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Marketing Customer Service

Location:
Houston, Texas, United States
Salary:
50000
Posted:
October 30, 2018

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Resume:

Mariam Salama BA in Arts - English literature & Journalism

Digital Copywriter / Content Analyst (Bilingual with Arabic language - working on Masters in English)

Work experience

Content Review Analyst

Google - through Accenture (E-team)

Currently

• Be comfortable with handling sensitive content that might include violence, sex and nudity

• Conduct market research to prepare for new product launches

• Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies

• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties

• Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures

• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

• Assigned and accountable for workable solutions and processes within specific area of responsibility

• Escalates issues to Operations Manager or client Point of Contact as appropriate

• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly Addresses most non-routine issues

• Ensures all work is performed in accordance with SLAs and metrics.

• Responsible for activities assigned by the Operations Manager Requirements

• Support urgent requests and projects while collaborating with cross-functional teams.

Freelancer Marketing & Advertising Copywriter

Al Rajihi Group (international - Dubai)

Assignment started Feb. 2018 - Aug. 2018

• Authoring creative content for the manufactured product to go on the intranet of the group.

• Attending focus groups for preliminary consumers of the product to record their opinions and further research their concerns and inquiries to be able to author content that engages the targeted audience for the product.

• Writing the case study for the manufactured product. (I-pad scan device used by MDs, physicians, nurses, x-ray technicians to scan the babies through the pregnancy period, the device has exceptional options to detect any problems, even tiny issues in the embryo's blood, heart and brain.

• Help design project layouts for various workshops for the product.

• Authoring creative and audience appealing content for ad jingles and tag-lines for the product after multiple meetings with the owners' to settle on the chosen content.

• Authoring creative content for PowerPoint presentations that explain the specs of the product manufactured by the group.

• Interpreting sessions for various foreign businessmen in press releases discussing Group's manufactured product.

• Authoring white papers for the product.

Clerical Admin / Marketing Content Writer / Languages Transcriber

ExxonMobil (Hughes Landing, Houston)

Assignment started June 2017 - January 2018

• Authoring creative content for PowerPoint presentations with the inclusion of high end technology.

• Designing layouts and pictures for PowerPoint presentations to match with the content.

• Sharing in designing project layouts for various workshops for our clients.

• Sharing in brainstorming sessions for various projects for Design thinking workshops.

• Joined the on-boarding team to welcome new hires, developed and designed innovative ways for the welcome plan.

• Teaming up with the editing and designing team to create and proofread PowerPoint presentations.

• Working on Sharepoint platform.

• Digitization of data collected for huge researches and further creating pivot tables and charts for the digitized data.

• Creating data standardized templates on Excel for the data collected through the interviews, workshops, focus groups internationally.

• Transcription of audio files for discussion groups and one on one interviews for various projects held by the "Design Thinking" department.

• Constantly researching and reading to enhance project designs, data plans, content plans etc...

• Accurate and timely transcription of interviews of marketing and engineering sessions.

IV Certified Pharm Tech / Quality control for production site

Avella Pharma (Houston)

Feb 2017 - April 2017

• Compounding medications and CIIs.

• Post production work labelling, sealing and boxing pharmaceutical products for shipping.

• Filling out controlled substances logs and spreadsheets for quality control department.

• Labeling and removing wrong labels on controlled substances syringes and piggy bags.

• helping with paper work, logs and filing invoices.

• Filling Controlled substances invoices.

• Creating an organized system of filling company invoices to hospitals, and medical institutes etc

Prior Authorization Certified Specialist

Aetna (Houston)

May 2016 – August 2016

• Provides efficient and accurate responses to physicians, office staff, pharmacy providers and insurance members.

• Demonstrates the ability to make decisions, assess and resolve problems effectively, and making decisions for prior authorization coverage according to medical criteria for every patient.

• Approve or deny coverage determination requests for medications according to prior authorization criteria for every medication.

• Resolves outpatient pharmacy benefit coverage (inclusion/exclusion), prescription claim problems, communicates drug formulary guidelines including drug formulary alternatives, prior authorization criteria and group/member eligibility problems.

Freelancer social Media Evaluator & Video Editor

Appen Company ( Canada - Switzerland)

January 2015 - August 2018

• Evaluating the quality and relevance of information in news feeds.

