C: 416-***-**** firstname.lastname@example.org
Quality Assurance Manager/Quality Assurance Coordinator
An experienced Quality Assurance Manager with over 20 years of progressive experience in Quality Assurance and Business Analysis with strong theoretical and practical knowledge of Software Testing Methodologies, and Software Development Life Cycle (SDLC); deep expertise in Financial Industry; PCI Compliance Testing and Payment Verification; extensive experience of testing Billing Systems & Applications, Client Care, Client & Content Service Management (CSM), experience with Salesforce applications - Customer Relationship Management (CRM) software; extensive experience with testing SOAP and REST Web Services; working knowledge of Telecom and Retail (Supply Chain) applications; valuable experience in IT audit testing; working knowledge of testing Wi-Fi Access Protocols; planning and testing regular POS and self-checkout POS; valuable experience of building, organizing and leading Quality Centers of Excellence and QA Departments; strong knowledge in testing of Internet Applications (Apache, Tomcat, Websphere, Weblogic); proficient working with Waterfall, Agile (Scrum), and Mixed models used in software development processes; extensive experience of setting up, customizing, and administering different Test Management Systems (HP ALM, IBM Rational Quality Manager, JIRA, etc.), DevOps tools (Jenkins, Bamboo, Cruise Control) experience with different types of testing – unit, integration, system integration, E2E, UAT, BAT, FAT, performance, stress, load, security testing and others; experienced with Test Data Management (Data Encryption, Data Masking, Data Tokenization).
Operating Systems: OS/400, MacOS, UNIX (Linux, Solaris 8/9), Windows, Mobile OS (Apple iOS, Google Android, and Microsoft Windows Phone OS)
Software: MS Office (Excel, Access, Word, PP), MS Project, Visual Source Save, Star Office, Live Link, SharePoint
Test & Defect Management Systems: HP ALM, IBM Rational Quality Manager & ClearQuest, JIRA, Confluence; TCS Smart Test Manager
Hardware: Macintosh, IBM AS/400, Sun Ultra 10, IBM PC
Databases: MS Access, Oracle, DB2, Sybase, FoxPro, MS SQL Server
Automated Testing Tools: LoadRunner, QuickTestPro, WinRunner, Eggplant, Cucumber, Selenium
Programming languages: VBScript 5.0,6.0, Java, SQL, HTML, XML, Cobol, RPG, CL, Fortran
Oggetto Web, Moscow – Taganrog, Russia 2018 - present
Senior Consultant to CEO, Business Analysis & QA
Working with the company’s biggest clients and vendors on functional and business requirements; advising CEO and the company’s senior management on cost, resourcing needs, and other requirements for upcoming projects and initiatives; participating in the company’s senior management and projects’ steering committee’s meeting.
Established Oggetto’s QA Department; built QA processes for Agile Methodology; assessed and rebuilt Automation Framework for the company’s web-based applications; evaluated, acquired, and installed QA Automation Testing Tools for Functional and Non-Functional testing; participated in Vendors’ and Defects Management meetings.
BMO Bank of Montreal, Toronto 2013 – 2017
Managing Director & Senior Technology Officer, Online Banking for Businesses
Organized and managed QA Department for BMO’s Online Banking for businesses; created QA Methodology & QA Strategy for the department; was responsible for evaluation, acquisition, setup, customization, and administration of QA Test Management, Test Automation, and Data Management (Data Masking, Encryption, and Tokenization); managed QA team of 230+ FTEs & contractors (both onsite and offshore); responsible for sizing and budgeting of all QA activities for the Online Banking for Businesses including functional, non-functional, UAT and BAT testing using Waterfall, Agile, and mixed testing methodologies. Led OLBB department’s IT Audit testing evaluating the systems and processes in place that secure company data to ensure information-related controls and processes are working properly. Was responsible for the upgrade of HP ALM Test Management tool from version 11.5 to 12.53 (installation of the patches, migrating all HP ALM data from Test to Production Servers, adding and customizing HP ALM’s Sprinter Module); was responsible for building Automation Framework (Selenium, UFT 12.0, Eggplant); evaluated and implemented elements of Behavioral Driven Development (BDD).
