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Customer Service Assistant

Roosevelt, New York, United States
November 02, 2018

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Brooklyn, NYC 901-***-****

Professional Four years of programming experience. Ten years of customer service Summary: experience. Graduate from the University of Memphis with a Bachelor of Science in Computer Science.

Experience: Product Engineer, Dahua Technology USA Inc., Irvine, CA; November 2015- current

Update & Maintain

Wordpress Development for one of their subsidiary company

Hardware testing/support including but not limited to NVRs, DVRs, IP Cameras, and Analog Cameras via salesforce.

Worked with a team to improve the usage and information of their products on dahuawiki.

Product and price analysis.

Research Assistant, University of Memphis Center for Information Assurance under Dr. Dasgupta; Memphis, TN, May 2015 – Present.

Researched Authentication & add findings to Articulate Storyline. Technical Assistant, University of Memphis Information Technology Systems Service Desk; Memphis, TN; May 2013 – May 2015.

Assist users with troubleshooting UofM services including elearn, umdrive, portal, etc. via Helpdesk using SupportSuite. Computer Science Learning Center Assistant, University of Memphis, Memphis CS Department, TN; September 2014 – May 2015

Helping students with coursework and checking for coding errors. Academic Project: CS II: Implemented a calculator that can evaluate infix expressions such as mod and power using Java.

Technical Skills: Java, Linux, C++, Python, Ren’Py, Ruby on rails, MySQL & others. Languages: English and Mandarin Chinese.

Education: B.S in College of arts and sciences: Computer Science GPA 3.26; The University of Memphis, 3720 Alumni Avenue, Memphis, TN Honors: Recipient of Hope Scholarship, Fall 2010-present; Dean’s List. Website: .

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