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Customer Service Sales

Kansas City, MO
October 31, 2018

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William R. Schmekel

**** ** ***** ****** ****: 734-***-****

Kansas City, MO 64157 Home: (816) 83-8798


Background Summary

Provide excellent customer service. Plan and implement fundraising and events for non-profit organizations. Conduct market research, survey development, customer profiles and trend analysis. Manage and administer budgets, staffing and product promotions. Sell tangible and intangible products to consumers and business-to-business markets.

Areas of Accomplishment

Customer Service

Provided exceptional customer service to 1200 members monthly in establishing auto and homeowner insurance claims, emergency road service, memberships and auto travel routings. Assisted members in resolving service related concerns and complaints.

Established and maintained membership of 100 plus local and national businesses to create revenue for the promotion of tourism for the City of Ann Arbor, Michigan.

Analyzed Call Center activity to evaluate call volume, peak periods, and other call activity to determine staffing levels and identify areas for system improvements.

Marketing and Sales

Created major promotional events with print and broadcast advertising to enhance retail sales.

Analyzed sales and developed tracking system to monitor sales personnel performance for major automotive supplier.

Developed customer profiles, surveys, and established and maintained market trend analysis, and forecasted potential demand for existing products

Developed and implemented client promotional campaigns and events for a radio station.

Organized and coordinated major trade show events, including press releases, new product introductions, exhibits and logistics for major automotive supplier.

Developed and executed annual advertising schedules of $1 million that included creative, production and media placement.

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Supervised and trained all service personnel for retail grocer.

Established and administered expense budgets for a 45-member sales department.

Administered advertising sales of $200,000 annually for radio media.

Implemented the restructuring of a national sales team, consolidating sales territories and eliminated overlapping product line service areas to reflect changing market demands.

Established annual sales quotas.

Developed sales performance incentive programs and administered allocation of incentives of more than $250,000 annually.

Established and maintained marketing expense budgets of more than $150,000 annually.

Employment History

On-line Shopping/Customer HyVee-Liberty 2014 - Present


Cash Office Expeditor Aramark-Arrowhead Stadium 2014 - 2015

Front Desk Receptionist Liberty Community Center 2014

Customer Advocate The Auto Club Group – AAA Michigan 1997 - 2010

Sales Representative Goodrich Radio Marketing – WODJ FM 1996 - 1997

Marketing Manager G B Russo & Son – International Grocer 1995 - 1996

Membership Director Ann Arbor Convention & Visitors Bureau 1993 - 1994

Realtor Century 21 Valley – Real Estate 1992 - 1993 Marketing Coordinator Holley Replacement Parts Division 1979 - 1991


Bachelor of Science – Business Administration-Marketing/Communications

Wayne State University, Detroit, Michigan

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Community Service

St Stephen Lutheran Church – Liberty, MO – Board of Outreach

Liberty Symphony – Liberty, MO – Marketing Volunteer

Liberty Hospital – Liberty, MO – Foundation Volunteer

Shoal Creek Golf Course – Kansas City, MO - Marshall

High Plains Public Radio – Garden City, KS - Pledge Drive Volunteer

St. Catherine Hospital – Garden City, KS - Various Volunteer Positions

Vivo Sinfonietta Chamber Orchestra – Ann Arbor, MI - Board of Directors

Marketing, fund raising, concert planning and execution, post-concert education

Michigan Philharmonic Orchestra – Plymouth, MI – Marketing Committee

Our Savior Lutheran School – Grand Rapids, MI - SCRIP Fundraising Program

Established and coordinated on-going fund-raising program

City Wide Food Drive – Grand Rapids, MI

Assisted in food collection and distribution for local community

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