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Customer Service Sales

Toronto, Ontario, Canada
October 31, 2018

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Title of the position applying for

*** ****** ******

Central Ottawa, Ottawa, K2P 1B7



●Professional with over 18 years of qualitative experience in Quality Assurance Documentation, Project Control, Bid/Tender, Subcontract/Vendor Management, Liaison/Service delivery, Customer Service Agent, in Construction, Engineering, Infrastructure, Oil & Gas sector and Telecommunication.

●Certification/Training in Project Management, Quality Assurance Management, CAD Professional, Purchase/Supply Management, Auditing, EDM System tools (ERP, SPF etc.)

●English Language

●IT skills MS Office packages, MS XP, AutoCAD, MS Access, Organic-Cloud, EDMS, SPF, ERP, McLaren Fusion live, SAGE Line 500, Telli, V21, ICM


Inside Sales Consultan

Rogers Communication Inc. Blair Place, Ottawa, Ontario - Canada. 2018

Sales Consultant Job Duties:

Coordinate and meets with customers in a sales environment to drive product sales and knowledge.

Demonstrates advanced products knowledge.

Adheres to any and all company policies and procedures.

Makes sales appointments with clients.

Teams with other employees to make sure that product is available and shippable in stores.

Generates new leads by meeting with consumers.

Follows up with any clients to make sure that they are satisfied with product

Meets with retail associates to help them effectively sell products.

Finds new target markets and penetrates them to drive sales.

Discovers how to market products to new users.

Understands how to make products appeal to consumers based on the environment and current trends.

Demonstrates advanced sales knowledge.

Always looks for new ways to make products attractive to customers.

Customer Service Agent (Chat) 2018

Ttec/Rogers, St. Antoine West, Montreal, Quebec, Canada

●Analyzed, processed and resolved customer request professionally and technically within established company standard

Business Administrator / BDM Administration 2015 - 2018

Bum West Afrik Resources, Isolo, Lagos State, Nigeria

●Oversaw day to day operations of business that includes Business Development/Management, Bidding/Tendering services, Supplied materials, Coordinate import/export activities, logistic operation/transportation, ware housing/packaging etc

Lead Document Controller / Bid Specialist 2013 - 2015

Field Offshore Engineering Limited, Lekki Phase 1, Lagos State, Nigeria

●Oversaw incoming and outgoing of information/documentation of engineering, technical, commercial and all contractual correspondence with client, subcontractors, vendors and regulatory / government agencies.

●Reviewed ongoing/prospective bid/tender technical, commercial and schedule delivery requirement with different department heads

Lead Document Controller / Subcontractor Administration 2007 - 2013

DeltaAfrik Engineering Limited (WorleyParsons Inc) Lekki Phase 1, Lagos State, Nigeria

●Developed Plans/Procedure for projects/corporate internal use, subcontractors, vendors and ensure that is adhered to by all parties.

●Oversaw auditing of vendors, suppliers, subcontractors compliance of agreed procedures and ensure all project members adhered to client requirement and internal business practices.

Lead Document Controller / Quality Assurance Administration 2000 - 2007

Nigerdock Nigeria Plc, Apapa, Lagos State, Nigeria

●Interfaced with client, subcontractors and vendors on quality data record, receipts, control, coping and transmitting quality documentations on all project services

●Key audited member on accreditation / certification of ISO 9001:2005 Quality Assurance on construction and ASME “U, R & NB” on pressure vessels for oil and gas equipment’s.

●Collated of all ongoing construction vendor data books

●Developed a robust numbering convention that covers all company business and operations.

Store Assistance / Project Officer Assistance 1999 - 2000

Nigerdock Nigeria Plc, Apapa, Lagos State, Nigeria

●Compiled and Collated manufacturing record for constructions work.

●Originated a numbering system on quality documentation and transmitters

●Managed of document revision lifecycle (approval/sign off)

●Maintained Master deliverables register of projects documentation, including revision and non-revision copy status and distribution


B.Sc in Business Administration 2009

Lagos State University, Ojo, Lagos State, Nigeria

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