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Customer Service Administrative Assistant, Loan Processor, Doc Drawer

Huntington Beach, CA
November 01, 2018

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***** ***** *****

Huntington Beach, CA 92646



To obtain a responsible position in a company where my people-oriented skills, experience, organization and enthusiasm will allow me the opportunity for growth.


I have strong customer service and problem solving skills. I also possess excellent negotiation and decision-making skills. I have the ability to work at a high level of productivity without supervision while paying high attention to detail within established timeframes. I work closely with associates of all levels to ensure that the companies’ integrity and values are maintained while production goals are met, if not exceeded. I strive to perform efficient, quality work while ensuring customer satisfaction.


RGIS September 27, 2018 to Present

Retail Inventory Associate - Go into stores and physically count the stock and enter the information into hand held devices. Physically count stock for various retail/warehouse/pharmacy/beauty/telecommunications companies. Provide exceptional customer service, use of hand-held scanners to collect information by entering numbers, counting and balancing.

MORTGAGE FUNDING GROUP December 2014 to September 20, 2018

Loan Processor - Experience includes walking Borrowers from beginning to end of loan process. Verify income, mail out VOE’s, VOD’s, rental and mortgage history. Open Escrow, order Title and Appraisal. Package and submit complete loan files to Lenders for quick efficient loan approvals. Review Underwriting conditions with Borrowers, advise and collect items needed to close loan. Experience includes Wet and Dry States, 1st and 2nd Trust Deeds. A+ through Sub-Prime loans. DU/LP experience.

O.C. SECURITY CAMERAS September 2009 to November 2014

Administrative Assistant - Experiences include processing Accounts Payable/Receivable via Quick Books, internal and external operational/administrative liaison, office correspondence, Customer Service, answering phones, Data-entry, setting up and maintaining accounts, scheduling, etc.

LEAVE OF ABSENCE March 2004 to August 2009

Caregiver - Full Time Caregiver during family members illness.

DITECH March 2001 to March 2004

Loan Processor - Communicate with Borrowers, Loan Agents, Listing and Selling Agents and Escrow Officers of loan procedures and status via telephone or written correspondence. Verify income, verify employment, submit loans to Underwriting for approval. Review status and loan conditions with Borrowers. Drawing of Loan Documents, signing off conditions and submitting loans to Funder for auditing and funding. Calling out status on declined loans. Experience includes Wet and Dry States, 1st and 2nd Trust Deeds.


California Real Estate Salesperson License- ID #01186163 Issued- August 17, 1998 (Pending Renewal)

Real Estate License Services-Real Estate Practice, Appraisal, Agency, Ethics, Professional Conduct, and Legal Aspects of Real Estate, Fair Housing, Trust Fund Accounting and Handling.

Coastline Community College-Real Estate Principles

Pacific Travel School Graduate- 300 Hours Travel Operations Course

Fountain Valley High School Graduate

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