• Editing videos and adding content accordingly to match the project worked on (using Wondershare video Editor software on Mac)

• Evaluating content on advertisements and search results in various websites.

• Helping in evaluating the effectiveness and relevancy of the services of Tech companies in the USA.

Certified Pharmacy Tech

CVS Inc. (Houston)

November 2015 - September 2016

• Provides efficient and accurate responses to physicians, office staff, pharmacy providers and insurance members.

• Helps health care providers and patients by answering questions and medical requests; referring inquiries to the pharmacist.

• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

• Protects patients and employees by adhering to infection-control policies and protocols.

• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

• Maintains records by recording and filing physicians' orders and prescriptions.

• Generates revenues by calculating, recording, and issuing charges.

• Ensures medication availability by delivering medications to patients and departments.

• Prepares reports by collecting and summarizing information.

• Contributes to team effort by accomplishing related results as needed.

Prior Authorization licensed Specialist

Blue Shield of California

December 2014 - May 2015

• Provides efficient and accurate responses to external customers (physicians, office staff, pharmacy providers, members.

• Resolves outpatient pharmacy benefit coverage (inclusion/exclusion), prescription claim problems, communicates drug formulary guidelines including drug formulary alternatives, prior authorization criteria and group/member eligibility problems.

• Performs initial review of drug prior authorization requests and approve based upon P&T approved medication policies.

• Complies with established processes to ensure prior authorizations requests are completed within regulatory turnaround times.

• Researches and resolves physician inquiries related to prior authorization requests.

• Supports BSC Member Services with resolution of pharmacy benefit issues that cannot be handled by front line CSRs.

• Supports implementation of procedures and procedures for the outpatient prescription drug prior authorization program.

• Provides formulary alternatives, member drug profiles, communicates prior authorization criteria,

• Problem Solving/Decision Making: Refers to policies and practices for guidance on non-standard problems.

Remote Languages Interpreter & Lead Marketing Content Writer & Video Editor

Religious TV channels

January 2010 - January 2016 (Gulf area)

• Translating religious books for popular Christian pastors.

• Writing religious articles.

• Interpreting Religious books from Arabic to English and further writing synopsis and commentary on some.

• Authoring content to go on the religious websites.

Data Specialist - Registrar of voters

Alameda County (California Court House)

April 2014 - November 2014

• Performing pre-lat tasks

• Clerical tasks namely proofreading, editing and checking eligibility of precincts.

• Sorting and filing precincts and ballots.

• Proofreading precincts and checking eligibility.

• Staging, scanning and counting ballots.

• Uploading and checking memory cards that have the voters’ information.

Remote Marketing Medical Copywriter & Editor

Marketing Research companies (Confield Mena for Research, AC Nielson for Marketing Research) (gulf area)

January 2000 – 2014

• Creating, editing and translating discussion guides.

• Video editing clips and adding marketing content to match the products advertised.

• Writing marketing content about various medical and general products to be introduced into the market.

• Creating, editing and translating marketing questionnaires from English to Arabic and vice versa.

• Done moderation for discussion groups for medical products and services, focus groups, and one on one interviews.

• Transcription of marketing research audio files of focus groups held for various marketing projects.

Executive Marketing Administrative Assistant & Document control

GM Imaging (Caifornia)

October 2012 - August 2013

• Mainly supporting sales and marketing team through helping in writing marketing content for the products marketeered by the company.

• Creating reports, spreadsheets, charts and pivot tables.

• Receive packages and other shipments and handle incoming/outgoing mail on a daily basis.

• Answer incoming calls and route to the appropriate person.

• Assist with organizing conference room schedules, and coordinate meetings.

• Provide travel arrangement support, prepare reports, expense reports, letters and general correspondence, spreadsheets and PowerPoint presentations.

• Creating, editing and updating presentations on PowerPoint.

• Assists in general office duties as needed including filing, faxing, and scheduling.

• Process incoming mail.

• Take meeting minutes and further transcribe them.

• Monitor and screen office main voice-mail.

• Creating, editing and updating customers' information and orders.

• Self-starter with ability to work independently.

Freelancer Content / Video Editor, Medical Copywriter &Transcriber.

RA Vision for producing movies Inc.

April 2012 - January 2018

• Translating documents from Arabic to English.

• Editing Arabic content documents to be published in the movies produced by the corporation.

• Video editing for scenes in movies produced by the company.

