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Customer Service Sales

Bangalore, Karnataka, India
November 02, 2018

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Career profile

Enthusiastically seeking a challenging and leading position in a demanding and task oriented organization, which would allow me to utilize my abilities and proficiency in a business development organization

Core competencies

Customer Service: Interacts in a professional and courteous manner, Anticipates and meets customer needs in all situations,

Establishes productive and professional relationships with internal and external customers.

Communication Skills : Values keeping self and others informed; Ability to clearly and articulately convey information in a casual or formal situation, Demonstrates excellent customer service skills in situations requiring a balance of patience and persistence in determining the customers' needs, directing the customers appropriately and using discretion when listening to sensitive information.

Technical/Computer/Office Skills : Proficient on current computer systems/programs; maintains and manages pertinent information; creates documents, spreadsheets and other related documents; Knowledge and experience working with Microsoft Office (Excel, Word, and PowerPoint).

Professional experience

KOSMIC (India)

From: Feb 2011– Oct 2012

Designation: Customer service agent.

Responsibilities and Roles

Attending to all the incoming calls from pan India.

Promote current offers of the same brand.

Conduct customer satisfaction surveys.

Divert the call to the billing and information department.

Assist the new agents to deal with the end users.

Al-Musbah (Saudi Arabia)

From: Dec 2012 - May 2015

Designation: Customer Executive/ Sales .

Responsibilities and Roles

Record sales and order information and report the same to the sales department.

Maintains quality service by establishing and enforcing organization standards

Review their own performance and aim at exceeding their targets.

Maintaining accurate records.

Reviewing sales performance.

Stock checking, Allocating staff members.

Co-ordinating with ware house regarding availability and damaged products.

United Electronics Ltd. (Muscat-Oman)

From: Aug 2015 - Nov 2016

Designation: Warehouse Co-ordinator.

Responsibilities and Roles

Picks-up product by monitoring production, loading and moving product.

Stores product by designating storage areas; adjusting storage areas according to production and shipping requirements, updating location database.

Prepares product for shipment by verifying location, directing movement to staging area, resolving problems.

Verifies product inventory reports by comparing logs and reports, adjusting entries.

Documents actions by completing forms, reports, logs, and records; maintaining databases.

Monitors inventory by completing counts as required.

Accomplishes distribution and organization mission by completing related results as needed.


From: NOV 2016 - TILL DATE

Designation:Branch Supervisor

Responsibilities and Roles

Initiating new programs and implementing policies efficiently.

Efficient in documentation in order to report the managing authorities.

Managing unexpected situations that may arise due to negligence of employees or even naturally.

Instructing the staff and lead them towards the path of professional excellence.

Preparing various documents on a regular basis such as purchasing & delivering documents, sales invoice, PO invoice.

Managing store inventory for every six months.

Ensuring customer care is top priority and training staff for reaching the target of the particular month.

Academic qualification

Diploma – Accounting Package – Computer Applications.

S.S.L.C - Karnataka Syllabus – From Aditya English high school – Bangalore.


“I hereby declare that the above information’s are true to best of my knowledge.”

Personal Profile


D O B: 20th June 1991

Nationality: Indian

Marital Status: Single

Languages: Fluent in English, Hindi, Urdu, Arabic.

Computer: Basics in Computer.


à Excellent customer service oriented

à Self motivated

à Adaptable to new changes

à Quick Learner


à Listening to Music

à Interesting in new Challenges.

For Communication

MOBILE: 966-***-****

Passport No.

à K1594561

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