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Customer Service Manager

Worcester, Massachusetts, United States
November 02, 2018

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Steve Metherall

* **** ****** **

Lowell, Ma ****1


Repair Technician

March 2018 - Present

Apple Burlington, Ma


Remove and replace battery for APPLE battery replacement program, clean unit for customer and then have unit tested for diagnostics

Purchased Transportation Supervisor

June 2014 – March 2017

Dynamex Operations East, Inc. Wilmington, Ma

Transportation and Delivery

Compliance and training for new and existing independent contractors. Ensure clean background and drug test. Also set up phones and equipment for employees also any training HIPAA well as ensure all documents were up to date i.e.: License, Registration, Insurance, DOT authority etc. Call Center Rep / Customer Service

October 2013 - April 2014

Potpourri Group Billerica, Ma


Answered incoming calls for orders or service assisted customers and placed orders. Also performed internal audits of mail orders processed to ensure accuracy. Emergency Dispatcher

July 2008 - August 2012

Mass Highway / DOT Ma

Telecommunications Services

Transmits and receives radio, Nextel and telephone communication @ Traffic Ops Center. Maintain detailed logs of all messages and incidents statewide and enter into computer for later update to field to assist in Incident Management. Monitored road work activities and updated VMS posting messages. Monitor over 100 cameras on various roadways. Supervised the daily operations of 22 Care Vans statewide, performed field inspections, ride along and corrective actions if needed Operations / Safety / DOT / Risk Manager

November 2004 - April 2008

Export Enterprises / Cares Van Program Medford, Massachusetts Transportation and Towing

Orientated new employees to safety procedures updated and entered all DOT required documents before hire. Conducted CORI, drug testing for all pre-employment and random for onboarding process as well as continued compliance. Handled all accident claims investigation including Workers Compensation arraigned for medical treatment and monitor progress of treatment. Also set up and facilitate monthly safety meetings with volunteer committee and brought any suggestions or issues to upper management. Operations Mgr for Cares Van program under contract with Mass Highway supervised 22 employees and one supervisor.

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