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HR Specialist / Executive Assistant

Location:
Ottawa, Ontario, Canada
Salary:
50000
Posted:
November 02, 2018

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Resume:

Kyle Robinson

*-**** **** ****

Orleans, ON K*A 0C2

ac7k4j@r.postjobfree.com

613-***-****

WORK EXPERIENCE

Account Manager

Talentcor (A Division of Design Group Staffing Inc.)

Ottawa, ON

February 2018 – Present

Develop lasting relationships with clients in both the private sector and within the Federal Government.

Work with senior level clients to provide them with advice and guidance pertaining to their current and future staffing requirements.

Negotiate and prepare contracts.

Drive sales to elevate profits for Ottawa Branch.

Answer to Requests for Proposals and Requests for Availability based on the Standing Offer and Supply Arrangement vehicles.

Worked as a positive team member of a group of Staffing Specialists and Recruiters.

Conducted preliminary checks related to security as the ACSO.

Ensure current knowledge on trending sales and recruitment processes.

Provide guidance and advice to job seekers.

Ensured proper follow up on all HR processes.

Assign resources to both temporary and permanent work placements.

Manage payroll issues for temp employees, freelance consultants and limited consultants.

Provide training to peers related to customer service and private sector relationship building.

Review resumes to match potential candidates to client requirements.

Conduct interviews by phone and in person.

Administered required skills testing with potential candidates.

Perform reference checks on proposed candidates.

Create processes for administrative processes and documentation related to clearances and contracts.

Planned, coordinated and implemented Open House events.

Provided advice to clients related to Open House events ensuring that they came with all information and documentation.

Staffing Specialist

ArTemp Personnel Services Inc.

Ottawa, ON

August 2016 – January 2018 (18 months)

Develop lasting relationships with clients in both the private sector and within the Federal Government.

Work with senior level clients to provide them with advice and guidance pertaining to their current and future staffing requirements.

Negotiate and prepare contracts.

Drive sales to elevate profits for Ottawa Branch.

Answer to Requests for Proposals and Requests for Availability based on the Standing Offer and Supply Arrangement vehicles.

Worked as a positive team member of a group of Staffing Specialists and Recruiters.

Conducted preliminary checks related to security as the ACSO.

Ensure current knowledge on trending sales and recruitment processes.

Provide guidance and advice to job seekers.

Ensured proper follow up on all HR processes.

Assign resources to both temporary and permanent work placements.

Manage payroll issues for temp employees, freelance consultants and limited consultants.

Provide training to peers related to customer service and private sector relationship building.

Review resumes to match potential candidates to client requirements.

Conduct interviews by phone and in person.

Administered required skills testing with potential candidates.

Perform reference checks on proposed candidates.

Create processes for administrative processes and documentation related to clearances and contracts.

Planned, coordinated and implemented Open House events.

Provided advice to Artemp clients related to Open House events ensuring that they came with all information and documentation.

Customer Service and Sales Consultant

Rogers Communications Call Centre

Ottawa, ON

February 2015 – July 2016 (18 months)

Working with Windows XP & Windows 7 applications and operating systems; specifically, Word, Excel & Outlook.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures.

Connecting and building rapport with a variety of customers by actively listening to customers, asking the right questions and offering solutions (products and services) which cater to customer needs.

Delivering reliable solutions to customers with a sense of urgency and sound judgment.

Driving the sale of Rogers's products and services by consistently meeting/exceeding individual sales targets.

Completing accurate transactions in a timely manner.

Incorporating feedback on a regular basis, to improve personal and professional development.

Working in a structured and goal-oriented environment (sales, call duration, quality, and customer retention).

Embracing change in a fast-paced, performance driven team environment.

Office Payroll Manager & Alternate Company Security Officer (ACSO)

MaxSys Staffing & Consulting

Ottawa, ON

February 2014 – January 2015 (12 months)

Mr. Robinson played a key support role at Maxsys Staffing and Consulting. His work encompasses multiple critical-to-business responsibilities including:

Working with Windows XP & Windows 7 applications and operating systems; specifically, Word, Excel & Outlook.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures.

Receipt and verification of weekly time sheets from approximately 200 contract resources.

Processing weekly payroll based on contractor time sheets for the Maxsys Group of companies (MaxSys, Spirit and GSI).

Reviewing and updating Maxsys' Client Relationship Management candidate files for ISO compliancy (Humanis & Searchware Databases).

Generating weekly billing rates for all agencies listed on PWGSC's Temporary Help Services procurement vehicle for use by Maxsys Directors, Managers, and Recruiters.

Planning and executing professional development and client and staff social events.

Working closely with the Accredited C Security Officer (ACSO) to verify security clearance applications

Transferring records from legacy CRM database to current CRM.

Records Management & Data Entry Clerk

Library and Archives Canada

Ottawa, ON

September 2012 – January 2014 (17 months)

Working with Windows XP & Windows 7 applications and operating systems; specifically, Word, Excel & Outlook and experience using federal government centralized pay systems.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures and destructing files by transferring to LAC.

Transcribing handwritten documents into Excel for Transportation Safety Board of Canada and Métis Indian land claims.

Entering data from various sources and formats into an electronic computer according to pre-defined formats in a central registry environment.

Tracked Archival documents/content for the military using RDIMS.

Verifying data entry by checking printouts for errors and correcting as required.

Assisting in data collection and compilation.

Identifying, labelling and storing diskettes, disks and tapes.

Organizing data according to user requirements.

Filing or routing source documents after entry.

