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Administrative Assistant/Office Support Specialist

Plymouth, MA
October 30, 2018

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Magen A. Robertson

*** ********** *****, ********, **. 02360 781-***-****


Detail oriented with over ten years of administrative experience, excellent time management skills, and exceptional attention to detail


Bridgewater State University, Bridgewater, MA

B.S. in Psychology, January 2014

Massasoit Community College, Brockton, Ma

Associates degree in Business Administration, June 2007


Seasonal Office Support Specialist (Summer employment only)

May 2014-November 2017 Department of Conservation and Recreation

verifying and processing payroll time reports

Maintained payroll logs for up to 300 seasonal employees (lifeguards, forest rangers, summer clerks) for the South Region of Massachusetts

Assure all new hire paperwork (Applications, W2, I9, direct deposit) are completed accurately

Performs clerical and administrative duties for the Business Management Specialist such as data entry and previous employee research

Undergraduate Research Assistant/Transcriptionist

August 2013-December 2013 Bridgewater State University

data entry by means of turning oral language into written form

Detailed discursive transcription of two 60-minute, digitally-recorded interviews of participants’ experience in Mindfulness-based Stress Reduction (MBSR) program for future analysis

listening to recorded conversation via iTunes and then typing it as a written transcript using the word processing software Microsoft Word

attend bi-weekly meetings to work with professor and undergraduate/graduate students with their research projects Worked in Dr. Mamberg’s Self-in-talk Laboratory on her “Post-MBSR Interviews” study

Administrative Assistant for MA Fleet Operations

February 2008-May 2012 AAA Southern New England, Avon, Ma

Prepare various reports to provide information for financial decision-making

Data entry and analysis for providing monthly and quarterly employee incentives

Answered phones and questions by members about memberships and service

Prepare correspondence to members and inter-departments

Collaborate with other departments to plan and coordinate company events

Customer Service Rep/ Driver

September 2007-February 2008 DataSafe, West Bridgewater, Ma

Operate mobile shred unit in order to service customers in a timely manner

Responsible for the transport and destruction of confidential documents and materials

Prepare necessary paperwork, administer receipts, and interface with clients to insure proper documentation of materials have been shredded/removed

Delivery Driver

September 2005-September 2007 D’Andrea Foods, East Bridgewater, Ma

Responsible for the safe and timely delivery of goods by organizing the quickest and most efficient route

Insure accurate picking, packing, and palletizing of orders


January 2005-September 2005 Randstad, Braintree, Ma

Clerical duties (answering phones, filing, faxing)

Proof reading and data entry (ensuring consistency and accuracy)

Assistant Loan Coordinator

January 2004-December 2004 Ameriquest Mortgage, Quincy, Ma

Ordering appropriate loan documents (appraisals, mortgage payoffs and histories, subordinations, verifications of mortgage)

Perform all work in accordance with company policies, procedures, guidelines, and federal and state regulations

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