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Quality Assurance Tester

Glen Burnie, Maryland, United States
November 01, 2018

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Sharon Heying, CTFL

**** ***** *****

Glen Burnie, MD 21060




Skilled and experienced software QA testing professional with extensive knowledge of QA processes and test methodologies. Seeking a challenging position as an IT quality assurance software tester in an organization to develop and enhance my training and experience in this field that will a benefit to the company and my professional growth..


Over 15 years of Software testing experience in Manual Testing of web and client server applications. I have excellent communication skills and good analytical aptitude. I have been equally successful in maintaining quality process requirements and have a great sense of responsibility in execution of any work. I have worked in Higher Education domain, as well as Benefit Administration and Property/Casualty Insurance domains, and have sound knowledge of the related domains.


Specialization in setting the Software Testing Life Cycle within SDLC

Specialized in design and execution of Test Cases through different stages of testing lifecycle.

Extensively involved in phases like Requirement analysis, Test planning and Test case design and reviews.

Multiple project experience from various domains (Higher Education, Benefit Administration)

Performed Integration, Regression, Functional, System, Sanity testing and Ad hoc Testing

Experience in developing Traceability matrix, Functionality matrix.

Involved in Bug life cycle and Defect tracking activity.

Involved in Test Lead activities like Estimations, Resource Management, Metrics, Status tracking, UAT analysis.

Have experience of Onsite and Offshore model and managing a team of 6 people.

Have good analytical skills, inter-personal communication and presentation abilities.


Operating Systems : Windows, Linux

Bug Tracking Tools: TFS (Team Foundation System), QC (Quality Center)

Test Automation Tools: Selenium IDE/

Languages: HTML, XML, JavaScript, Java, PHP, SQL

Databases: SQL Server, MySQL

Network Protocols: TCP/IP, HTTP, HTTPS, VPN, FTP

Browsers: Internet Explorer, Firefox, Chrome, Safari


Leadership Training for Managers – Dale Carnegie Training

Masters Certification in Software Testing through Villanova University

Certified Tester Foundation Level exam through ITSQB (International Software Testing Qualification Board)


10/2015 - 02/2018, Sr. Support Analyst, basys, Inc. - Baltimore, MD

Provide information systems technical support for reported customer issues via AutoTask system.

Raise information, bug and feature requests to the product development team.

Provide support to customer with the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuous service improvement.

Identify problems with information technology system operations and provide potential workarounds to customers.

Gather requirements from customer to create projects for mandated plan changes. Document changes in Rally for assigned development tasks.

Provide User Acceptance Testing check list for validation.

03/2015 – 10/2015, Quality Assurance Test Engineer SRA International, Inc Windsor Mill, MD

Perform manual testing of CMMS Approval Workflows in Salesforce on Risk Adjustment/Re-Insurance Project for CMMS.

Review project requirements documents and provide feedback on testing implications (testable vs. untestable requirements).

Create and execute test plan, test cases.

Participate in peer review of project documents Interact with Business Analysts and Software Developers for requirements clarification and bug reviews.

Triage and track defects discovered during testing

07/2012 – 08/2014, Quality Assurance Analyst, Laureate Education, Inc, Baltimore, MD

Worked on RCMS (Research Capstone Management System project).

Perform manual testing of web based applications and Banner SIS modules, Banner Workflow and TaskStream integration to validate requirements.

Review product requirements documents, functional specifications, and developed test strategy, test plan, and test case documents.

Interact with Business Analysts and Software Developers for requirements clarification and bug reviews.

Proactively came up with sensible steps to improve software quality, test coverage and regression coverage.

Triage and track defects discovered during testing in Quality Center.

Environment: Windows, Linux, MS SQL, Java, HTML, XML

01/2011 – 07/2012, Senior Software Tester, Critical Hire Staffing, Odenton, MD (consultant role at NASA/Goddard Space Flight Center)

Worked on NASA OSSI:SOLAR project to assist students in researching opportunities across all 10 NASA centers in one central application. Prior to this project students would have to apply for opportunities to each Center separately.

SDLC methodologies: Waterfall and Agile/SCRUM implemented for the project group.

Formulate and define requirements for next phase of project with business unit.

Create workflow documents/diagrams using VISIO for triaging defects submitted by users for Helpdesk Support team.

Perform manual testing of web based application to validate requirements.

Script Test Cases and document results in MS Share Point.

Triage and track defects discovered during testing

Attend daily Scrum meeting and provide status on assigned tasks for current Sprint.

Environment: Windows, MS SQL, ColdFusion, HTML

11/2010 – 01/2011, Lead Software Tester, MetroStarSystems, Inc., Reston, VA (consultant role at the FCC in Washington, DC)

Rewrite of FCC web site project.

