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Analyst Back Office

Queens Village, New York, 11429, United States
October 30, 2018

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Ivan M. Manstra ***-** *** Drive, Queens Village, NY 11429

Cell: 917-***-****

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• Good technical ability and skills in DMS/Backup, RACF, SMF, ISPF, Netview, TSO, VTOC, MVS/XA and CMOS in a Mainframe Midrange environment

• Prepare Disaster Recovery jobs for all MTA agencies

• Participated in offsite Disaster Recovery drills for all MTA agencies

• Proficient with GroupWise, MS Outlook, Info/Man, Lotus Notes 7, Lockheed Martin VPN logon

• Able to complete all assignments in a timely fashion with demonstrated leadership and organizational skills.

• Able to quickly learn to use various job related computer software including IBM’s Same Time Connect application, Lotus Notes 7, Novell GroupWise People/Soft and Managenow

• Working experience in LAN and WAN administration


Technology Support Analyst 2007-Present

Long Island Rail Road., Jamaica, NY

• Prepare reports and record all technology related problems for the LIRR IS department

• Monitor, log and report all identified LAN/WAN Hardware/ Software issues

• Assist users in troubleshooting software and hardware related problems, and reset passwords and other security related issues where necessary

• Report on and assign escalate issues to the appropriate department

• Proficient in WMS/MAXIMO/CTAMS operations in the STORES DEPARTMENT


Production Services Analyst November 1997-July 2007

Lockheed Martin/ IBM., New York, NY/ Southbury, Connecticut

• Responsible for Batch/Disaster Recovery processing for the Metropolitan Transportation Headquarters, New York City Transit Authority, LIRR, Metro North Rail Road, Staten Island Transit Authority and Long Island Bus in the Manhattan Data Center.

• DMS/Backups compiles/RACF/VAM/VTOC/DSN, migration. Initiated and monitored network nodes, including data transmission for all MTA agencies.

• Processed and verified the execution of the MTA/NYCTA payroll, PRAP/TALON/Back office Centrak/Pacman. Responsible for NYCTA AFC1/AFC2 LPARS initiation and monitoring DB2/Restores image copy maintenance and G/L System processing. Able to do job restarts and file recovery. Experience coordinating the scheduling of activities with applications personnel, computer operations, production control, and end users in a Mainframe/Midrange environment.

• Participated with MTA Headquarters on Centrak/Pacman Oracle 8i upgrade from the Mainframe to the Midrange System.

Operation Support Analyst May 1984-October 1997

Metropolitan Transportation Authority., New York, NY

• Responsible for supporting the environments of the MTA, NYCTA, MNRR, LIRR, LIBUS in the Manhattan Data Center. Duties also include Batch/Disaster Recovery processing and all the MTA Management problems on the second shift

• Extensive working knowledge of ZEKE - the installations automated scheduler monitor - the intensive flexible spending and deferred compensation processing including data transmissions



Queensborough Community College, Queens, NY

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