Strong customer service background and highly motivated to exceed customer satisfaction.
Broad exposure to several fields, including manufacturing, retail and distribution management, and newspaper advertising.
Knowledgeable in SAP, MS Outlook, Excel, PowerPoint and Word.
Completed courses in APICS Certified in Production and Inventory Management (CPIM).
Rexnord Berg – Cudahy, WI March 2018 – June 2018
Daily creation of subcontractor purchase orders
Daily creation of work order packets containing production order, engineering drawing and inspection sheet.
Distributed work orders and parts required to work stations on plant floor.
Performed cycle counts and corrected inventory as needed in SAP using goods movement transactions.
Worked on plant floor assisting with assembly, shipping/receiving, 5S projects and inventory control.
Worked with engineering to correct drawing discrepancies found in work order creation.
Aptar – Mukwonago, WI April 2016 – March 2018
Manage purchasing of color, liner & valves for 3 plant locations - including determining requirements, creating purchase orders to suppliers, confirming delivery dates, and communicating daily to ensure materials will be delivered on time.
Responsible for maintaining the production schedules for 3 plants and making changes in APO system as needed. Communicate daily with shop floor management and customer service to expedite the flow of materials and meet the production schedule and customer requirements.
Review weekly forecast changes, revise schedules as needed; review shipping reports to guarantee daily shipments of sales orders meet scheduled ship dates.
Manage inventory levels to ensure cost efficiency and material flow coincides with manufacturing schedules; perform daily inventory movements in SAP to transfer ownership of stock as deliveries are created.
Complete monthly reconciliation of inventory at sub-contractors; reduced aged inventory by 25% over 6 month period by consistently monitoring and reviewing with customer service.
Review safety stock requirements, minimum order quantities and cost saving strategies; review supplier measures with Quality Manager and work to improve thru coaching and frequent communication.
Eaton’s Cooper Power Systems – Waukesha, WI May 2013 – April 2016
Plan, schedule and resolve issues pertaining to the master production schedule of regulators and transformers; revise as required due to design changes, labor and/or material shortages.
Review and monitor daily manufacturing progress with Team Leads/Supervisors to proactively inform customers of changes to delivery dates – maintained 97% goal to revise goods issue date in SAP daily.
Daily collaboration with engineering to schedule and maintain flow of designs to avoid potential delay to production.
Monitor and maintain inventory of spec stock program based on past and current customer demand. Create and modify production orders for specific customer requests.
Conduct weekly business review meetings to ensure that sales goals and manufacturing goals are in sync.
Senior Proposal Analyst
Eaton’s Cooper Power Systems – Waukesha, WI May 2007 – May 2013
Provided formal bids to the domestic utility market.
Learned transformer product scope from engineering specifications to configure units using the Eagle system, and provided subsequent pricing.
Maintained customer contracts and updated pricing yearly.
Account Coordinator, Retail Advertising
Journal Sentinel, Inc. – Milwaukee, WI Jan 2005 – May 2007
Coordinated advertising sales for media sales team to support over $11 million in annual retail advertising sales.
Organized and managed sales promotions.
Created/edited copy, layout and processing of ads.
Visited customers to update and maintain advertising needs.
Created and managed several advertising opportunities to develop new business or increase sales from existing customers.
Customer Service Rep, Circulation
Journal Sentinel, Inc. – Milwaukee, WI July 2004 – Jan 2005
Provided excellent customer service for a subscriber base of over 650,000. Responded to customer inquiries regarding newspaper delivery, subscriptions, promotions and complaints.
Maintained sales goal of monthly automated withdrawal subscriptions.
Barnes & Noble, Sales Brookfield, WI – Sept 2001 - July 2004
The Systems Group, Distribution Manager Ann Arbor, MI – July 1993 - Aug 1998
Mothers’ Work Maternity, Retail Manager Livonia, MI – Aug 1991 - July 1993
Sarah’s, Retail Manager Toledo, OH – Feb 1990 - Aug 1991
Caren Charles, Retail Manager Toledo, OH – Jan 1986 - Feb 1990
University of Toledo 1985
B.A. in Marketing