Recorded and verified data from a variety of non-complex and complex sources.

Reviewed and updated database records in Excel spreadsheets.

Linked digital images to archival descriptions for various Government of Canada departments.

Records Management & Accounting Clerk

Department of National Defence

Ottawa, ON

May 2012 – August 2012 (4 months)

Working with Windows XP & Windows 7 applications and operating systems; specifically, Word, Excel & Outlook and experience using federal government centralized pay systems.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures.

Non- Public Funds (NPF): Accounts Payable & Accounts Receivable using ABBY.

Member Clear-Outs: Processed all paper work for member transfers.

Prepared financial month-end reports for Canadian Forces Support Unit Ottawa CFSU (O) Maintained financial records for Mess Halls, resolved all accounting issues with Mess Management Teams Used SAP to verify travel documents and claims for final approval.

Worked with Claims X policy & Financial Administration Act (FAA).

Followed Government of Canada records management policies & procedures.

Worked with Delegation of Authorities & expenditure management policies and procedures.

Prepared documents for archives.

Records Management & Financial Clerk

Industry Canada

Ottawa, ON

January 2011 – April 2012 (16 months)

Working with Windows XP & Windows 7 applications and operating systems; specifically, Word, Excel & Outlook and experience using federal government centralized pay systems.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures and destructing files by transferring to LAC.

Processed client payments for annual Radio Licensing renewals (using ORACLE).

Balanced end of day transactions more than $1,000,000.00.

Student Leadership Program Coordinator

Memorial University of Newfoundland

St. John's, NL

September 2003 – December 2012 (112 months)

Mr. Robinson was a highly successful Leadership Program Coordinator to thousands of students, faculty and staff during this assignment. He focused on developing proactive learning strategies and designed and created course curriculum & timetables. Mr. Robinson also conceptualized, created and implemented a student orientation program which exponentially increased enrolment from 200 to over 3000 students during his first year in this role. He advocated for students, faculty and staff of all ethnic backgrounds, worked with the LGBTQ community, as well as individuals with disabilities to ensure inclusivity.

Mr. Robinson employed deep intellectual and cultural curiosity as well as cultural sensitivity in his work throughout this extremely productive engagement.

Mr. Robinson worked under the direction of the Dean of Student Affairs and Services to conceptualize, design and implement numerous student leadership programs to ensure that all elements of the work plan were completed to allow for all programs to run smoothly.

Mr. Robinson managed all student leadership programs (student orientation, peer counselling and LGBTQ programming) as their Program Coordinator. This included being on campus for various programs and leading numerous Advisory Committee meetings. The focus was to successfully implement a racially and ethnically diverse, anti-ageist, gender-varied, economically-mixed and multi-abled environment to ensure that all individuals reached their full potentials.

Hired, trained, and supervised program volunteers.

Planned, facilitated, and delivered volunteer orientation.

Developed and maintained professional working relationships with students, staff, volunteers, parents, community officials, and all other stakeholders.

Lead the development of all program schedules and oversaw the Student Leaders in developing programming.

Oversaw the program budget.

Ensured compliance with the Office of Student Affairs and Development and Memorial University of Newfoundland.

Ensured that all relevant plans, evaluations and reports were reviewed, updated, and completed on time.

Oversaw daily operations of programs in accordance with Memorial University of Newfoundland standards, Student Affairs and Development policies and procedures, and all relevant legislation.

Ensured the development, implementation, and regular review of program policies and procedures to ensure compliance with professional standards, health and safety, insurance requirements, and best practices.

In collaboration with the student leaders, built progressive, upbeat and dynamic work climates and team cultures at Memorial University of Newfoundland that attracted, retained and motivated a diverse complement of paid and volunteer staff and community partners.

Supported the Dean of Student Affairs and Services in developing and implementing annual and strategic organizational goals and work plans, as well as performance monitoring systems, to fulfill the mission of the university.

Established work priorities, coordinated and delegated work to volunteers, and ensured deadlines were met for all programs.

Assistant to the International Student Advisor

Memorial University of Newfoundland

St. John's, NL

September 2000 August 2008 (96 months)

Provided leadership in the development of international student support services.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures.

Co-edited an International Student Resource Manual (including an on-line version) that resulted in an increased level of communication, knowledge, and awareness of services available to the international student population of approximately 3000.

Reported to the International Student Advisor on all issues relating to international students.

Coordinated and participated in the creation of a complex database that maintained all confidential records on all international students including: current student status, emergency contact information, immigration records, medical and dental plans, and academic progress.

Office Manager, Student Development

Memorial University of Newfoundland

St. John's, NL

September 1994 – August 2000 (72 months)

Provided information and referrals to 6 student affairs departments and other university services.

Facilitated numerous professional development workshops, including English as a Second Language.

Cleaning files, i.e., removing staples, paper clips, post-it notes, etc. from documents; analyzing and reviewing files, dividing and organizing documents from files according to category titles, arranging files numerically, placing added documents in the correct files, sort, scan, index all necessary documents according to standard procedures.

Assisted students with career exploration and job search strategies.

Collected statistical information on ESL student success and assisted students with resume writing and job search strategies in collaboration with community-based career planning centers.

EDUCATION

Master of Education (Educational Psychology)

Memorial University

St. John's, NL

2002

Bachelor of Education (Post-Secondary)

Memorial University

St. John's, NL

2001

Bachelor of Science (Geography & Psychology)

Memorial University

St. John's, NL

1998

Certificate in Criminology

Memorial University

St. John's, NL

1998



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