High-performing Spa Director successful at taking organizations to a new level of efficiency and profitability. knowledgeable about all areas of business operations, including hiring, training and scheduling. Talented in managing with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective at building and motivating teams to provide first-rate customer service . Dependable, willing to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. SKILLS
Spa Director, 04/2017 to 9/28/2018
First Services Residential – Hallandale Beach, Florida
• Administered financial areas, including payroll, and purchasing.
• Recruited, hired and trained all new employees.
• Fostered a positive working environment for all employees by encouraging staff members to voice their opinions and concerns without fear of reprisal.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Determined direction of the business and available services.
• Implemented successful updates to operations according to latest market trends and customer preferences. Fitness Director, 12/2009 to 06/2017
• Team leadership
• Excellent customer services
• Problem-solving skills
• Sales proficiency
• Verbal and written communication
• Extremely organized
• Budgeting and finance
• Fluent in Spanish, Portuguese and Italian
• Effective managerial techniques
The Ancient Spanish Monastery – North Miami Beach, FL
• Coordinate a variety of activities and classes, including workshops and seminars.
• Teach wellness and health classes in various formats, skill levels, and intensities.
• Focus on excellent customer services.
Spa Director, 01/2005 to 12/2009
The Ocean Club Spa – Key Biscayne, FL
• Maintained knowledge of all spa services, products, treatment menus and fitness facilities.
• Reporting to Board of Director; recruited, hired trained and led a team of 18 associates.
• Delivered high rating in guest service rating scores and won local, national awards. Shakira International Singer, 02/1999 to 11/2004
Personal Trainer – Miami Beach, FL
• Worked directly with Shakira to achieve outstanding physical shape and excellent health for the grueling demands of a worldwide concert tour
• Being her exclusive trainer in the following disciplines: Cardiovascular Program, Weight Program, Yoga, Meditation.
Spa Director, 01/1997 to 10/1999
Seacoast 5151 Condo – Miami Beach, FL
• Managed multifunctional Spa facility.
• Coordinated group classes and personal trainers schedules to accommodate client's needs and satisfaction, focus on excellent customer services.
Leadership Certification, 2017
HACE - Miami, FL
Certified Club Manager program., 2013
The Club Managers Association of America
Certified Spa Supervisor program, 2007
The International Spa Association
Business administration, 2001
Miami Dade College - Miami, FL
Miami Dade College - Bachelor in Psychology -
Personal Trainer Certification
Vinyasa Yoga Certification
Dance Aerobic Certification
Mindfulness Meditation Certification
Silver Sneaker Certification