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Customer Service Contact Details

Location:
Pretoria, Gauteng, South Africa
Salary:
6700
Posted:
November 02, 2018

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Resume:

RESUME FOR Ms RAMBAU CINDY

*** ********* *******

Park Town

PRETORIA

0001

Contact me on 060*******

Objective

To apply for any suitable position

Education

Institution: HERMAN TECHNICAL HIGH

Qualifications: Matric

Year: 2007

Institution: IMM SCHOOL OF MARKETING

Qualifications: Diploma in Marketing and Office Administration Year Obtained: To be completed in 2018,

Work Experience

Company: MAXLAW FINANCIAL LEGAL

Position held: Customer legal advisor/consultant

Sector: Legal

Core Responsibilities

Bad credit report

Debt restructuring

Legal advice hotline

Clearing blacklisted names and slow payers

Company: FIRST NATIONAL BANK

Position held: KYC Office Administrator

Sector: Banking

Core Responsibilities

:

~ Forwards information by receiving and distributing communications; collecting and mailing

correspondence; copying information.

~Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing

and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

~Maintains office schedule by picking-up and delivering items

~Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming

customer orders; keeping customers informed of order status.

~Updates job knowledge by participating in educational opportunities. Other additional duties included

~Data Capturing

~Linking accounts

~Documents screening

~Fixing pending accounts

~Amending missing documents

~Freezing accounts that are not FICA compliant

~Unfreezing accounts that are FICA compliant

~Kyc and validation of client profiles

~Online banking verification process

~Ensuring account compliance with FICA act

~Customer contact requesting outstanding documents

~Updating customer details

~Making outbound calls requesting for FICA documents

~Dealing with private wealth accounts, MRB and Investec

~Taking inbound calls assisting customers with FICA documents

~Sending emails and SMS notifications regarding FICA documents Year: On-going since Jan 2016

Company: PRICE WATER COOPERS HOUSE

Position held: Data Capturer

Department: Accounts

Core Responsibilities:

~ Data capturing

~Going through scanned images selecting the wanted items for investing team

~Answering calls

~Assist and prepare boardrooms for meetings

Year: 2016 Feb 01- 2016 Feb 27 (1 month)

Company: DELLOITE & TORCHE

Position held: Data capturer

Department: Accounts

Core Responsibilities:

~ Data capturing a special project for Letsema leaner ships before audit.

~ Researching correct addresses via internet and as well validating identity numbers.

~ Double checking that all pages are initialled and signed by supervisor

~General Office admin

Year: 2016 Jan- 2016 Jan (1 Month Fixed contract)

Company: STANDARD BANK OF SOUTH AFRICA

Position held: Front Desk Teller & Customer Services Department: Banking

Core Responsibilities:

~ Recordkeeping - Responsible for maintaining office filing and recordkeeping systems; enters, edits, and

retrieves data; processes forms such as expenditure claims, employee time sheets, deposit forms, courier

distribution logs, mandated cost reports, purchase requisitions and online supply orders; maintains

databases, records, confidential files and other related information for department needs.

~ Document Preparation - Produces letters, memos, spreadsheets, and agendas from straight copy, rough

draft, or oral instructions; completes forms, requisitions and other documents; submits print requests;

prepares pamphlets, flyers, manuals, and handbooks; proofreads assignments for accuracy and

completeness. Communication/Customer Service

~ Answers and routes telephone calls; conveys information both orally and in writing; directs clients to

appropriate resources; acts as office receptionist greeting and directing visitors; schedules and coordinates

meetings for supervisor; provides materials, and initiates requests for information when required.

~ Staff Support - Coordinates and prepares for meetings and special events by assisting with registrations,

payments, and confirmation, reserving rooms, and arranging for refreshments and necessary equipment;

duplicates, sorts and distributes various documents; prepares bulk mailings; maintains departmental

calendars; coordinates and confirms conference room reservation schedules; sends, receives and

distributes faxes and e-mail; sorts, distributes, and redirects mail; maintains inventory of office supplies

and orders as necessary; operates standard office equipment. Other additional duties included

~ Attends to cheque encashment, plus plan withdrawals etc., according to laid -down procedure as

stipulated in group reference guide (GRG).

~ Attends to change transaction.

~ Accept cheques or cash deposits, according to laid down procedures as stipulated in GRG.

~ Ensures that all items cashed are within laid down limits and refers all transaction exceeding limits to

the appropriate area for authorization.

~ Ensure that cheques included in deposits are checked in terms of Duty of care obligations.

Year: 05 Jan 2015 – 27 Nov 2015 (11 months)

Company: FIRST NATIONAL BANK

Position held: Accounting Clerk/ Office Administrator Department: Banking

Core Responsibilities

~Answering calls

~Filing

~Preparing meeting packs

~Manage supervisor’s diary

Other responsibilities included :

~ Data Capturing

~Client's Account validation

~Reconciling the receipts of money collected with bank statement

~Recording and reporting of any outstanding payments

~Assisting clients with queries

~Handling debtors’ accounts

Year: 2014 Jan 06- 2014 Aug 29 (09 Months)

Company: METROPOLITAN LIFE

Position held: Sales Consultant/Customer Service

Responsibilities:

~ Data Capturing

~Assisting clients with funeral policies and responding to clients phone calls

~Updating the stats on how many funeral claims were made and settled

~Verifying the bank details of the beneficiaries for funeral payments

~Client's Account validation

~Recalling claims and updating profiles

~Recording and reporting of any outstanding payments

~Assisting clients with queries and as well selling policies Year: Jan 05, 2012 – 20 Dec 2013

Personal Details

Name: Ms. Rambau Cindy

Gender: Female

Race Group: Black

Health: Good

Marital Status: Not Married

ID no: 900**********

Date of birth: 30 / 01 / 1990

Nationality: South African

Home Language: Tshivenda

Driver’s License: Code 10

Criminal Offence: None

Contact detail: 060*******

References

1. Name: Mr. Murray Van Tonder

Institution: -PWC

Position: Supervisor

Contact Details: 012-***-****

2. Name : Ms. Dimmpho Madiba

Institution: Standard Bank

Position: -Team leader

Contact Details: 012-***-****/073*******

3. Name : Ms. Muano Sandra

Institution: PFA

Position: Junior Adjudicator

Contact Details: 012*******/079*******

4. Name: Mr. Andrian Caley

Institution: First National Bank

Position: Team leader

Contact Details: 082*******

Email: ac7k53@r.postjobfree.com

5. Name : Ms Vawda Keithen

Institution: First National Bank

Contact Details : 076*******

Email: ac7k53@r.postjobfree.com

6. Name: Fhatuwani Vincent

Institution: James Hall Museum

Position: Heritage Manager

Contact Details: 084-***-****

Email: ac7k53@r.postjobfree.com



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