Review test deliverables, defects, test results created by team members.

Create reports (daily status reports and weekly reports) and create testing metrics as requested by project stakeholders to present during daily scrum meetings.

Manage Testers work (during test plan and test execution), ensure testing is completed on time and within budget, resolve conflicts arising between team members or with external team members, keep team members motivated.

Identify risks and provide mitigation plan. Escalate issues in timely manner to Project Manager.

Ensure deliverables are created as per Quality Management practices followed by the company or as outlined for the project/release. Participate in QA reviews and provides required support and clarifications as need for the reviewers.

Ensures all the testing deliverables and reports are version controlled and are accessible for testing team and other privileged users.

Environment: Windows, PHP, Drupal, Java, MS SQL

02/2009 – 07/2010, QC Manager, basys, Inc., Linthicum, MD

Rewrite of basys software to be web based project. Company partnered with Microsoft.

Develop and document Testing Strategy documentation used within the testing group.

Created project plan to implement automated testing for web-based applications using QTP. Helped determine which scripts would be incorporated into the tool to be run whenever changes or enhancements were introduced to the software.

Manage and assign testing resources for company projects and staying within budget and time frames.

Provide defect reports and time management reports to upper management.

Attend management/leadership meetings to represent work group and relay pertinent information to the testing group.

Supervised and managed 6 employees, scheduled work hours, resolved conflicts, determined salaries and bonus distribution if applicable.

Assign training of new workers to qualified workers.

Instrumental in the testing group obtaining their CTFL certification.

Environment: Unix, Windows, MS SQl, Unidata, TFS, HTML, XML, JavaScript

10/1999 – 02/2009, QC Specialist/Lead Tester, basys, Inc., Linthicum, MD

Rewrite of basys software to be web based project. Company partnered with Microsoft.

Analyzed the functional and business requirements, attended meetings to document changes and implement procedures to test changes.

Responsible for carrying out the testing effort in terms of estimations, team formations with test planning execution and defect management activities.

Perform duties of absent workers to maintain work schedules if necessary.

Manually wrote and executed test scripts and test cases for all testing phases in MSWord, MSExcel, and RallyDEV.

Responsible for Database testing using SQL queries in MS SQL Server to verify coverage of all data needs for completing testing.

Involved in Functional Testing, System Testing to ensure all aspects of the system are functionally correct.

Documented test execution results, gathered and evaluated test metrics for reporting.

Analyzed test failures and reported to the development staff using PERF systems or TFS depending on the project.

Using Agile Methodology in assigned projects. Attend daily Scrum meeting and provide status on assigned tasks for current Sprint.

Participated in design meetings, test sprint meetings and pair testing for current assigned projects. Provide estimates and input on what can be accomplished during each Sprint and assist in assigning points for each User Story/Use Case.

Attend sprint meetings with project stakeholders for risk assessment and candidate release build for bug fixes

Environment: Unix, Windows, SQl, Unidata, TFS, HTML, XML, JavaScript

11/1997 – 10/1999, Business Analyst, Pinkerton Computer Consultants, Plymouth Meeting, PA

Worked on Y2K Certification Compliance project.

Helped develop Enterprise and Acceptance test cases by working with the clients to develop test cases and matrices for PMS and AIP systems.

Researched problems uncovered by the clients in the course of testing the PMS base and AIP systems for YEAR 2000 compliance.

Participated in the problem resolution process by analyzing and gathering as much information as possible before seeking assistance from a programmer or other business analyst.

Acted as liaison between the clients by clearly conveying the user requirements to the programmer.

Prepared management information by developing reports from the PMNS database or other sources as required.

Participated in team meetings by preparing status updates for outstanding SI’s by contacting the programmers and clients responsible for the SI’s.

Researched compliance information on applications in use at the business site.

Helped develop test plans and scripts according to program office standards for vendor and business vendor applications.

Met with business unit experts to gain an understanding of the applications in use. Review available documentation.

Identify hardware and software requirements for every application being tested.

Coordinate the installation of the system software and application into the testing environment.

09/1996 - 11/1997, Systems Assurance Analyst, Highlands Insurance Company/Vik Brothers Insurance Group, Lawrenceville, N

Worked on project of implementing new Personal Auto Program for Assigned Risk Drivers in New Jersey. Also worked on state regulatory and mandated compliances for Personal and Commercial Lines of Business.

Maintained company software including analyzing, testing, documenting and training users. Primarily commercial package insurance including: commercial property, crime, inland marine and general liability.

Controlled the production and enhancements of all user manuals as well as coordinated all subsystems as it applies to SSR maintenance activities.

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