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CHRO/SVP of Human Resources

Rockwall, TX
October 31, 2018

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Thomas A. Wilken, MS, SPHR

**** ******* ******, *****, ** 75126 M: 512-***-**** E:

Accomplished Human Resources Executive

Demonstrated experience in cost containment strategies that result in significant year-over-year savings

Collaborative, results-driven Human Resources professional with a successful track record of transforming and developing a Human Resource function that supports the organizational mission and strategic vision. Proven success in collaborating with senior management in strategic Human Resources planning and operations to support business line effectiveness and achieve organizational goals. Trusted leader that understands that

the key to success is through individual relationship building and creating a strong organizational culture. Dynamically focused on developing and mentoring a Human Resources team dedicated to providing exceptional quality, value, and customer service. Areas of strength and expertise include:

Talent Acquisition

Operations Leadership

HR Strategy, Development

& Execution

Professional Experience

Talent Management

Total Compensation

Expert Retention


Employee Relations

Change Leadership



Your Human Resources Partner, DFW, TX Area 2018 Present

Operationally focused Human Resources professionals assisting organizations achieve their business goals.

Senior Vice President & COO

Human Resources professionals with experience in a variety of industries including healthcare, hospitality, restaurant, retail, call center and IT. Your Human Resources Partner assists small business not in need of a full-time HR Executive or larger organizations needing assistance with Human Resources projects.

Provide strategic benefit design, development of creative and affordable plan options, and employee education on healthcare utilization and cost management.

Review/edit/create Employee Handbooks, Human Resource policies and job descriptions.

Provide culture analysis and action planning, leadership analysis and training, and employee engagement strategies.

Assist with roll out, ongoing buy-in, and training of organizational initiatives, such as performance management, recruiting, benefits, HR policies and procedures.

Assist and advise leadership and employees during organizational changes.

Partner with leadership in all aspects of employee relations.

Ensure legal compliance with mandated federal, state and local employment laws and regulations.

Provide training to managers on selecting the right candidates for organizational success.


CHRISTUS Health is a 45,000 employee healthcare organization with healthcare systems in the US, Chile, Columbia, and Mexico. CHRISTUS Trinity Mother Frances Healthcare System is a member of CHRISTUS Health.

Group Vice President, Human Resources – CHRISTUS Northeast Texas Region (2016 – 2018)

CHRO/Senior VP, Human Resources – CHRISTUS Trinity Mother Frances Health System (2012 – 2018)

While at CHRISTUS Health, functioned at the corporate level of CHRISTUS as Group Vice President, Human Resources for Northeast Texas which included HR responsibility for three separate healthcare systems. Additionally, served as the Senior Vice President of Human Resources at CHRISTUS Trinity Mother Frances Healthcare system. In these roles, responsible for the overall HR function, strategy, and operations for an integrated healthcare delivery system made up of 10,000 employees and 500 physicians and advanced practice providers across Northeast Texas. Provided leadership for the HR department that consisted of 25 individuals in physician compensation and recruitment, compensation and benefits, talent acquisition, organizational development, HRIS, employee relations, and employee health.

Integrated three health systems into a new corporation to include standardization of Human Resource practices and functions. This integration and standardization allowed for savings in excess of $2M.

Centralized the Human Resources team to improve service to customers in the hospitals and clinics.

Redesigned the organizational medical plan which resulted in a one year cost reduction from $24M to $21M. This reduction has been maintained, year-over-year.

Partnered with leadership within Managed Care, Trinity Clinic, Population Health and Operations to incorporate an overall Health and Wellness structure that engaged participants in behaviors that control costs, while increasing personal accountability for healthcare decision making.

In partnership with operational leadership, identified and implemented cost containment strategies in overall benefits spend, and updates in pay practices and time keeping processes. These modifications resulted in an on-going savings of $6.5M per year.

Working with leadership and staff, improved the overall employee engagement to 4.34 out of 5 while increasing survey participation to 82%.

Worked with a board committee of physicians and operators to redesign the organizational physician compensation structure, resulting in reduction of $2M in compensation spend due to inequities and non-supportable payments.

Provided coaching and mentoring to executive and physician leadership.


The Seton Healthcare Family is a member of Ascension Health a 165,000 employee healthcare organization comprised of healthcare systems throughout the United States.

CHRO, Vice President of Human Resources (2004 – 2011)

Director of Human Resources (2000 – 2004)

Human Resources Site Manager (1996 – 2000)

While at Seton, responsible for the Human Resources strategy and operations of a $2B healthcare organization with more than 12,000 associates in 11 hospitals, and 33 outpatient clinics and physician practices. Led the Human Resources department consisting of 49 individuals in the areas of talent acquisition, compensation and benefits, associate relations, and HRIS.

Designed and implemented an employee medical plan that leveraged organizational resources to contain costs related to utilization. Plan costs were lower than national averages, with a 2012 cost increase related to utilization of only 3%.

Implemented a dependent eligibility audit that resulted in an annual savings of $3M.

Designed and managed a leadership incentive plan that supported attainment of financial and

non-financial goals in alignment with the mission of the organization. This plan supported a year-end net operating income of $70M in excess of plan.

Led recruitment and employment strategy to support hiring in excess of 2,600 associates per year on a budget of $2.1M. This equated to an average cost per hire of $890 (over a three year period), compared to an average external vendor fee of $5,000 per hire.

Partnered with senior leadership to increase the diversity of organizational leadership by 28.5% based on gender, and by 100% based on race over a five-year period.

Administered a $500M salary budget to maintain market competitiveness and support organizational strategies.

Redesigned the paid time off system, resulting in an annual savings of $2M.

Introduced an automated solution related to approval of special pay requests, resulting in savings of $200K per year in compensation expenditures.

Developed and implemented an associate relations strategy based on the high reliability practices of creating a “Just Culture.”

Reduced turnover by 23% over a five-year period, resulting in an associate engagement increase of 85%.

Partnered with nursing leadership in obtaining Magnet designation, and subsequent re-designation for four hospitals including designation of five hospitals as “Pathway to Excellence” hospitals.

Other Professional Experience

CENTRAL COUNTIES MHMR Center, Temple, TX 1989 1996

A non-profit, community mental health center.

Director of Human Resources

Provided oversight and management of a comprehensive Human Resources function for a mental health center. Responsibilities included managing functional areas of associate relations, compensation and benefits, recruitment, staff training, and payroll.

Education Certification

Master of Science (MS) in Industrial/Organizational Psychology

Lamar University, Beaumont, TX

Bachelor of Arts (BA) in Psychology

Minor: Business Administration

University of Missouri, Columbia, MO

Senior Professional in Human Resources (SPHR)

HR Certification Institute

Former Boards Committees

Texas Hospital Association, Retirement Plan Successor Trustee Board Member

Tyler Area Business Education Council Member

Tyler ISD Career and Technology Member, Executive Committee

Business Education Council Member, Human Resources Roundtable

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