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Manager Customer Service

Location:
Doha, Doha, Qatar
Salary:
As per salary scale
Posted:
October 30, 2018

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Resume:

HANY MOHAMED ELKERIDY

Doha - Qatar

Mobile: +974********

Email: ac7jrc@r.postjobfree.com

Who Always Accomplishes More Than Expected By Meeting Challenges With Enthusiasm And Hard Work; Uses Natural Ability To Relate To People In Order To Consistently Achieve Positive Results In Assessing And Meeting Customer’s Needs. Especially Effective In Organising Workloads And Working Under Pressure, A Self-motivated Team Player Who Is Keen To Take On Additional Responsibilities, Using Initiative To Improve Standards Of Customer Care. Delighting The Customer With Excellent Service, And The Success Of The Company, Are Primary Priorities.

Core Competencies:

Perform job functions with attention to detail, speed and accuracy

Prioritize, organize and follow up

Follow directions thoroughly

Understand Guest's service need

Work with minimal supervision

Full knowledge of the Spa

Maintain confidentiality of Guest information and pertinent hotel data

Professional Experience and Significant Achievements:

Continental Plaza Beach Resort Sharm Elsheikh

Director of Recreation

From

16.09.2012

Till 30.06.2015

Responsible for Coordinating the delivery of all Recreational & Spa Facilities and Services, Providing service Excellence To all Hotel Guest's and Members

-Perform job tasks in line with established policies & Procedures

-Manage Own Time and Pay attention To detail

-Committed to Meeting and Exceeding all performance Standards

-Ensure optimum membership and monitor levels constantly

-Ensure all employees are trained as per the standards

-Coordinate members’ fitness assessment and ensure each member receives an individual exercise programme along with the necessary instruction on use and safety

-Engage specialized instructors such as tennis, Squash etc. and ensure they have the necessary professional qualifications as well as the interpersonal skills

-Maintain all areas in a spotless and hygienic condition, including locker and shower rooms

-Ensure all food hygienic and health and safety regulations are strictly adhered to and implements any legislation as required

-Supervise any food & beverage areas within the health, fitness and recreation areas and ensure

they are efficiently operated

-Keep up to date with the latest developments in sports and fitness techniques and equipment and make appropriate recommendations to the management

-Organize sports and social activities for guests and members incorporating members’ requirements and feedback.

SunRise Diamond Beach Sharm El sheikh

Recreation Manager From 01-09-2010 To 15-07-2012

Responsibilities

-Oversee the smooth operation of the Recreation Department on a day to day basis to achieve the highest possible level of Guest Satisfactions.

-Have Effective two ways Communication within the department regular departmental communication meeting & daily Briefings.

-Create new unique and Interesting Recreation Activities that draw up on the best cultural offerings of the area in which the resort is located.

-Have a complete knowledge of the products and services offered by the resort.

-Train, Coaching and Evaluate all Recreation employees

-Always try to provide a top quality experience to all our business contacts.

-Supports the Management of outside vendors including water sports and scuba.

-Manages the Children's program (e.g.co-ordinates activities, purchases equipments &supplies.etc.)

-Manages Pool &Beach Areas including overall maintenance, daily up keep and cleanliness.

-Preparing and managing budgets and generating income.

-To ensure self and all recreation Team actively participate in health &safety Requirements.

-Carry Out any additional Tasks and projects as requested by GM/D.rooms division.

-Dealing with enquiries, Complaints and Emergencies.

-Managing Customer feedback effectively to ensure continuous improvement in the service.

Continental Garden Reef Sharm Elsheikh

Assistant Recreation Manager From 11.03.2007 To 22.08.2010

-Have overall responsibility for Managing the Spa & Recreation Team Within the hotel policies to ensure a consistently positive experience for hotel guests and members.

-Manages Full operation of recreation facilities.

-Develops and adds different services available for Guest's.

-Achieves customer service goals by monitoring.

-Managing the Health club Team members to ensure high motivation provision of high quality service and ongoing development for team members.

-Maintain statistical and financial goals.

Le Meridien Makadi Bay Hurghada

Health Club Supervisor From 16.05.2000 To 02.11.2006

Responsible to supervise the club's facilities and employees in the absence of the assistant recreation mgr. And ensure that all Health club area responsibilities are carried out in an efficient and timely manner.

Sheraton Soma Bay resort Hurghada Pool & Beach Supervisor

From 10.02.1999 To 12.05.2000

Reporting to Recreation Supervisor

Intercontinental resort & casino Hurghada Pool & Beach Attendant

From 15.06.1997 To 05.02.1999

ACHIEVEMENTS CERTIFICATES:

-Thanks for outstanding performance feb.2012.

-Thanks for outstanding performance 2011.

-The Best team in2010.

-The best department 2008.

-Keeping the Environment save at 2000.

-Hotel Thanks Letter at jan.1999.

-Employee of the month March 1998

ACADEMIC BACKGROUND:

- Institute technical tourism &hotels Cairo - Egypt 1998

PROFESSIONAL DEVELOPMENT

-Hotel pre-opening setup and familiarization-standard grooming hygiene

-Front office management

-Leadership skills

-Train of the trainer

-Strategic recruitment

-Accounting for non-accountants

- Becoming a manager - Fidelio hotel system

- Customer Focus - firefighting – telephone manner

-Handling Guest complains-Guest courtesy

-Injuries and Aroma Therapy massage

OTHER INFORMATION:

Able to Tennis & Squash Trainer –masseur- life guard-fitness trainer-first aider Football player- table tennis player- computer skills

PERSONAL DETAILS:

REFERENCES AVAILABLE UPON REQUEST

Date of Birth

19/04/1976

General Manager Gamal Fouad

+201**-*******

Nationality

Egyptian

General Manager shehab edin Mohamed +201*********

Marital Status

Married

General Manager Hesham khedr

+201*********

Driving Licence

Yes

E.A.M Sameh Tolba

+201*********



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