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Customer Service Manager

Location:
Dayton, OH
Posted:
November 01, 2018

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Resume:

ERICA R BARRETT

**** ******** *****

Dayton, Ohio 45406

513-***-****

ac7klj@r.postjobfree.com

QUALIFICATIONS

1+ year Warranty Administrator experience

10+ years manager, customer service, clerical/administrative support experience

Comfortable working in a fast pace environment as an individual or in a team setting

Strong problem-solving, organizational and time management skills

High attention to detail and accuracy

Thrives to excel in providing exceptional customer service and establishing long-term customer relationships

Proficient in Microsoft Office Products, typing, QuickBooks, multi-line phone systems

WORK EXPERIENCE:

Springfield Buick GMC – Cadillac of Springfield 12/2016 – 02/2018

Warranty Administrator

Scheduled customer service appointments

Delivered excellent customer service by greeting and assisting each customer

Inspected Incoming new car inventory and entered into system

Submitted all warranty claims to be paid to dealership

Maintained records of all loaner vehicles

Advised salesmen of incoming potential new sales

Resolved customer questions, issues and complaints

Established long-term customer relationships through prompt and courteous service

Handle parts counter

Order parts and supplies and check in orders

Steak N Shake 07/2016 – 10/2016

Manager

Oversee store and employees

Providing excellent customer service

Assisting customers with orders

Training new hires and making schedules

Ordering supplies and preparing daily deposits and reports

Terex (contract) 04/2016 – 06/2016

Receptionist/Sales Consultant

Answered multi-line telephones and providing excellent customer service

Provided quotes via email and telephone

Crowne Staffing – Bill DeLord Buick GMC & Cadillac (contract) 12/2015 – 06/2016

Equity Advisor

Scheduled customer service appointments

Delivered excellent customer service by greeting and assisting each customer

Inspected incoming new car inventory and entered into system

Submitted all warranty claims to be paid to dealership

Maintained records of all loaner vehicles

Advised salesmen of incoming potential new sales

Resolved customer questions, issues and complaints

Established long-term customer relationships through prompt and courteous service

Advanced Auto Parts 07/2015 – 09/2015

Assistant Manager

Wrote order supply request to replenish merchandise

Trained staff to deliver outstanding customer service

Addressed customer inquiries and resolved complaints

Stocked and restocked inventory when shipments were received

Recognized the sales floor to meet company demands

Delivered excellent customer service by greeting and assisting each customer

Autozone 10/2013 – 06/2015

Parts Sales Manager

Wrote order supply request to replenish merchandise

Trained staff to deliver outstanding customer service

Addressed customer inquiries and resolved complaints

Stocked and restocked inventory when shipments were received

Recognized the sales floor to meet company demands

Delivered excellent customer service by greeting and assisting each customer

Opened new store locations and assisted in recruiting and training new staff

Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts

Completed weekly schedules according to payroll policies

Worked closely with the district manager to formulate and build store name and brand

UPS 06/2007 – 05/2013

Operations Manager

Addressed customer service inquiries in timely and accurate fashion

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Addressed negative customer feedback immediately

Resolved customer questions, issues and complaints

Established long-term customer relationships through prompt and courteous service

Met and surpassed productivity targets and quality standards

Notified branch management of any vehicle safety concerns and issues

Answered customer questions regarding shipments

Obtained signatures needed to complete and process all paperwork in a timely manner

Reported any errors found on delivery documents to supervisor

Enjoi Sports Marketing 01/2008 – 01/2013

Owner/Clerical

Stocked and restocked inventory when shipments were received

Recognized the sales floor to meet company demands

Delivered excellent customer service by greeting and assisting each customer with questions, issues and complaints

Established long-term customer relationships through prompt and courteous service

Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts

Built custom computer systems and networks for both residential and businesses

Answered customer questions regarding shipments

Obtained signatures needed to complete and process all paperwork in a timely manner

Competed all invoicing, record and bookkeeping

Completed internet orders using OS Commerce

EDUCATION

Lebanon High School – High School Diploma



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