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Technical Writer Training

Washington, District of Columbia, United States
November 02, 2018

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Two years’ experience as a software tester, with a concentration on smoke, regression and system testing using both methods manual and automated. Fourteen years' of experience as a technical writer/editor, approximately 10 years' working with configuration management and quality assurance, 10 years' experience with requirements review/analysis and proposal development. Over 22 years' of experience as a technical trainer, with four years of experience with distance learning training. As a technical writer/editor, I have experience in writing technical reference manuals (including software development lifecycle (SDLC) documents), architectural documents, user and training manuals, program documentation, and operational process and procedural documents including: generating technical content for internal and end user documentation; aiding in the preparation of business and functional requirements and test scripts relating to QA applications; and generating and building product technical documentation from a development team's functional documents.


Superlative Technologies / Senior Tester July 2016 - Present

Duties include developing test cases and implementing the test cases to test a suite of transportation business tools. I create and execute test plans, test cases, and test reports. I record defects using various tracking systems/methods. I identify tests that are appropriate for automation and write the test steps for the Test Complete application. Other duties include compiling process documents capturing detail descriptions of various task and facilitating strategic before and after reviews of all applications tested.

Unisys Corporation / Senior Technical Writer/Trainer Sept 2005 – June 2016

Provided documentation and training support remotely for a robust suite of applications. Coordinated scheduling for and conducted the training sessions (webinars). Developed and modified application training materials, including exercises, for new releases. Documented defects for testers using JIRA. Prepared and delivered required project documentation, including software version description documents, database design descriptions, standard operating procedures (SOP) and checklists. Designed training labs. Documented a core set of services that were integrated with a Service Now enterprise cloud platform. Worked with developers to create process and procedure documentation as part of Software Development Life Cycle (SDLC) following both Waterfall and Agile methodologies.

Preferred Systems Solutions, Inc. / Technical Writer Mar 2005 - Sept 2005

Wrote and maintained highly technical documents that describe the functionality of a custom database application designed to contain individual health records; edited user and installations guides, manuals, test procedures, test scenarios, training documents and usability plans for applications being developed; performed test scenarios on an existing health records application and documented the results.

Willa M. Neal Consulting Services / Technical Writer/Trainer Nov 2004 - Feb 2005

Provided Microsoft Outlook training in support of Department of Transportation (DOT) agency migration to Outlook; developed training and reference materials; provided post-training workshops.

Sysnet America Incorporated / Technical Writer/Trainer Feb 2003 - Jul 2004

Prepared and reviewed program documents including statements of work (SOW's) and requests for proposal (RFP's); edited SOWs, analyzed RFPs for editorial requirements; attended planning and/or coordination meetings to gather customer requirements and translated both business and technical requirements into required deliverables; developed training materials for and delivered training in WordPerfect and the Microsoft Suite (Outlook, Word, Excel, PowerPoint, Access and Project) for small offices and banks.

CSC (DynCorp Inc.) / Senior Technical Writer/Trainer Mar 1998 - Jan 2003

Developed training materials for and presented training Microsoft Word, Excel, Outlook, PowerPoint and Access to all levels of DOT Federal Transit Administration (FTA) organization; gathered information from software and hardware technicians regarding system requirements and home computer software installation; designed and developed telecommuting instructions; edited computer security manuals, policy and procedure documents, and other FTA documents, including Technology Business Plan and the Standard Operating Procedures Manual.


Marshall University, Huntington, WV, Master of Arts, Secondary Education

Bluefield State College, Bluefield, WV, Bachelor of Science, Secondary Education


Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access, Outlook, Project) and SharePoint,


Background Investigation, 2015 DoD Secret Clearance, 2011 MBI Census, 2007 MBI Internal Revenue Service, 2005

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