SUMMARY OF KEY QUALIFICATIONS:
Advanced Communication Skills
Attentive Customer Service
PROFESSIONAL WORK EXPERIENCE:
Completed my role as a vital resource during day-to-day tasks. Managed multi-faceted projects at one time.
Effectively able to problem solve in a professional manor, maintaining tact at all times.
Demonstrated my ability to gather and clarify pertinent information in a timely manner.
Screened telephone calls, prioritized incoming mail, independently answered all inquiries required, with very little supervision.
Scheduled appointments, maintained calendars, adapted quickly to a constantly changing environment while maintaining focus and ease.
Demonstrated accurate typing skills, grammar and punctuation. Highly effective organizational skills, while maintaining flexibility.
Developed the Inner Resilience Program (IRP) with the student’s parents for a successful year and outcome.
Demonstrated mature judgment and professionalism, used discretion in all circumstances.
Demonstrated experience with Microsoft office, ability to learn new software quickly, worked as a self-motivated, goal oriented, team player.
Successfully negotiated desirable outcomes. Demonstrated advanced interpersonal skills, written and verbal.
Demonstrated my ability to explain, direct and advise employees.
Completed daily safety routines and managed attendance.
Managed and lead employees as to what tasks must be completed and what goals the company must fulfill on a daily basis.
Responsible for delivering exceptional customer service. Provided effective communication skills between all levels of management.
Entered data effectively and efficiently, with frequent interruptions throughout.
Coordinated visitors, tracked signature items for accuracy, ensured approvals for completion. Found solutions to administrative problems.
Completed all requests, while maintaining accuracy. Served as a resource and key team member.
Managed time and scheduled meetings while maintaining support for all employees and management.
Associate of Arts: Santa Monica College
English Education 08’
Bachelor of Arts: California State University Long Beach
Human Development (In Progress)
Customer Service, Lowes Home Improvement 12/17 - Current
Teacher, Redwoods International School 3/17 - 8/17
Teacher, Fountainhead Montessori School 10/15 - 2/17
Customer Service, Wal-Mart Neighborhood Market 9/14 - 9/15
Teacher, Beach Babies LLC. 3/13 - 9/14
Customer Service, Brew Co 6/04 - 2/13
Customer Service, Longs Drugs Store 9/01 - 3/04