• Authoring the content for discussion guides, consumer surveys etc...

Lead Marketing Copywriter & Researcher

Brand Vision for Marketing research. (International, gulf area)

February 2011 - August 2012

• Translating discussion guides.

• Researching marketing projects and writing market reports.

• Simultaneous interpretation of focus groups, and marketing research sessions through Skype.

• Creating questionnaires and further editing and updating others.

• Translation of reports, questionnaires and all marketing research documentation from English to Arabic.

• Simultaneous interpretation of one on one interview, from Arabic to English.

• Issuing the content of discussion guides used to provide consumer responses for various products.

• Transcription of audio files, mainly Marketing sessions, medical and general sessions and focus groups for special products.

Executive Admin. Assistant to Sales & Marketing Manager

IFFCO Group Egypt

January 2010 - January 2011

• Acting as the administrative point of contact between the executives and internal/external clients.

• Handle requests and queries appropriately.

• Maintain diary, arrange meetings and appointments and provide reminders.

• Make travel arrangements.

• Take dictation and minutes and accurately enter data.

• Monitor office supplies and research advantageous deals or suppliers.

• Produce reports, presentations and briefs.

• Develop and carry out an efficient documentation and filing system.

Remote Simultaneous Interpreter and Transcriber

MEMRB (Marketing research Inc.)

February 2006 - February 2010

• Translate reports from English to Arabic.

• Translating discussion guides from English to Arabic.

• Simultaneous interpretation of medical focus groups as well as general focus groups.

• Simultaneous interpretation of face to face marketing interviews from Arabic to English.

• Attend management meetings, translate and transcribe meeting minutes.

• Creating and editing marketing questionnaires

Web Content Manager - Lead Writer & Graphic Designer

LINKdotNET Inc (Internet Technology Inc.)

January 1999 - January 2008

• Writing rich web content to be published online on various companies' websites developed by the Engineering development team of Lindotnet Inc..

• Creating the content for many publications like brochures for new services, promotions etc…

• Authoring manuals for the web sites designed by the company and for all the software programmed by

• LinkdotNet.

• Ability to organize, prioritize and achieve benchmarked goals within strict time constraints.

• Translating, editing and proofreading texts and articles to go on the web sites of our clients.

• Translating documents for the company including technical documents.

• Creating manuals [soft & hard copies of 300 – 400 pages] for all the software developed by the company.

• Creating the clientele list of the firm and constantly updating it in the hard version and the soft one on the internet through a technical system and furthermore translating an Arabic version of it.

• Designing and editing graphic pictures to go on the net on various web sites.

• Doing few HTML coding.

• Editing, designing and proofreading the content of extranets and intranets like Vodafone intranet and Tamima

• Writing, editing and proofreading content to go on E-commerce intranets.

• Arabizing the content of huge websites [300 pages & more] [ref: www.sharjah.com/commerce ]

• Translating web sites to go on the net with English and Arabic versions for e.g. El Ragihi website. (gulf businesses)

• Being responsible of gathering, updating, editing the content of a huge culture and entertainment website in Egypt, [www.yallabina.com] and furthermore designing graphic pictures and animated ones to be published on it with its daily content updates.

• Doing PowerPoint presentations for different promotions done by the company namely Internet Baladna.

• Composing professional memos.

• Respond to client requests, coordinate resources and meet/exceed client expectations.

Editor, Lead Copywriter & Bibliography Specialist

Boustany's Publishing House

June 1998 - January 1999

• Editing articles.

• Bibliography for 2000 books in the warehouse of the publishing house.

• Translating articles from English to Arabic and vice versa.

• Sending and receiving e-mails to clients abroad and locally for book purchases.

• Following up with clients on book orders.

• Organizing and sharing in book fairs for the publishing house.

Certifications

• Bachelors in Arts English Literature & Writing from AS University

• Customer Service training from Stream Global Services Co.

• Pharmacy Technician Certification from State Board of Pharmacy License 10042850

• IV Certification from ICS (Intravenous Certification Specialist Institute)

• PTCB Certified Pharmacy Technician from State Board of Pharmacy

Independent Coursework

• Writing and editing.

• Adobe Photoshop.

• Translation, Linguistics

• Phonetics.

• Criticism and drama.

• Customer Service

Languages

• Fluent in English.

• Fluent in Arabic.

• Conversational in French.



Contact this candidate