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Aministrative Assistance/ Receptionist/ Customer Relations

Gatineau, Quebec, Canada
November 02, 2018

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Multilingual tourism professional with more than 15 years of experience in direct customer contact and administration. Strong written and oral communication skills. Fluent in English, German, Italian, French and Spanish, basic knowledge in Dutch. Friendly and dependable with strong interpersonal skills. Strong team player and supportive leader. Ability to multitask, meet deadlines and work effectively under pressure. Quick learner. Committed to confidentiality, quality, people, processes and policies. Valid Canadian work permit. o Highly experienced in

customer relations

o Problem solving skills

o Event management

o Intercultural Experience

o Advanced language skills

o Office management

o Translation & Interpreting

o Ability to make formal


o Contracting of suppliers

o Budgeting & invoicing

o Quality monitoring

o Coordination

o Team leadership

o Hiring & training of staff

o Sustainability Management

o Safety & Security Training

Computer Skills: Proficient in Word, PowerPoint, Excel, Internet, Outlook, Editing & Formatting EDUCATION

Bachelor of Arts in International Tourism and Event Management 08/2011 – 10/2012 Best Sabel University of Applied Sciences, Berlin (Germany)

(Business Administration based studies with focus on International Tourism) Major subjects: Destination management & Sustainable Carrier Management International Tourism Assistant (vocational business training) 08/2002 – 06/2004 Best Sabel Berufsfachschule für Wirtschaft und Technik, Freital (Germany)

(College for economics and technology)Main subjects: economy, marketing, business administration, accounting, geography and languages with focus on international tourism WORK EXPERIENCE

Customer Relationship Functions

o Complaint Handling

o Executed Reception functions

o Guest handling on cruise ships and in cruise ports o Organized & enrolled entertainment activities for children & adults Communication Functions

o Held informative meetings for up to 1000 people; made announcements via public address system o Interpreted in various languages; created, edited & translated informative written material for customers o Mediated between customers and service providers Sales Functions

o Sold shore excursions to cruise ship guests

o Advertised & sold general on board services to cruise ship guests o Coordinated & executed retail sales including inventory of items Katja Mueller

+1-343-***-**-** / Operational Functions

o Organized, lead & coordinated ground handling operations in cruise ports o Contracted suppliers & staff; budgeted & negotiated prices o Planned, organized, & monitored enrolment of shore excursions for cruise ship companies & agencies as well as tours for language students

o Monitored & assured quality standards; executed safety & security tasks Administrative Functions

o Typed letters, proof read, edited; created brochures and promotional documents; Translated documents o Processed mails/ e-mails on a daily basis; photocopied & filed documents o Invoiced & wrote reports; inventory of material

o Registered conference participants

Team Leadership Functions

o Hired & trained staff; created work schedules; supervised staff o Supervisor for ground handling operations in cruise ports o Acted as department head Cruise Management/ Entertainment on board of river cruise ships WORK H I STORY

Sales Assistant 10/2018 – 10/2018

5ième Saison, Québec City (Canada)

Language instructor (contract) 07/2018 – 08/2018

German Language School, Ottawa (Canada)

Interpreter (freelancer) 05/2018 – 08/ 2018

MCIS Language Solutions, Ottawa (Canada)

Teacher Assistant 05/2018 – 07/2018

German Language School, Ottawa (Canada)

Registration Clerk (contract) 04/2018 – 04/2018

National Airlines Council of Canada (via Excel HR), Ottawa (Canada) Ground Handling/ Shore Excursion Agent 03/2017 – 12/2017 PWL Port Services GmbH & Co. KG, Hamburg (Germany) Cruise Manager on board of various river cruise ships 03/2016 – 09/2016 A-Rosa Flussschiff GmbH, Rostock (Germany)

International Hostess on cruise ships 05/2007 – 08/2015 Costa Cruises, Genoa (Italy)

Cruise Staff/ Entertainer on board of various ships and itineraries 01/2007 – 05/2007 Costa Cruises, Genoa (Italy) 11/2004 – 10/2005

Assistant Cruise Manager 03/2006 – 11/2006

Viking River Cruises AG, Basel (Switzerland)

International Projects Coordinator/ Excursion Manager 06/2004 – 09/2004

(in Bournemouth/ United Kingdom)

Offaehrte e.v./ International Projects GmbH, Bremen (Germany) Internship in Public Relations and Entertainment 05/2003 – 08/2003 Hoteles Isla Bonita, Costa Adeje/ Tenerife (Spain) Katja Mueller

+1-343-***-**-** /

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