ERICA R BARRETT
Dayton, Ohio 45406
ac7klj@r.postjobfree.com
QUALIFICATIONS
1+ year Warranty Administrator experience
10+ years manager, customer service, clerical/administrative support experience
Comfortable working in a fast pace environment as an individual or in a team setting
Strong problem-solving, organizational and time management skills
High attention to detail and accuracy
Thrives to excel in providing exceptional customer service and establishing long-term customer relationships
Proficient in Microsoft Office Products, typing, QuickBooks, multi-line phone systems
WORK EXPERIENCE:
Springfield Buick GMC – Cadillac of Springfield 12/2016 – 02/2018
Warranty Administrator
Scheduled customer service appointments
Delivered excellent customer service by greeting and assisting each customer
Inspected Incoming new car inventory and entered into system
Submitted all warranty claims to be paid to dealership
Maintained records of all loaner vehicles
Advised salesmen of incoming potential new sales
Resolved customer questions, issues and complaints
Established long-term customer relationships through prompt and courteous service
Handle parts counter
Order parts and supplies and check in orders
Steak N Shake 07/2016 – 10/2016
Manager
Oversee store and employees
Providing excellent customer service
Assisting customers with orders
Training new hires and making schedules
Ordering supplies and preparing daily deposits and reports
Terex (contract) 04/2016 – 06/2016
Receptionist/Sales Consultant
Answered multi-line telephones and providing excellent customer service
Provided quotes via email and telephone
Crowne Staffing – Bill DeLord Buick GMC & Cadillac (contract) 12/2015 – 06/2016
Equity Advisor
Scheduled customer service appointments
Delivered excellent customer service by greeting and assisting each customer
Inspected incoming new car inventory and entered into system
Submitted all warranty claims to be paid to dealership
Maintained records of all loaner vehicles
Advised salesmen of incoming potential new sales
Resolved customer questions, issues and complaints
Established long-term customer relationships through prompt and courteous service
Advanced Auto Parts 07/2015 – 09/2015
Assistant Manager
Wrote order supply request to replenish merchandise
Trained staff to deliver outstanding customer service
Addressed customer inquiries and resolved complaints
Stocked and restocked inventory when shipments were received
Recognized the sales floor to meet company demands
Delivered excellent customer service by greeting and assisting each customer
Autozone 10/2013 – 06/2015
Parts Sales Manager
Wrote order supply request to replenish merchandise
Trained staff to deliver outstanding customer service
Addressed customer inquiries and resolved complaints
Stocked and restocked inventory when shipments were received
Recognized the sales floor to meet company demands
Delivered excellent customer service by greeting and assisting each customer
Opened new store locations and assisted in recruiting and training new staff
Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts
Completed weekly schedules according to payroll policies
Worked closely with the district manager to formulate and build store name and brand
UPS 06/2007 – 05/2013
Operations Manager
Addressed customer service inquiries in timely and accurate fashion
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Addressed negative customer feedback immediately
Resolved customer questions, issues and complaints
Established long-term customer relationships through prompt and courteous service
Met and surpassed productivity targets and quality standards
Notified branch management of any vehicle safety concerns and issues
Answered customer questions regarding shipments
Obtained signatures needed to complete and process all paperwork in a timely manner
Reported any errors found on delivery documents to supervisor
Enjoi Sports Marketing 01/2008 – 01/2013
Owner/Clerical
Stocked and restocked inventory when shipments were received
Recognized the sales floor to meet company demands
Delivered excellent customer service by greeting and assisting each customer with questions, issues and complaints
Established long-term customer relationships through prompt and courteous service
Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts
Built custom computer systems and networks for both residential and businesses
Answered customer questions regarding shipments
Obtained signatures needed to complete and process all paperwork in a timely manner
Competed all invoicing, record and bookkeeping
Completed internet orders using OS Commerce
EDUCATION
Lebanon High School – High School Diploma