Sears Canada Inc., Toronto, Ontario 2012 – 2013
QA Project Manager – MPAR JDA E3 Project (contract)
Led and coordinated all QA activities for the large JDA E3 implementation project; was responsible for sizing, and budgeting, resourcing all QA activities for the project; created Test Strategy and Test Planning for the project; coordinated results of QA testing with senior level stakeholders; was responsible for building Test Environments (ETL, Data Stage), and for creating Test Data; led and coordinated Test Bed Creation, Test Execution, Defects & Vendors Management for Integration, Functional, Performance, and UAT Testing; customized and administered HP QC Test Management tool as Test Cases Repository, Test Lab (Execution), and Defects Tracking for the Project; led, mentored, and supervised a team of 25 QA Analysts.
Canadian Tire, Toronto, Ontario 2011 – 2012
QA Program Manager – Loyalty Program (contract)
Led and coordinated QA Activities for different business areas of the CT Loyalty Program; hired, managed and supervisied a Team of 16 QA Analysts; was responsible for creating Test Strategy, Test Planning & Execution, Defects and Vendors Managements for Loyalty Program (Finance, Billing Systems, CRM, POS, etc.); guided and facilitated UAT testing: was fully responsible for CT Credit Cards Testing in cooperation with CT Financial Services (CTFS)
Rexall Pharmaceutical, Mississauga, Ontario 2010 – 2011
QA Project Manager/Coordinator, (contract)
Led and coordinated all QA activities related to Night Rider Project (Self-Replenishment Supply Chain project); managed and supervised a team of 25 QA Analysts; was responsible for Test Processes, Test Methodologies & Practices; created Test Strategy, Test Planning and Resources Scheduling fro the project; coordinated Test Execution & Defect Management processes; led Defect Triage meetings; evaluated, purchased, set up & customized QA Test Management and Automated Testing tools for the project’s needs (TCS SmartTest Manager); budgeted and resourced all QA Activities for the multi-million $’ project.
Publicmobile Inc., Toronto, Ontario 2009 - 2010
QA Project Manager/Coordinator, (contract)
Hired & Led a team of 15 QA Analysts; was responsible for Business Analysis, Test Processes, Test Methodologies, and Practices; created Business Cases, Test Strategy & Test Planning for the company’s launch project including all aspects of QAT and UAT; was responsible for budgeting QAT and UAT activities, hiring QA and BA resources; led QA Team Leads’ & and QA Department’s meetings; was responsible for Test Cases Creation, Test Execution, Vendors and Defect Management.
Hudson’s Bay Inc., Toronto, Ontario 2008 – 2009
Managing Director, QCoE
Was fully responsible for building HBC’s Quality Centre of Excellence (QCoE) from scratch; led HBC’s IT group responsible for evaluation of Enterprise Resource Planning (ERP) Software evaluation, its implementation, and IT Personnel’s training (E2 ERP Software, Intuitive MFG Software, Client Care Software); built QA Methodology & QA Strategy for QCoE; created Methodological Aspects & Criteria for Functional, Non-Functional (Performance, Load), and UAT Testing; initiated and implemented building of dedicated Performance Test Environment; determined projects’ timelines, budget, and resources scheduling from QA perspective; was responsible for hiring of new full-time managers, leads, and QA consultants for QCoE; managed and led various QA teams both on-site and offshore; ran QCoE’s and QA Managers’ meetings on weekly basis; was responsible for testing of all lines of HBC’s business: WMS (Warehouse Management System), Data Warehouse Testing, RMS (Retail Management System), Precision Retail, e-Retail, Transportation, POS, PCI Compliance – Credit Cards Industry; led WMS Implementation process (Manhattan software); implemented WMS solutions for new customers (Manhattan) including process design, functional configuration, project timelines, users, etc.; managed communications with 3d party logistics; managed team of 275 QA analysts (both on-site and off-shore).
