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Manager Customer Service

Location:
Islamabad, Federal Capital Territory, Pakistan
Salary:
1000
Posted:
October 31, 2018

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Resume:

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Azeem SHEIKH

OUTLET MANAGER

at SWISS INTERNATIONAL PALACE HOTEL

Location: Rawalpindi, Pakistan

Education : Bachelor's degree

Experience: 12 Years, 9 Months

CONTACT

Location: Rawalpindi, Pakistan

Name: Azeem SHEIKH

Mobile Phone: +92.314-***-****

Address: rawalpindi pakistan

RAWALPINDI PAKISTAN

Country: Rawalpindi, Pakistan

Email Address: ac7kji@r.postjobfree.com

P. O. Box: I232 rawaloindi

LAST ACTIVITY: 2018-08-18 REGISTRATION DATE: 2016-11-26 REF.: CV46213435 TARGET JOB

Target Job Title: Outlet MANAGER

Target Job Location: Pakistan

Career Objective: Career Objective: A JOB POSITION COMMENSURATE WITH MY FIELD OF EXPERTISE, WHICH CAN USED US THE

OPPORTUNITY FOR LEARNING AND GROWTH IN THE RESPECTIVE ORGANIZATION. WHERE MY COMPREHENSIVE KNOWLEDGE AND EXPERIENCE WILL ENHANCE THE PRODUCTIVITY AND EFFECTIVENESS OF ORGANIZATION Dear Human Resource Manager,

My several years of Hotel/ Banquet, experience, along with my educational background, make me the perfect fit for the Suitable Job at your company.

For the past 12 years I have worked in the hotel industry. The skills that I developed during this time have prepared me well for a position within your company. The skills that I have gained pertain directly to what you are looking for in a Suitable Job at your company

Employment Type: Management

Employment Status: Full time

Career Level: Management

2/4

Notice Period: 1 month or less

Last Monthly Salary USD 1,000

PERSONAL INFORMATION

Birth Date 10 October 1987 (Age: 30)

Gender Male

Nationality Pakistan

Additional Nationalities Pakistan

Marital Status Single

Number of Dependents 2

Driving License Issued From Pakistan

Are you currently employed by any of our Rotana Brands? No Have you been previously employed by any of our Rotana Brands? No Religion: Muslim

EXPERIENCE (12 YEARS, 9 MONTHS)

January 2016 - Present

OUTLET MANAGER

at SWISS INTERNATIONAL PALACE HOTEL

Location: Manama, Bahrain, at RAMADA PALACE HOTEL bahrain Company Industry: Catering/Food Services/Restaurants Department: Food & Beverage

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations October 2012 - January 2016

Outlet supervisor

at ramada palace hotel bahrain

Location: Manama, Bahrain, Manama Bahrain

Company Industry: Hospitality/Tourism/Travel

Department: Food & Beverage

His most important responsibility is to control the organization of a catered event or of a banquet from the planning stages to the end of the event, including table and seating preparations, scheduling the service staff and passing on specific roles to each 3/4

employee. During the certain catered event, the banquet captain will supervise the performance of the employees. For example, if a worker is overwhelmed, he will offer support where it is needed. He will also synchronize with the workers from the kitchen in order to ensure that each plate is ready and served in a proper way. The banquet captain will make sure that all the customers are satisfied with the services he is offering. Main duties and responsibilities:

Research markets in order to discover possibilities for events Establish prices for the customers

Book a suitable location for the event

Coordinate the management issues such as caterers, contractors, stand designers and employees Plan room layouts and the amusement program, programming workshops and other demonstrations Plan good services for car parking, security, traffic control, first aid, hospitality and press 3/4

Organize delegate packs and papers

Plan the design of tickets, posters, catalogs and brochures Resolve client queries.

January 2004 - October 2010

caption

at Pearl Continental Hotel pakistan

Location: Rawalpindi, Pakistan, Rawalpindi pakistan Company Industry: Hospitality/Tourism/Travel

Department: Food & Beverage

The captain / Chef de Rang are responsible for a part of the restaurant. According to the type, size of the establishment, the restaurant's policy and the captain's ability, the captain may have some responsibilities that are usually reserved for the dining room manager / MaitreD, Control the "Mise en Place", Describe or suggest food with wine, Take the F&B Order, Open and serve wine (somelier), Bring the guest's Food Order to the Chef, Bring the guest's Beverage Order to the Bartender, Bring (and serve) Food & Beverages.

Supervising and directing the prompt, efficient and friendly serving of all food and beverage 2. Assisting servers, bussers and host staff in their job duties as necessary 3. Ensuring all opening, closing and running side work is completed on a daily basis 4. Acting as a liaison between kitchen and front of house employees and operations 5. Assisting in the training and development of team members 6. Communicating effectively, giving direction, support, timely feedback and recognition of performance 7. Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)

8. Monitoring and reviewing labor reports

EDUCATION

April 2008

Bachelor's degree,

at Rcc College

Location: Rawalpindi, Pakistan

Grade : 1 out of 4

SKILLS

Books readings

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

CATALOGS

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

CUSTOMER RELATIONS

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

PRESS RELEASES

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

4/4

PROGRAMMING

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

SCHEDULING

Level: (Expert) Experience: 10 years or less Last Used: 6 months or less

Microsoft

Level: (Expert) Experience: More than 10 years Last Used: 1 month or less

Communication Skills

Level: (Expert) Experience: More than 10 years Last Used: 1 month or less

Hotel Operating Software Opera. IDS. POS.

Level: (Expert) Experience: More than 10 years Last Used: 1 month or less

LANGUAGES

English

Level: (Expert)

Hindi

Level: (Expert)

Punjabi

Level: (Expert)

Urdu

Level: (Expert)

Arabic

Level: (Expert)



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