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Customer Service Manager

Makati, Philippines
October 30, 2018

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Iwi M. Magsino

Swaidat Al Warag St. Abu Hamour Doha Qatar

E-mail Address:

Contact no. : 30368511

Personal Objective

Seek a challenging career in an organization that value and promotes my ability through its program and activities that provides opportunities to enhance my potentials in any fields of endeavor.

Personal Profile

Birthday : March 05, 1989

Birth Place : Putatan, Muntinlupa City

Civil Status : Single

Height : 5’3

Weight : 110 lbs.

Religion : Roman Catholic

Educational Background


University of Perpetual Help System DALTA

College of Nursing

Bachelor of Science in Nursing

Date Graduated: April 2011


Spring Christian School

Poblacion Muntinlupa City

Date Graduated: March 2006


Putatan Elementary School

Putatan, Muntinlupa City

Date Graduated: March 2001

Working Experience:

Sports Corner

Salwa Road-Doha Qatar

April 23, 2017- Up to present

Job Description:

Provide efficiently and approachable customer service

Arranging the display to make attractive to the customer

Customer service focus and upselling product to meet the goal of the store

Mead Johnson Nutrition (Philippines) Inc.

Regulatory Affairs Assistant

Feb. 1, 2016- Feb. 20, 2017

Job Description:

Assist Regulatory Affairs Manager in preparing, reviewing and documenting all product registration documents.

Monitor and track status of all letters, notifications and registrations related to Food and Drug Administration (FDA).

Assist in monitoring project timelines, registrations and renewals.

Update and maintain records management.

Perform a preliminary review of all pack product labels and ensure that these comply with the approved product label by the Food and Drug Administration (FDA) Rules and Regulations, specifically the Milk Code, and submits the same on a timely basis to the Regulatory Affairs Manager for final approval.

Assist and coordinate with Marketing, Trade Sales and Medical Sales in their marketing and sponsorship requests.

Workplace Pharmacy Services, Inc.(UNILAB)

In-house Industrial Pharmacy Assistant

May 04, 2015-Sept. 15, 2015

Job Description:

Provide friendly and approachable customer service.

Processing prescriptions and dispensing medications to the patients.

Checking dosage and ensuring that medicines are correctly and safely supplied and labeled.

Ordering, selling and controlling medicines and other stocks.

Educating the patients on the potential side-effects of their medication and advising them on dangerous adverse reactions that should be reported to their physician.

Advise the patients with the proper usage of prescription drugs. This includes ensuring that the patient knows the correct dosage of their medication, the correct way to measure this dosage and how often it should be taken.

Checking the expiry dates of medicines being dispense to ensure the safety of the patients.

Providing an option to patients in choosing which medicines to buy generic or branded products.

Keeping statistical and financial records

Celeteque Dermoscience (UNILAB)

Skin Advisor

Watsons Festival Mall

Dec. 02, 2011-May 2, 2015

Job Description:

Promote the products.

Greet the customer who enter the shop

Provide an accurate, efficient, and friendly customer service.

Assisting the shoppers to find the goods and products they are looking for.

Answer queries from customer

Responsible dealing with customer complaints

Practice first-in first-out method and, conduct inventory and checking if there’s a critical stock.

Stocking shelves with merchandise.


Good communication and interpersonal skills

Computer literate have knowledge in MS application

Ability to multi-task while being attentive to customers

Customer service focus

Proficient in verbal and written English language

Ability to work as part of a team

Ability to upsell products to meet both personal and the store sales goals.

I hereby certified that the above information are true and correct to the best of my knowledge and beliefs.

Iwi M. Magsino


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