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Customer Service Care

Location:
Toa Payoh, 310490, Singapore
Posted:
November 02, 2018

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Resume:

PERSONAL IDENTIFICATION

Name: OBIRRAH OJONG EPSE NWABOH MARIE

Email: ac7k5e@r.postjobfree.com

Born on 20/02/1991

Nationality: CAMEROONIAN

Status: Married

Phone Number: +974-********

Name of husband: IDUM ANDREW NWABOH

Present address: ac7k5e@r.postjobfree.com

Permanent address: DOHA Qatar

Contact: +974********

SUMMARY

A professional customer service agent with 6 years working experience in telecommunication company, good standard of spoken and written English language skills.

CAREER OBJECTIVE

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 6 years’ experience can improve the customer satisfaction.

SKILLS

Highly proficient in handling customer care services

Ability to adapt to new processes within limited time frame

Ability to deal professionally with a number of external and internal customers

Organizational skills and customer service orientation.

Adaptability and ability to work under pressure.

Self-motivator and ability to work in a fast paced work environment

Excellent time management and organizational skills

Persuasive, emphatic with good problem solving skills

Working Experience:

COMPTEL BUEA CAMEROON (Telecommunications Company),

FEBRUARY 2011- APRIL 2014

Position held: customer service arena.

RESPONSIBILITIES

Answer calls and respond to customer requests professionally.

Handle and resolve customers' complaints.

Provide customers with product and services information.

Follow-up on customer inquiries not immediately resolved.

Identify and escalate priority issues.

Refer grievances to designated departments for investigation.

Research required information using available resources.

Obtain possible customer leads.

Attract potential customers by answering product and services questions, suggesting information about other products and services.

Caross selling and up selling company product and services Achieved call center metrics and constantly met and exceeded targets.

Lagos International Airport Nigeria,

June 2014- August 2018

Position held: customer service arena.

RESPONSIBILITIES

Welcome passengers as they approach the check in counter and ask for their ticket information

Inquire into their seating preferences and process and print their boarding passes

Issue labels for hand luggage and ensure that booked luggage is also properly labeled

Provide passengers with information on their flights including flight numbers and departure and arrival times

Weigh bags and ensure that any excess weight charges are communicated to passengers and collected before placing bags on the booking conveyor belt

Attend to telephone call regarding available seats and flights and perform online bookings

Check passengers’ travel documents such as passports to ensure that they are catching the correct flight

Assist passengers, especially the elderly, children and those with special needs in boarding planes by providing them with physical and logistic help

Provide support to first-time travelers by leading them through immigration and customs processes

Assist passengers who may have missed connecting flights by arranging to have them board alternate flights

11). Issue meal vouchers to passengers of cancelled or delayed flights and provide them with information on how to redeem them

Handle passengers complaints by following company rules and with the aim of satisfying both protocol and passengers

Assisted airport patrons in finding various airport facilities and finding the gates they were to use to board their planes.

EDUCATIONAL INFORMATION

SCHOOLS ATTENTED

CERTIFICATE OBTAINED

NO

1

Government School AFAB MAMFE

First School Leaving Certificate

2

Enochong Memorial College Mamfe

G.C.E. O/L

3

Progressive Comprehensive High

G.C.E. A/L

School Mankon Bamenda

4

University of Buea Cameroon.

Bachelor degree

LANGUAGE: English-Excellent French – Average

HOBBIES: Music/Drama/Sports



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