Loblaw Companies Limited (LCL), Brampton, Ontario 2008 Senior QA Manager, (contract)
Built LCL’s Quality Centre of Excellence (QCoE) from scratch; created QA Methodologies and QA Strategies; designed and implemented Functional, Non-Functional (Performance), and UAT Testing for major company’s applications; analyzed and verified results of Load, Stress, and Endurance (Soak) Testing implemented by QCoE; determined projects’ timelines, budget, and resources scheduling from QA perspective; evaluated advantages of using offshore QA resources for various IT projects; managed and led QA teams both on-site & off-shore for POS and WMS projects; created and approved Testing Documentation (Test Strategy, Test plan, Test Scenarios); established and led a team of 208 QA consultants (onsite – offshore model)
Rogers Telecom Inc., Brampton, Ontario 2005 – 2008 QA Department Manager
Led QA Department of 160+ QA Analysts (both on-site & off-shore); was fully responsible for the quality of Landline, DSL Internet, and Cable – related products and applications (including provisioning, billing, CRM applications testing) delivered in timely manner; determined projects’ timelines, budget and resourcing scheduling from QAT and UAT perspectives; ran Test Execution, Defect Management Status meetings, QA Leads and QA Department’s meetings; managed both on-site and off-shore QA resources on projects’ basis; was a part of Change Management/Release Management Committee; was responsible for hiring new full-time employees and consultants for the Department; evaluated personal development of the direct reports FTEs.
Telus Mobility, Toronto, Ontario 2002 – 2005 QA Team Manager
Was responsible for Process Improvement and Automated Testing for Telus Mobility QA Department; created and implemented strategies for Performance and Stress Testing for al major company’s applications using Mercury Interactive’s LoadRuner; built a library of test scripts for automated regression testing of the company’s core applications using Mercury Interactive’s WinRunner 8.0 and QTP; led major Telus Mobility’s projects as QA Prime; was responsible for QA team of 25 QA analysts and system testers; created risk assessments and scope of projects from QA perspective.
724 Solutions Inc., Toronto, Ontario 2001 – 2002 QA Consultant/Sr. Business Analyst
Organized and implemented Quality Assurance Process for the Professional Services group; organized and led Mobile Device Testing group; implemented business analysis for customization projects; was responsible for the entire QA Process starting from preparation of Testing Documentation Unit Testing, Functional Regression and Stress Testing; automated the entire Testing Process using Test Director 6.0 & WinRunner 6.0; worked with the company’s clients on Business Functioning for customization; designed and implemented User Acceptance Testing for different company’s clients.
Valadeo Technologies, Toronto, Ontario 2000 – 2001 QA Department Manager
Organized and led three company’s departments: QA department, Technical Support, and Installation Departments; was responsible for the quality of the products and their releases; coordinated communications of these three mentioned above departments with the development and marketing teams; verified and approved QA Testing Documentation.
Flonetwork Inc., Toronto, Ontario 1998 – 2000 QA Department Manager
Built, organized, and led QA Department; created QAT and UAT Strategy, designed test plans, created test scenarios and test cases (Mercury Test Director 5.0); created and executed automated tests, and analyzes test results (WinRunner 6.0); identified software and hardware issues, and verified their correctness and accuracy
EDUCATION AND CERTIFICATIONS
Ph.D. – Social Psychology
Leningrad State University, St. Petersburg, Russia
Master’s – Radio-electronic Engineering & Computer Science Radio-Engineering Institute, Taganrog Russia
Programming – Visual Basic, Cobol, C++ PCI
Sega College, Haifa, Israel – Diploma
Quality Assurance – QA Methodologies
Technical University, Haifa, Israel - Diploma
Quality Assurance – Project Management in QA
Seneca College, Toronto, Canada – Diploma
Certified Manager of Software Quality (CMSQ)
The Quality Assurance Global Institute, QAI Canada, Toronto, Canada