsibilities included hardware installation, maintaining a network of 30+ computers, assisting in all aspects of technical troubleshooting, and inter-office computer support.

● Regularly performed hardware and software maintenance.

● Main responsibility was maintaining the successful operation of the LAN and resolving daily computer issues.

SITEL Technologies 01/1996 – 06/1997

Madison, WI

Full Time Position

Technical Support Agent

● Main responsibilities included offering technical support for Windows 95 and assisting customers with internet connectivity.

● Gained valuable experience with Dial-Up Networking, TCP/IP, and the importance of concise communication when resolving customer computer issues.

● Worked with a team of technical support agents and was responsible for reporting to a team lead.


1991-1993 Madison Area Technical College Madison, WI

Associates Degree - Computer Science/English

2000 - 2004 Columbia College Chicago IL

Bachelors of Arts in English

Attended Master’s Program

2004 - 2005 Roosevelt University Chicago, IL

Computer Programming/Electronics Courses

2005 MicroTrain Technologies Chicago, IL

Completed A+ CompTia Certification Training

Core Software and Hardware

2012 Construx Madison, WI

Agile/Scrum Training Seminar

Certified in Scrum 'Boot Camp'/Agile Software Practices

2014 Sony Network Entertainment, Madison, WI

Japanese Language Training (Written and Verbal)

2015 LISA Automation Testing

Completed online training for LISA Automation Testing

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