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Customer Service Sales

Marietta, Georgia, United States
October 29, 2018

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April McCann 678-***-**** Marietta, GA 30066


Home Depot Contact Center Marietta GA 10/2017- Present

• Answer inbound/place outbound calls to respond to inquiries from customers and field teams.

• Provide excellent customer service and satisfaction from their order process and appointment setting from start to finish

• Work with Home Depot Associates and service providers to coordinate sales and appointment completion

Sertec Atlanta, GA 07/2017-10/2017

Customer Service Representative

• Answer incoming calls from guest in regards to creating reports and filing complaints for customer experience from fast food restaurant

• Sending guest report to upper management

• Listen to guest concerns and help to solve the guest issues. HomeServe USA Chattanooga, TN 06/2016- 02/2017

Repair Management Agent

• Dispatch insurance and non-insurance home emergency and non-emergency repairs to networking contractors

• Attain monthly above average statistics based on ability to successfully complete service calls

• Earn monthly company incentives for providing great customer service feedback Convergys Chattanooga, TN 03/2015 - 06/2016

Account Specialist

• Attained monthly high statistics based on meeting company stats.

• Ensured customer satisfaction by meeting customer needs in a courteous and timely manner.

• Earned company incentives by meeting goal for entertainment television network sales. EDUCATION:

Tusculum College Greeneville, Tennessee May 2013

• Bachelor of Arts in Digital Media

Walters State Community College Morristown, Tennessee May 2011

• Associate of Science in General Studies

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